If you realise that you forgot to check in with your NS-Business Card right after passing the check-in gates or posts, try to check in anyway before you board the train. If you do not check in in advance, you may be charged a correction fee, depending on your season ticket. Make sure to check in and out at all times. Remember to check in at the right check-in post or gate: if you’re travelling with NS, check in with NS; if you’re travelling with Arriva, check in with Arriva. When checking in, make sure to do so at the right side of the gate.
If you’re already on the train when you realise that you forgot to check in, please let the conductor know.
No need to worry! As standard, the Missed Check-out Service is enabled on all our cards. We’ll automatically correct your missed check-out if we’re confident we know where your trip with NS ended. To find out, we might look at your next check-in. If we can determine where your trip ended, we’ll change the fare accordingly and send you an e-mail. If we’re not sure where your trip ended, we’ll also send you an e-mail so you can correct your trip yourself in Mijn NS Zakelijk.
You can correct up to 5 missed check-outs per NS-Business Card per calendar year. Automatic corrections made by the Missed Check-out Service or manual corrections made in Mijn NS Zakelijk or the NS app all count. After 5 corrected check-outs, you’ll no longer receive a notification, and only the NS Zakelijk Customer Service Department will be able to correct your missed check-out. NS is not required to honour your request.
Please note: the Missed Check-out Service only works with NS trips.