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I can’t login in Mijn NS Zakelijk/ I’ve lost my login details

If you have a personal NS-Business Card but can’t log in to Mijn NS Zakelijk, you may not have activated your account yet. Activate your account first before logging in. If you’re your organisation’s contact person and do not have an account yet, contact NS Zakelijk customer service by calling +31 (0)30 300 11 11. If you already have an account but lost your login details, you can:

request a password if you’re a cardholder
request login details if you’re a contact person

Wat is in Mijn NS Zakelijk het verschil tussen een contactpersoon en kaarthouder?

Er zijn twee soorten accounts voor het beheren van de NS-Business Card:

Accounts voor contactpersonen van een organisatie
Accounts voor personen die met de NS-Business Card reizen (kaarthouders)

Er is onderscheid gemaakt in accounts omdat een contactpersoon andere administratieve handelingen, op organisatieniveau, moet kunnen uitvoeren dan een kaarthouder.

Je maakt gebruik van een contactpersoon-account wanneer je binnen jouw organisatie verantwoordelijk bent voor het beheer en de administratie rondom het gebruik van NS-Business Cards. Dit wordt ook in de overeenkomst met NS Zakelijk vastgelegd.

Afhankelijk van je rol ontvang je per e-mail de inloggegevens voor respectievelijk een contactpersoon-account, of een kaarthouder-account.

Contactpersonen loggen op Mijn NS Zakelijk in met hun gebruikersnaam en wachtwoord. Kaarthouders loggen in met hun e-mailadres en wachtwoord.

Let op: ben je zzp'er? Dan krijg je toegang tot beide accounts omdat je zowel contactpersoon voor jouw organisatie bent, als degene die zelf met de NS-Business Card reist. Wij raden je aan om alleen het contactpersoon-account te gebruiken. Daarmee heb je toegang tot de meest uitgebreide mogelijkheden en hoef je dus maar één account te activeren.

Changing classes temporarily

You can easily change classes in the NS app, Mijn NS Zakelijk or the NS ticket machine. For 1 trip, all day long, for a fixed period time, or permanently.

Changing classes via the NS app

You can arrange a class change before or after you have checked in. This can be done up to 15 minutes after checking in.

You can arrange a class change in a few steps:

Go to the NS app.
Choose 'More' at the bottom right of your screen and then 'My NS'. Is your NS-Business Card not yet linked to the app? Read how to link your card.
As you scroll down, you will automatically see the class in which you travel. You can change this to 1st class.

You can also deactivate the class change via the NS app. Or several times a day and turn it back on again.

Tip: do you often want to change class? On the home screen of the NS app, choose 'Add Widget' and then 'Class change'. This way you can arrange your class change directly and extra quickly.

Good to know about arranging a class change via the NS app:

The class change is only valid on NS trains.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.
Don't have the NS app yet? See how to download the app.

Changing classes via Mijn NS Zakelijk

You can choose between three options: an open-ended class change, a class change for today only, or a class change for a specific date/time. Requests can be made 24 hours a day, but always arrange the change before you check in.

A class change can be arranged in a few steps:

Go to Mijn NS Zakelijk. Don't have an account yet or have you lost your login details? Find out how to activate your account or request login details.
Under 'Directly arrange' choose 'Request a class change'.

Good to know about arranging a class change via Mijn NS Zakelijk:

The change is only valid on NS trains.
You cannot cancel the change on an NS ticket machine.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.

Changing classes on the ticket machine

Follow the instructions on the ticket machine. Any class changes made on the ticket machine will automatically remain valid until 4:00 the following morning. You can also reverse class changes on the machine.

My NS-Business Card is stolen, lost or damaged. What should I do?

We are sorry to hear that your NS-Business Card has been stolen, lost or damaged. If you are self-employed, you can apply for a replacement card ('duplicate') in Mijn NS Zakelijk, after which your stolen, damaged or lost card will automatically be blocked. If you have an NS-Business Card as an employee of an organization, check within your organization who is allowed to request a duplicate card: yourself or the NS Zakelijk contact.

