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Forgotten something?

Unfortunately, it is always possible that you will forget something. For example, your OV-chipkaart, NS-Business Card, luggage or proof of identity. Or you could forget to check in with your OV-chipkaart or NS-Business Card or to pay a surcharge. We are here to help you in such situations.

The answer to your question...

Forgetting to check in or out?

If you have forgotten to check in for your journey, you may be fined for travelling without a valid ticket. If you do not check out at the end of your journey, then you will be charged the entry fee or the corrective fee if you are using an NS-Business Card. You can reclaim these fees via Mijn NS or Mijn NS Zakelijk. You can also register for the check out alert service from NS Extra, so that you immediately receive an email if you forget to check out.

Forgot your OV-chipkaart?

If you forget to bring along your OV-chipkaart during your journey, you may be eligible to request a refund, depending on which season ticket you have.

Forgot to buy a supplement?

You must purchase a supplement for certain trains or to change classes. What can you do if you have forgotten to purchase a supplement?

You forgot to check out. Are you eligible for a refund?

Forget your identification?

If you are traveling with an e-ticket, then you must be able to show a valid proof of identification with your ticket.

Forgot your NS-Business Card?

If you notice that you have forgotten your NS-Business Card before your journey, then you can avoid paying a fine by using another OV-chipkaart or purchasing a single-use chipkaart. If you are already aboard the train, you will be fined if you cannot show a valid ticket.

Refunds when you forget your season ticket

If you forget to bring along your season ticket during your journey, you may be eligible to request a refund, depending on which season ticket you have.

Lost and found items

Have you found an item on the train or at the station? Hand it in to the train staff. Have you lost something? Fill in the form 'Lost item return request'.