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I can’t login in Mijn NS Zakelijk/ I’ve lost my login details

If you have a personal NS-Business Card but can’t log in to Mijn NS Zakelijk, you may not have activated your account yet. Activate your account first before logging in. If you’re your organisation’s contact person and do not have an account yet, contact NS Zakelijk customer service by calling +31 (0)30 300 11 11. If you already have an account but lost your login details, you can:

request a password if you’re a cardholder
request login details if you’re a contact person

How can I order one or more new NS-Business Cards?

Not yet an NS Zakelijk customer?

Online you can order up to 5 NS-Business Cards at the same time. While ordering you need to make a 1 cent IDEAL payment to verify the account number. The name of the person authorized from your organization to sign the contract with NS is also required. Ordering 1 to a maximum of 5 NS-Business Cards can be done at ns.nl/zakelijk/businesscardsaanvraag.

Do you want to order more than 5 cards? Then use our application form. We will contact you within 5 working days.

After your first order you can add unlimited NS-Business Cards in Mijn NS Zakelijk. Mijn NS Zakelijk is your personal management environment.

Read more about ordering.

Are you already an NS Zakelijk customer?

Go to Mijn NS Zakelijk for contact persons. Choose 'Order NS-Business Cards' to order cards.

How can I add a subscription to an NS-Business Card?

If you do not yet have an NS-Business Card, add a subscription when ordering your card. Go to the order page to order 1 to a maximum of 5 NS-Business Cards with or without a subscription. If you want to order more than 5 cards, go to our request form.

Do you and/or your employees already travel with the NS Business Card, then you can add a subscription as contact person, or - if this is determined by your organization - as cardholder.

Add subscription as contact person

You can add a subscription to an NS-Business Card as a contact person in Mijn NS Zakelijk. You do this under 'Manage cards and cardholders'. Click on your employee's card number, choose 'Change subscription' and then the desired subscription.

Do you want a Traject op Maat abonnement? Then contact your NS account manager. Or if you are self-employed with our Customer Service via 030 300 11 11. We will then add the Traject op Maat subscription to your agreement with NS. It will then be available in Mijn NS Zakelijk and, as a contact person, you can add the subscription to one or more NS-Business Cards. You do this under 'Manage cards and cardholders'.

After you have added a subscription to an NS Business Card in My NS Business, it is important that the person traveling with the card collects the subscription from an NS card machine at one of our stations. The cardholder will receive an e-mail with more information about this.

Add subscription as a cardholder

Your organization may have included in the agreement with NS that cardholders can order and change subscriptions themselves. You do this as a cardholder in Mijn NS Zakelijk under 'My NS-Business Card'. After you have placed a subscription on the NS-Business Card, it is important that you collect the subscription from an NS card machine at one of our stations. You will receive an e-mail with more information about this.

Hoe kan ik een abonnement op de NS-Business Card beëindigen?

As a contact person, you can terminate a subscription to your employee's NS-Business Card any day after the first month. You do this in Mijn NS Zakelijk under 'Manage cards and cardholders' and then by clicking on the card number.

Are you an employee and is the agreement within your organization that you as cardholder can also terminate your subscription? Then do so in Mijn NS Zakelijk under 'My NS-Business Card'.

Have you terminated a subscription in Mijn NS Zakelijk? Then the next step is to pick up the termination at an NS card machine at one of our stations. The person traveling with the NS-Business Card will receive an e-mail from us with more information about this.

My NS-Business Card is stolen, lost or damaged. What should I do?

Is your NS-Business Card lost, damaged or stolen? Blocking your card and requesting a new one will depend on your situation.

I am an employee

Ask your organisation who is responsible for arranging a replacement card: you, or your employer's NS Zakelijk contact person.If you can request a new OV-chipkaart yourself, then here's how to do so:

Log into Mijn NS Zakelijk with your work email address.
Go to 'Mijn NS-Business Card'.
Request a new (duplicate) card. We will then immediately block your old card.

You will receive your new card at your home address within 10 days.

If you are not allowed to request a new card yourself, then your employer's NS Zakelijk contact person can do that on your behalf.

I am a self-employed professional

If you are a self-employed professional, log into Mijn NS Zakelijk as a contact person with your user name. Then request a replacement (duplicate) card. We will then immediately block your old card.

Continuing to travel

You will probably want to keep travelling while waiting for your new NS-Business Card to arrive. Fortunately, you can request a refund for travel costs that would have been covered by your season ticket.You can request a refund up to 90 days after the date of travel, with a maximum of three refund requests per calendar year.

Claim travel expenses back

The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk you, as a contact person, can block the card and request a replacement card ('duplicate') for your employee. Here's how you do this:

Log into Mijn NS Zakelijk.
Go to 'Manage cards and cardholders' and search for the cardholder in question.
Click on the card number to block and replace the card.
Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
Your employee will receive the replacement card within 10 working days at the address indicated.

As a traveler, what should I do if my NS-Business Card is about to expire?

