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Frequently Asked Questions

Read all the most frequently asked questions about the NS-Business Card, your contract with NS or your invoice.

For other questions, contact NS Zakelijk Customer Services on 030-3001111 (available 24 hours a day) or via nszakelijk@ns.nl

Card termination, loss or theft

Has your NS-Business Card been lost or stolen, or would you like to terminate it? We have made a list of frequently asked questions for you.

Contract with NS

Would you like to know more about your contract with NS, or how to terminate your contract? We have made a list of frequently asked questions.

Cardholder and contact person

We have made a list of the most frequently asked questions about cardholders, the contact person and the management report.

Applying for a department card

Do you have a question about a department card or the creation of a department? We have made a list of the most frequently asked questions.

Payment and invoices

Do you have a question about payment, invoices or CSV files? We have made a list of the most frequently asked questions.