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Frequently searched
Here you will find answers to questions that are currently the most frequently asked.
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What do these filters mean?
Pick up, change or end subscription
Where can I collect my new subscription?
In order to use your new subscription you must activate it first. This can be done at an NS ticket machine at the station. Hold your NS-Business Card in front of the reader and select 'Retrieve order'. Your NS-Business Card with subscription is now active.
Which business subscriptions can I choose from?
Go to our subscriptions overview page.
Am I tied to a subscription or can I switch subscriptions during my contract?
No, you are not tied to anything. If you have an NS-Business Card with a subscription, you can cancel it every day after the first month. You can also easily switch between the different subscriptions.
You can always change to a more extensive subscription. You can terminate or adjust to a cheaper subscription after the first month. If you have a Traject Vrij subscription, you can change your fixed route at any time. Also within the first month. Everything is easy to arrange via your Mijn NS Zakelijk account.
How can I change my subscription?
You can do this very easily in Mijn NS Zakelijk.
  1. Log in as a cardholder
  2. Click on 'My-NS Business Card' in the left menu
  3. Click on 'Change subscription' in the block 'Manage online'.
Changing to a more extensive subscription is always possible. Changing to a more advantageous subscription is possible after the first month. Handy if your travel habits change. Good to know: do you receive a NS Business Card through your employer and are you not entitled to adjust your subscription? Then ask the contact person for NS Business Cards within your organization to change the subscription.
Hoe kan ik een abonnement op de NS-Business Card beëindigen?
Je kunt een zakelijk abonnement op de NS-Business Card na de eerste maand elke dag beëindigen. Dit doe je in Mijn NS Zakelijk voor contactpersonen onder 'Kaarten en kaarthouders beheren' en door vervolgens op het kaartnummer te klikken.
Ben je een medewerker en is de afspraak binnen je organisatie dat jij als kaarthouder ook je abonnement kan beëindigen? Dan doe je dat in Mijn NS Zakelijk voor kaarthouders onder 'Mijn NS-Business Card'.
Invoices and payment period
Viewing and downloading invoices
We will e-mail you your monthly invoice as a PDF around the 14th of the month. If you are your organisation’s contact person, you will also be able to access attachments to the invoice in Mijn NS Zakelijk from that date as well. In these attachments, an invoice breakdown (PDF) and transaction summary (CSV), you will find a breakdown of all trips, transactions and costs.
Which period does my invoice cover?
All trips made are billed monthly in arrears. We apply a payment term of 3 days or 30 days. Which term applies to you is stated in the agreement with NS Zakelijk.
If you use direct debit, this means the following (an example):
Payment term of 3 days
  • You and/or your employees travel in January.
  • The January invoice follows in February.
  • The direct debit takes place approximately 3 days after receiving your invoice.
Payment term of 30 days
  • You and/or your employees travel in January.
  • The January invoice follows in February with a 30-day payment period.
  • The direct debit takes place in March.
When we e-mail you the invoice, the first sentence will be: “Here is your NS-Business Card invoice for [month]-[year]”. For example, if it says January 2024, this means that you will be invoiced for all transactions with a date in January 2024. This includes both travel transactions and subscription fees (if applicable in that month). In some cases, you may also find transactions of the previous month
Ik heb het contract met NS Zakelijk opgezegd, maar ontvang nog wel een factuur. Hoe kan dat?
We will invoice all trips made monthly in arrears. We keep a payment period of 3 or 30 days. This means that you can receive an invoice even after your agreement with NS Zakelijk has been terminated. An example in the case of direct debit:
  • You and/or your employees travel in January.
  • The January invoice follows in February with a payment term of 3 or 30 days.
  • The direct debit takes place either 3 days after receiving the invoice, or in March.
How can I view my NS Flex invoices?
Do you travel with NS Flex and not an NS-Business Card? You can find the invoices of your NS Flex subscription or subscription on balance under the tab 'Payment overview' in Mijn NS. You will see your subscription costs and possibly your travel costs. Log in to Mijn NS to view your invoices.
NS-Business Card gestolen, kwijt of beschadigd
My NS-Business Card is stolen, lost or damaged. What should I do?
It is unfortunate that your NS-Business Card has been stolen, lost or damaged. If you are self-employed, you can block the card in Mijn NS Zakelijk and apply for a replacement card ('duplicate'). If you have an NS-Business Card as an employee of an organization, please check within your organization who is allowed to apply for a replacement card: yourself or the NS contact person.
Apply for a replacement card ('duplicate') as follows:
  1. Log in to Mijn NS Zakelijk for cardholders with your business e-mail address.
  2. Go to 'My NS-Business Card'.
  3. Under 'Arrange directly' you will see a button 'NS Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
  4. Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
You will receive your new NS-Business Card within 10 days at the address you have provided.
Compensation for temporary travel
It is important that you can continue to travel, even if you are waiting for a replacement card. If you had an NS-Business Card with a subscription, we will compensate the trips you make from the moment you applied for a new card until the moment you receive this card. You can submit the costs for e.g. single tickets or travel with your OV-chipkaart using this form. Under 'Reden van declaratie' select 'Verloren of gestolen abonnement'.
The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?
In Mijn NS Zakelijk you, as a contact person, can block the card and request a replacement card ('duplicate') for your colleague.
  1. Log into Mijn NS Zakelijk with your business e-mail address.
  2. Go to 'Manage cards and cardholders' and search for the cardholder in question.
  3. Click on the card number to block and replace the card.
  4. Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
  5. Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
  6. You will receive the replacement card within 10 working days at the address indicated.