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Service and Contact
Your contract with NS
This page contains the frequently asked questions on your contract with NS Zakelijk. What do you want to know?
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Entering into a contract
How do you enter into an agreement with NS Zakelijk?
If your organisation orders one or more NS-Business Cards, you enter into an open-ended agreement with NS Zakelijk.
Are you ordering your NS Business Card(s) online? Then the agreement is created automatically and you will receive it by e-mail. Do you not order them online? Or do you want to order more than 5 cards? Then you must first conclude an agreement before you can order NS-Business Cards. You will need a Chamber of Commerce number for this.
We'd love to help you
  • Contact us op regarding a new agreement
  • Request one of more NS-Business Cards online
Advice for sustainable and efficient mobility policies
Apart from offering products, we also provide bespoke advice, throughout the entire process. After all, a mobility policy is never finished. We’ll proactively keep you informed of new mobility providers or changes in government policy.
Contact us for personal advice
Which business subscriptions can I choose from?
Go to our subscriptions overview page.
What is the NS-Business Collectief?
A subscription that allows your employees unlimited travel by train or by all means of public transport.
Our NS-Business Collectief starts from 30 employees. Read all about our collective
Which ISO certificates does NS have?
Our services related to the NS-Business Card are ISO 9001 and ISO 27001 certified. This gives you and your organisation - as our client - many guarantees. We have our certification assessed annually by DNV to ensure independence.
ISO 9001
ISO 9001 is an internationally accepted standard for quality management. Thanks to ISO 9001 certification, you can be sure that we meet our customers' requirements and expectations. And that continuous improvement is secured in our organisation.
ISO 27001
ISO 27001 is an internationally recognised standard in the field of information security. Thanks to ISO 27001 certification, you can be sure we meet all information security requirements. And that we have taken measures against risks.
Cancelling your contract
Terminating an agreement with NS Zakelijk
We’re sorry to hear you want to terminate the agreement. Please let us know why you wish to terminate the agreement, so we can continue to improve our services.
Before you can terminate the agreement, please make sure to terminate all linked NS-Business Cards in Mijn NS Zakelijk first. Next, please get in touch with NS Zakelijk. We’ll then take the final steps to terminate your agreement.
Ik heb het contract met NS Zakelijk opgezegd, maar ontvang nog wel een factuur. Hoe kan dat?
We factureren alle gemaakte reizen maandelijks achteraf. Daarbij houden we een betaaltermijn van 30 dagen aan. Dit betekent dat je ook na het stopzetten van de overeenkomst met NS Zakelijk een factuur kunt ontvangen. Een voorbeeld in het geval van automatische incasso:
  1. Jij en/of je medewerkers reizen in januari.
  2. De factuur van januari volgt in februari met een betaaltermijn van 30 dagen.
  3. De automatische incasso vindt in maart plaats.
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