An NS-Business Card is valid for 5 years. About 3.5 weeks before the expiration date you will receive a new card. We will send you several e-mails about this in time. Make sure your address is correct and that you have sent a passport photograph of yourself if necessary, so you can continue to travel.

1. Check your address in Mijn NS Zakelijk

We will send your new NS-Business Card to the address we have on record. Is the address still correct in Mijn NS Zakelijk? Check your address under 'Personal information' and change it immediately if necessary, so you know for sure that you will receive your new NS-Business Card.

2. Upload a new passport photo if necessary

Do you have a Traject Vrij, Trein Vrij, OV Vrij or Traject op Maat subscription? Then there is a passport photo on your NS-Business Card. If you have given permission to keep the passport photo, you do not have to do anything and we will not ask you in our e-mails to upload a new passport photo.

Have you not given permission? Then we'll send you an email 8 weeks before the expiration date asking you to provide a new passport photo. We will send you a reminder a few weeks later.

Please note: without a valid passport photo we cannot send you a new NS-Business Card. Upload a new photo in time. Your old card will no longer work after the expiration date.

3. We will send you the new NS-Business Card

We will send you an e-mail when we send you the new NS-Business Card. No later than 10 working days later you will receive the card at the address we have on record. You can then cut up your old card and throw it away.

Changing classes temporarily

You can easily change classes in the NS app, Mijn NS Zakelijk or the NS ticket machine. For 1 trip, all day long, for a fixed period time, or permanently.

Changing classes via the NS app

You can arrange a class change before or after you have checked in. This can be done up to 15 minutes after checking in.

You can arrange a class change in a few steps:

Go to the NS app.
Choose 'More' at the bottom right of your screen and then 'My NS'. Is your NS-Business Card not yet linked to the app? Read how to link your card.
As you scroll down, you will automatically see the class in which you travel. You can change this to 1st class.

You can also deactivate the class change via the NS app. Or several times a day and turn it back on again.

Tip: do you often want to change class? On the home screen of the NS app, choose 'Add Widget' and then 'Class change'. This way you can arrange your class change directly and extra quickly.

Good to know about arranging a class change via the NS app:

The class change is only valid on NS trains.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.
Don't have the NS app yet? See how to download the app.

Changing classes via Mijn NS Zakelijk

You can choose between three options: an open-ended class change, a class change for today only, or a class change for a specific date/time. Requests can be made 24 hours a day, but always arrange the change before you check in.

A class change can be arranged in a few steps:

Go to Mijn NS Zakelijk. Don't have an account yet or have you lost your login details? Find out how to activate your account or request login details.
Under 'Directly arrange' choose 'Request a class change'.

Good to know about arranging a class change via Mijn NS Zakelijk:

The change is only valid on NS trains.
You cannot cancel the change on an NS ticket machine.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.

Changing classes on the ticket machine

Follow the instructions on the ticket machine. Any class changes made on the ticket machine will automatically remain valid until 4:00 the following morning. You can also reverse class changes on the machine.

Passing on a change of address

Submit your change of address to the Chamber of Commerce. As soon as the change has been processed, please contact the NS Zakelijk Customer Service department. We will then verify and process the change of address.

Hoe wijzig ik mijn rekeningnummer?

Maak je gebruik van automatische incasso, maar klopt het rekeningnummer niet meer? Dit kan je wijzigen in Mijn NS Zakelijk voor contactpersonen onder 'Bedrijfsgegevens'. Achter het rekeningnummer van je organisatie staat de optie 'Rekeningnummer wijzigen'. Na het wijzigen, vragen we je met het nieuwe rekeningnummer €0,01 over te maken ter verificatie.

Viewing and downloading invoices

We will e-mail you your monthly invoice as a PDF around the 14th of the month. If you are your organisation’s contact person, you will also be able to access attachments to the invoice in Mijn NS Zakelijk from that date as well. In these attachments, an invoice breakdown (PDF) and transaction summary (CSV), you will find a breakdown of all trips, transactions and costs.

Help by topic

NS-Business Card

About NS-Business Card
Order
Expired

View all 6 topics

Subscriptions

About business subscriptions
Dal
Traject op Maat

View all 7 topics

Traveling

Changing classes
Checking in and out
Refund in case of delay

View all 10 topics

NS Go

About NS Go
Tax regulations
Privacy & security

View all 3 topics

Mijn NS Zakelijk

Logging in to your account
Managing your account

Financial questions

Travel
Payment
Invoices

View all 5 topics

Your contract with NS

Entering into a contract
Cancelling your contract

Do it yourself

Do you have a contract with NS Zakelijk? Then you have a Mijn NS Business account. In this account you can, among other things:

Order and manage NS-Business Cards.
Activate and change subscriptions.
View and download your invoices.

Want to get in touch?

Didn't find your answer? Call us or use our e-mail form to send us your question.

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You can contact us 24/7.

+31 (0)30 300 11 11

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