Go to content

Main navigation

Frequently Asked Questions

Read all the most frequently asked questions about the NS-Business Card, your contract with NS or your invoice.

For other questions, contact NS Zakelijk Customer Services on 030-3001111 (available 24 hours a day) or via nszakelijk@ns.nl

Card termination, loss or theft

Has your NS-Business Card been lost or stolen, or would you like to terminate it? We have made a list of frequently asked questions for you.

Invoicing

Do you have questions regarding the invoice or one of the attachments? We would be happy to help you!

Contract with NS

Would you like to know more about your contract with NS, or how to terminate your contract? We have made a list of frequently asked questions.

Cardholder and contact person

We have made a list of the most frequently asked questions about cardholders, the contact person and the management report.

Applying for a department card

Do you have a question about a department card or the creation of a department? We have made a list of the most frequently asked questions.

Fiscal aspects

The NS-Business Card is an easy way to travel with public transport. All of your journeys are billed together on your monthly invoice. The invoice also itemises the VAT amount. Below you can find some information about the VAT- and payroll tax aspects of issuing and using an NS-Business Card.