Frequently searched

Service and Contact

Frequently searched

Here you will find answers to questions that are currently the most frequently asked.

Filter on

Cardholder

Contactperson

What do these filters mean?

Pick up, change or end subscription

Where can I collect my new subscription?

In order to use your new subscription you must activate it first. This can be done at an NS ticket machine at the station. Hold your NS-Business Card in front of the reader and select 'Retrieve order'. Your NS-Business Card with subscription is now active.

Which business subscriptions can I choose from?

Go to our subscriptions overview page.

Am I tied to a subscription or can I switch subscriptions during my contract?

No, you are not tied to anything. If you have an NS-Business Card with a subscription, you can cancel it every day after the first month. You can also easily switch between the different subscriptions.

You can always change to a more extensive subscription. You can terminate or adjust to a cheaper subscription after the first month. If you have a Traject Vrij subscription, you can change your fixed route at any time. Also within the first month. Everything is easy to arrange via your Mijn NS Zakelijk account.

How can I change my subscription?

You can do this very easily in Mijn NS Zakelijk.

Log in as a cardholder
Click on 'My-NS Business Card' in the left menu
Click on 'Change subscription' in the block 'Manage online'.

Changing to a more extensive subscription is always possible. Changing to a more advantageous subscription is possible after the first month. Handy if your travel habits change. Good to know: do you receive a NS Business Card through your employer and are you not entitled to adjust your subscription? Then ask the contact person for NS Business Cards within your organization to change the subscription.

Hoe kan ik een abonnement op de NS-Business Card beëindigen?

Je kunt een zakelijk abonnement op de NS-Business Card na de eerste maand elke dag beëindigen. Dit doe je in Mijn NS Zakelijk voor contactpersonen onder 'Kaarten en kaarthouders beheren' en door vervolgens op het kaartnummer te klikken.

Ben je een medewerker en is de afspraak binnen je organisatie dat jij als kaarthouder ook je abonnement kan beëindigen? Dan doe je dat in Mijn NS Zakelijk voor kaarthouders onder 'Mijn NS-Business Card'.

View invoices

Viewing and downloading invoices

We will e-mail you your monthly invoice as a PDF around the 14th of the month. If you are your organisation’s contact person, you will also be able to access attachments to the invoice in Mijn NS Zakelijk from that date as well. In these attachments, an invoice breakdown (PDF) and transaction summary (CSV), you will find a breakdown of all trips, transactions and costs.

NS-Business Card gestolen, kwijt of beschadigd

My NS-Business Card is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk, as a cardholder you can block the card and request a replacement card ('duplicate').

Log in to Mijn NS Zakelijk for cardholders with your business e-mail address.
Go to 'My NS-Business Card'.
Under 'Arrange directly' you will see a button 'NS Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
You will receive your new NS-Business Card within 10 days at the address you have provided.

The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk you, as a contact person, can block the card and request a replacement card ('duplicate') for your colleague.

Log into Mijn NS Zakelijk with your business e-mail address.
Go to 'Manage cards and cardholders' and search for the cardholder in question.
Click on the card number to block and replace the card.
Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
You will receive the replacement card within 10 working days at the address indicated.