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What is Mijn NS

With Mijn NS or Mijn NS Zakelijk, you can easily manage your personal information, view your travel history, change your address, subscribe to the NS newsletter or change your season ticket.


Benefits of Mijn NS

  • Manage your information
    Via ‘My information', you can edit your personal information and sign up for or cancel the NS newsletter.

  • Status of your products
    Via 'My products', you can view the information for your NS products, such as the validity of your season ticket or the status of your optional days.
  • Status of your order
    In 'My orders', you can view the status of all of your NS orders in a single handy overview.

  • View travel history
    All trips and travel expenses are displayed under 'My travel history'. You can add notes or print the list for your declaration.

  • View invoices
    Do you have a season ticket? Then you can view your monthly invoices via 'My invoices'. If you have a Traject Vrij season ticket, you can view your monthly invoices for travel outside of your route as well as the monthly payment for your route.

  • Refunds for delays
    If you check in our out using your OV-chipkaart, then you can submit a claim for a refund for delays of 30 minutes or longer in Mijn NS under 'My travel history'. You can submit a refund claim as early as 48 hours after your trip.

  • Requesting a refund when you forget to check out
    If you travel with an OV-chipkaart and you forget to check out at the end of your journey, then you can request a refund up to 3 times per year. To see whether this applies to you, read Requesting a refund when you forget to check out.

Make changes to season tickes online using Mijn NS

With a Mijn NS account, you can easily and securely manage and change your season ticket.
For example, you can:

Add an OV-chipkaart to your Mijn NS account

To change your personal details and view your travel transactions, you must add your OV-chipkaart to your Mijn NS account.