Forgotten check-in or check-out requests

Forgotten check-in or check-out requests with carriers other than NS

Did you travel with bus, streetcar or metro? Use the form below to request a forgotten check-in or check-out. Please wait until 9 days after your trip to request this. We cannot help you before then.
Other train carrier than NS? Sometimes you forget to check in or out with a carrier other than NS, such as Arriva, Keolis, Connexxion, Qbuzz or Breng. That can happen. Did you travel by train with another carrier? Then go to https://www.uitcheckgemist.nl/.
Forgotten to check in or out on an NS train? Arrange this directly in Mijn NS Zakelijk under 'Travel history'.

Complete this form to request a forgotten check-in or check-out. After submitting this form, you will receive confirmation of your request by email.