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What can we help you with?

Large numbers of train tickets

Do you need train tickets for your event or conference that you can distribute to customers or visitors? Are you going on a journey with a large group? Via the NS Reseller Desk, you can place a single order to purchase multiple tickets, paid for by invoice.

Correcting a forgotten check-out

Did you forget to check in or -out? You can easily correct forgotten check-ins and -outs in Mijn NS Zakelijk. The Forgotten Check-Out Service is a standard feature of your NS-Business Card. With this handy service, we will correct up to a maximum of five forgotten check-ins and -outs per calendar year.

Requesting refunds for delays

Was your train delayed? Then you can request a refund via Mijn NS Zakelijk. The amount refunded depends on the duration of the delay. Watch the video below to learn how to request a refund online in Mijn NS Zakelijk.

Changing travel class with your NS-Business Card

Sometimes it is useful to be able to change class for a day, or for a longer period of time. You can arrange this using Mijn NS Zakelijk or an NS ticket machine. You can only change from 2nd to 1st class if you have a 2nd class NS-Business Card. If you wish to change a 1st class NS-Business Card to 2nd class, you will have to change your subscription.

Renewing your NS-Business Card

Will your NS-Business Card expire soon? Find out what we can do for you.