If your OV-chipkaart is damaged, you may not be able to check in or out using your chipkaart. In that case, you must request a new OV-chipkaart. While you are waiting for your replacement chipkaart to be delivered, you can use a temporary ticket. We would be happy to explain how to arrange a temporary ticket.
If your OV-fiets is damaged or you experience problems with other door-to-door services, you can read what you can do below.
The answer to your question...
If your OV-chipkaart is damaged and no longer works properly, you can request a replacement card if you have an NS season ticket, or you can purchase a new card. If you have an NS-Business Card, please inform the NS contact person at your company. While you are waiting for a new card, you can use a temporary ticket.
Lost or stolen NS-Business Card
Block your NS-Business Card quickly if it is lost or stolen. You can request a refund for the cost of traveling while waiting for your new card.
Temporary ticket and declaration
If you are waiting for a personal OV-chipkaart with a season ticket, then you can travel for up to 3 weeks with a temporary ticket. Depending on your season ticket, you may also be eligible to request a refund for the costs of the temporary travel.
Damaged door to door service products
If something does not work as it should, or if your OV-fiets, bicycle or lockup is damaged, please report it to the storage facility administrator and send an e-mail.
Lost and found items
Have you found an item on the train or at the station? Hand it in to the train staff. Have you lost something? Fill in the form 'Lost item return request'.