Apply for a duplicate card as follows:

Log in to Mijn NS Zakelijk for cardholders with your business e-mail address.
Go to 'My NS Business Card'.
Under 'Directly arrange' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate". Clicking this will automatically block your card.
Go through the steps.
You will receive a confirmation e-mail with the reference number.

You will receive your new NS-Business Card within 10 working days at the address you entered.

Compensation for temporary travel

It is important that you can continue to travel, even if you are waiting for a duplicate card. If you had an NS-Business Card with a subscription, we will reimburse the trips you make from the moment you applied for a new card until the moment you receive this card. This applies to all subscriptions except Dal Voordeel.

You can submit the costs for e.g. single tickets or travel with your OV-chipkaart using this form. Under 'Reden van declaratie' select 'Verloren of gestolen abonnement'.

Hoe kan ik een abonnement toevoegen op een NS-Business Card?

If you do not yet have an NS-Business Card, add a subscription when ordering your card. Go to the order page to order 1 to a maximum of 5 NS-Business Cards with or without a subscription. If you want to order more than 5 cards, go to our request form.

Do you and/or your employees already travel with the NS Business Card, then you can add a subscription as contact person, or - if this is determined by your organization - as cardholder.

Add subscription as contact person

You can add a subscription to an NS-Business Card as a contact person in Mijn NS Zakelijk. You do this under 'Manage cards and cardholders'. Click on your employee's card number, choose 'Change subscription' and then the desired subscription.

Do you want a Traject op Maat abonnement? Then contact your NS account manager. Or if you are self-employed with our Customer Service via 030 300 11 11. We will then add the Traject op Maat subscription to your agreement with NS. It will then be available in Mijn NS Zakelijk and, as a contact person, you can add the subscription to one or more NS-Business Cards. You do this under 'Manage cards and cardholders'.

After you have added a subscription to an NS Business Card in My NS Business, it is important that the person traveling with the card collects the subscription from an NS card machine at one of our stations. The cardholder will receive an e-mail with more information about this.

Add subscription as a cardholder

Your organization may have included in the agreement with NS that cardholders can order and change subscriptions themselves. You do this as a cardholder in Mijn NS Zakelijk under 'My NS-Business Card'. After you have placed a subscription on the NS-Business Card, it is important that you collect the subscription from an NS card machine at one of our stations. You will receive an e-mail with more information about this.

Hoe kan ik een abonnement op de NS-Business Card beëindigen?

As a contact person, you can terminate a subscription to your employee's NS-Business Card any day after the first month. You do this in Mijn NS Zakelijk under 'Manage cards and cardholders' and then by clicking on the card number.

Are you an employee and is the agreement within your organization that you as cardholder can also terminate your subscription? Then do so in Mijn NS Zakelijk under 'My NS-Business Card'.

Have you terminated a subscription in Mijn NS Zakelijk? Then the next step is to pick up the termination at an NS card machine at one of our stations. The person traveling with the NS-Business Card will receive an e-mail from us with more information about this.

Passing on a change of address

Submit your change of address to the Chamber of Commerce. As soon as the change has been processed, please contact the NS Zakelijk Customer Service department. We will then verify and process the change of address.

Help by topic

NS-Business Card

About NS-Business Card
Order
Expired

View all 6 topics

Subscriptions

About business subscriptions
Dal Voordeel
Traject op Maat

View all 7 topics

Traveling

Changing classes
Checking in and out
Refund in case of delay

View all 8 topics

NS Go

About NS Go
Tax regulations
Privacy & security

View all 3 topics

Mijn NS Zakelijk

Logging in to your account
Managing your account

Financial questions

Travel
Payment
Invoices

View all 4 topics

Your contract with NS

Entering into a contract
Cancelling your contract

Do it yourself

Do you have a contract with NS Zakelijk? Then you have a Mijn NS Business account. In this account you can, among other things:

Order and manage NS-Business Cards.
Activate and change subscriptions.
View and download your invoices.

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