If your OV-chipkaart is lost, stolen or damaged, or your train is delayed, you can request a refund. But there are also other situations in which you may be eligible for a refund. We would be happy to provide you with more information on how to request a refund.
The answer to your question...
Refunds for delays
Has your train been delayed? Then ask for a refund. The amount refunded depends on how long the delay is. There are different arrangements for national journeys, Intercity direct and international journeys. If you had any other expenses, such as a taxi fare, then please contact the NS Customer Service.
Refunds when you forget your season ticket
If you forget to bring along your season ticket during your journey, you may be eligible to request a refund, depending on which season ticket you have.
Refunds for loss or theft
If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a replacement card. If you need your season ticket, but your replacement card has not yet arrived, you can request temporary travel via Mijn NS or NS Customer Service. Temporary tickets are not available with the NS-Business Card, as you can declare all of your travel costs.
Requesting an OV-verklaring
Do you pay for your travel to work? Ask the Belastingdienst for travel deductions with an OV-verklaring or a travel declaration. Please note: as of 2016 you no longer have to request an OV-verklaring. NS sends your season ticket data directly to the Belastingsdienst.
Refunds for delayed journeys with Intercity direct and ICE inside the Netherlands
The Intercity direct is the fast train between Amsterdam Centraal and Breda. You must pay a supplement for this train if the route between Schiphol and Rotterdam Centraal is part of your journey. You are entitled to reimbursement of the Intercity direct supplement and your NS ticket if your journey is delayed by more than 15 minutes.
Refunds for travel on international trains
If you experience a delay on an international route, you may request a refund. Simply fill in the online request form 'Refund for delays'.
No valid ticket in the train? Then the conductor can give you a fine. Are you unable to pay in cash immediately? Then you will be granted a deferred payment if you are able to provide proof of your identity.