If your OV-chipkaart is lost, stolen or damaged, or your train is delayed, you can request a refund. But there are also other situations in which you may be eligible for a refund. We would be happy to provide you with more information on how to request a refund.
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Refunds for delays
Were you delayed while travelling with NS? For delays of 30 minutes or more, you can submit a request for a refund. The amount refunded depends on the ticket type and the length of the delay. If the refund would be less that € 2.30, then NS will not reimburse it, so there is then no need to submit a request. Did you travel on the Intercity direct, the fast train between Amsterdam Centraal and Breda? Then you can request a refund for delays of 15 minutes or more.
Refunds when you forget your season ticket
If you forget to bring along your season ticket during your journey, you may be eligible to request a refund, depending on which season ticket you have.
Refunds for loss or theft
If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a replacement card. If you need your season ticket, but your replacement card has not yet arrived, you can request temporary travel via Mijn NS or NS Customer Service. Temporary tickets are not available with the NS-Business Card, as you can declare all of your travel costs.
Refunds for travel on international trains
If you experience a delay on an international route, you may request a refund. Simply fill in the online request form 'Refund for delays'.
Requesting an OV-verklaring
Do you pay for your travel to work? Ask the Belastingdienst for travel deductions with an OV-verklaring or a travel declaration. Please note: as of 2016 you no longer have to request an OV-verklaring. NS sends your season ticket data for both monthly and annual season tickets directly to the Belastingsdienst.