Sales and travel information at the station
When at the station, you can find sales and travel information at the NS Ticket Machines, the NS Service Desk, a Kiosk with NS Tickets Service and the NS Service and Alarm pole.
NS Ticket Machine
At an NS Ticket Machine, you can easily top up your balance or product on your OV-chipkaart. You can also purchase a single-use chipkaart (a paper ticket with a chip) or an anonymous OV-chipkaart. These are only available from the NS ticket machines with the blue sign showing the NS logo at the top.
The Ticket Machine gives step-by-step instructions on how to purchase your ticket. You can pay using your debit card or credit card (V PAY, Maestro, Mastercard and Visa), and some machines also take coins. You will be asked for your pin code when making purchases with a credit card, and a surcharge of € 0,50 will be billed when paying with Visa or Mastercard.
What can you buy at the NS Ticket Machine?
- Top up your balance on your OV-chipkaart
- Products for your OV-chipkaart
- Single-use chipkaart with a € 1 supplement: one-way and return, Dagkaart and VanAnaarBeter one-way
- Single-use chipkaart without supplement: Railrunner, Day ticket for one dog and Bicycle day ticket
- Intercity direct supplement for one-way and return
- Intercity direct monthly supplement (only available when topping up your balance on your OV-chipkaart)
- Train tickets to Belgium, the western part of Germany and Luxembourg. For more information on international train tickets, see the website for NS International.
Remote assistance at the NS Ticket Machine
If you have questions about how to use the NS Ticket Machine and no NS service assistant is nearby, you can call us day or night to request remote assistance for:
- topping up your balance or orders for your OV-chipkaart;
- purchasing any of the products sold at the ticket machine.
You can either follow the assistant's instructions while you have them on the line, or you can ask the assistant to operate the ticket machine as you look on. The toll-free telephone number is posted on the NS ticket machine. You can also watch a video on YouTube on remote assistance for the NS ticket machine.
OV-chipkaart collection point
There are many locations in the Netherlands where you can arrange your OV-chipkaart affairs, such as topping up your balance, buying an anonymous OV-chipkaart, downloading an order from the webshop or activating NS travel on account. You can conduct all of these transactions at the NS ticket machine, but also at supermarkets or tobacco shops in your neighbourhood. See the address finder to locate all of the collection points near you.
NS Service Desk and Kiosk with NS Tickets & Service
The NS Service Desk and Kiosk with NS Tickets Service are convenient for when you would like personal service. Here, you can purchase your single-use chipkaart. You will be charged a € 1 supplement for purchasing a single-use chipkaart one-way, return and Dagkaart at the NS Service Desk or the NS Ticket Machine. The NS Service Desk is open at the larger stations.
If you have lost or found items, or you just need information, then you can come to the NS Service Desk. Or you can ask one of our service assistants in the station hall and on the platform at the larger stations.
NS Service and Alarm pole
The NS Service and Alarm pole on the platform is intended for use when you have a question for NS and no NS employees are nearby. You can use the pole to contact an NS employee directly, from the first train in the morning to the last train at night. The service pole has two buttons: the blue service button and the red alarm button (SOS).
The blue service button
The blue service button is intended for:
- Requesting travel information
- Information about season tickets and other tickets
- Information about the facilities at the station
- Reporting defects and damage
- Reporting lost or found items
The red alarm button (SOS)
The red alarm button (SOS) is intended exclusively for emergency situations. When you press this button, you will immediately be connected to our security operator. You can use it to report unsafe situations or accidents. Emergency calls will be dealt with in cooperation with the Railway Police.
Operating the NS Service pole with a functional disability
The pole has special facilities for people with a functional disability. The two buttons are labeled with Braille markings, and the pole is equipped with inductive hearing for the hearing impaired. This is indicated by the familiar pictogram for the hearing impaired.