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Changing classes
Changing classes temporarily
You can easily change classes in the NS app, Mijn NS Zakelijk or the NS ticket machine. For 1 trip, all day long, for a fixed period time, or permanently.
Changing classes via the NS app
You can arrange a class change before or after you have checked in. This can be done up to 15 minutes after checking in.
You can arrange a class change in a few steps:
  1. Go to the NS app.
  2. Choose 'More' at the bottom right of your screen and then 'My NS'. Is your NS-Business Card not yet linked to the app? Read how to link your card.
  3. As you scroll down, you will automatically see the class in which you travel. You can change this to 1st class.
You can also deactivate the class change via the NS app. Or several times a day and turn it back on again.
Tip: do you often want to change class? On the home screen of the NS app, choose 'Add Widget' and then 'Class change'. This way you can arrange your class change directly and extra quickly.
Good to know about arranging a class change via the NS app:
  • The class change is only valid on NS trains.
  • Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.
  • Don't have the NS app yet? See how to download the app.
Changing classes via Mijn NS Zakelijk
You can choose between three options: an open-ended class change, a class change for today only, or a class change for a specific date/time. Requests can be made 24 hours a day, but always arrange the change before you check in.
A class change can be arranged in a few steps:
  1. Go to Mijn NS Zakelijk. Don't have an account yet or have you lost your login details? Find out how to activate your account or request login details.
  2. Under 'Directly arrange' choose 'Request a class change'.
Good to know about arranging a class change via Mijn NS Zakelijk:
  • The change is only valid on NS trains.
  • You cannot cancel the change on an NS ticket machine.
  • Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.
Changing classes on the ticket machine
Follow the instructions on the ticket machine. Any class changes made on the ticket machine will automatically remain valid until 4:00 the following morning. You can also reverse class changes on the machine.
How do you permanently change your subscription from 1st to 2nd class?
To permanently change to 2nd class, change the class of your season ticket by going to ‘Mijn NS-Business Card’ - ‘Change season ticket’ in Mijn NS Zakelijk.
Class change not visible at check-in
If you changed classes in the NS app, Mijn NS Zakelijk or on a ticket machine, it will not show up when you check in. This is because the class change is only registered in our systems, not on the card itself. That’s why you will not see a class change on a check-in post, gate or ticket machine. Instead, you will always see the original class.
The change does show up on the conductor's monitoring equipment.
The supplement will be charged in arrears and appear on your Mijn NS Zakelijk travel history and your invoices. If you have an active class change to 1st class, you will also see the end date.
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Do it yourself
Do you have a contract with NS Zakelijk? Then you have a Mijn NS Business account. In this account you can, among other things:
  • Order and manage NS-Business Cards.
  • Activate and change subscriptions.
  • View and download your invoices.
Login Mijn NS Zakelijk
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