Termination or cancellation
It is always possible to cancel your season ticket. Some tickets have a period of notice. Or perhaps you want to cancel a door-to-door service or a reservation. For example, an NS bicycle season ticket or an NS Zonetaxi booking. Read what the options are and what you need to take into account.
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Cancelling season tickets
You can cancel your NS season ticket on the telephone or online via Twitter, Facebook, Live Chat or the contact form. After cancellation, you can remove the season ticket from your card yourself. The period of notice varies for each season ticket. The NS-Business Card can only be cancelled online.
Changing or cancelling Keuzedagen
Cancelling or switching your season ticket will have repercussions on your Keuzedagen, as some season discounts will change the discount periods and conditions.
Cancelling a supplement
Supplements are required to travel on certain routes or with certain tickets. See how to cancel your unused supplement.
Making changes to an NS-Business Card
Would you like to make a change to a season ticket on your NS-Business Card? You can do this easily via Mijn NS Zakelijk.
Terminating or cancelling door to door services
Going to and from the station with your own bicycle, an OV-fiets, the Zonetaxi, Greenwheels or using the bus, tram or metro. You can cancel several door to door services online.
Cancelling an NS-Business Card
Would you like to cancel your NS-Business Card or the season tickets on your NS-Business Card yourself? You can arrange this easily online at Mijn NS Zakelijk.
Transferring to a different season ticket
Would you like to swap your current season ticket for a different season ticket? You can do this easily via Mijn NS or NS Customer Service
Making changes to door-to-door services
Going to and from the station with your own bicycle, an OV-fiets, the Zonetaxi, Greenwheels or using the bus, tram or metro. You can change several door-to-door services online.