If you have a personal NS-Business Card but can’t log in to Mijn NS Zakelijk, you may not have activated your account yet. Activate your account first before logging in. If you’re your organisation’s contact person and do not have an account yet, contact NS Zakelijk customer service by calling +31 (0)30 300 11 11. If you already have an account but lost your login details, you can:

Online you can order up to 5 NS-Business Cards at the same time. While ordering you need to make a 1 cent IDEAL payment to verify the account number. The name of the person authorized from your organization to sign the contract with NS is also required. Ordering 1 to a maximum of 5 NS-Business Cards can be done at ns.nl/zakelijk/businesscardsaanvraag.

Do you want to order more than 5 cards? Then use our application form. We will contact you within 5 working days.

After your first order you can add unlimited NS-Business Cards in Mijn NS Zakelijk. Mijn NS Zakelijk is your personal management environment.

Read more about ordering.

Go to Mijn NS Zakelijk for contact persons. Choose 'Order NS-Business Cards' to order cards.

If you do not yet have an NS-Business Card, add a subscription when ordering your card. Go to the order page to order 1 to a maximum of 5 NS-Business Cards with or without a subscription. If you want to order more than 5 cards, go to our request form.

Do you and/or your employees already travel with the NS Business Card, then you can add a subscription as contact person, or - if this is determined by your organization - as cardholder.

You can add a subscription to an NS-Business Card as a contact person in Mijn NS Zakelijk. You do this under 'Manage cards and cardholders'. Click on your employee's card number, choose 'Change subscription' and then the desired subscription.

Do you want a Traject op Maat abonnement? Then contact your NS account manager. Or if you are self-employed with our Customer Service via 030 300 11 11. We will then add the Traject op Maat subscription to your agreement with NS. It will then be available in Mijn NS Zakelijk and, as a contact person, you can add the subscription to one or more NS-Business Cards. You do this under 'Manage cards and cardholders'.

After you have added a subscription to an NS Business Card in My NS Business, it is important that the person traveling with the card collects the subscription from an NS card machine at one of our stations. The cardholder will receive an e-mail with more information about this.

Your organization may have included in the agreement with NS that cardholders can order and change subscriptions themselves. You do this as a cardholder in Mijn NS Zakelijk under 'My NS-Business Card'. After you have placed a subscription on the NS-Business Card, it is important that you collect the subscription from an NS card machine at one of our stations. You will receive an e-mail with more information about this.

Is your NS-Business Card lost, damaged or stolen? Blocking your card and requesting a new one will depend on your situation.

Ask your organisation who is responsible for arranging a replacement card: you, or your employer's NS Zakelijk contact person.If you can request a new OV-chipkaart yourself, then here's how to do so:

You will receive your new card at your home address within 10 days.

If you are not allowed to request a new card yourself, then your employer's NS Zakelijk contact person can do that on your behalf.

If you are a self-employed professional, log into Mijn NS Zakelijk as a contact person with your user name. Then request a replacement (duplicate) card. We will then immediately block your old card.

You will probably want to keep travelling while waiting for your new NS-Business Card to arrive. Fortunately, you can request a refund for travel costs that would have been covered by your season ticket.You can request a refund up to 90 days after the date of travel, with a maximum of three refund requests per calendar year.

Submit your change of address to the Chamber of Commerce. As soon as the change has been processed, please contact the NS Zakelijk Customer Service department. We will then verify and process the change of address.

We will e-mail you your monthly invoice as a PDF around the 14th of the month. If you are your organisation’s contact person, you will also be able to access attachments to the invoice in Mijn NS Zakelijk from that date as well. In these attachments, an invoice breakdown (PDF) and transaction summary (CSV), you will find a breakdown of all trips, transactions and costs.