Questions about Mijn NS Zakelijk?

Mijn NS Zakelijk

On this page, you'll find the most asked questions about Mijn NS Zakelijk. In your business account, you can:

order and manage your NS-Business Cards;
activate and change subscriptions;
view and download your invoices;
view dashboards on costs, CO2 emissions and more.

Filter on

Cardholder

Contactperson

What do these filters mean?

Logging in to your account

How do I access Mijn NS Zakelijk?

As soon as your organisation enters into an agreement with NS or you order an NS-Business Card online the first time, you’ll automatically receive an e-mail inviting you to create an account.

Contact person, cardholder or both?

You might like to know that there are two types of accounts when it comes to an NS-Business Card:

Accounts for contact persons within an organisation
Accounts for people travelling with NS-Business Cards (cardholders)

A distinction has been made between accounts because contact persons must be able to perform other administrative actions than cardholders. Depending on your role, you will receive an e-mail with the login details for a contact person or a cardholder account. Note: If you’re an entrepeneur, you’ll get access to both accounts, because you’re both the contact person for your organisation and a person using the NS-Business Card to travel. We recommend that you use only the contact person account, as this will give you access to the most features and means you will only have to activate one account.

Mijn NS Zakelijk account with department cards

If you use a department card, your organisation’s NS contact person will create an account for you. You will then receive a link to activate your own Mijn NS Zakelijk account. If you already have an active Mijn NS Zakelijk account, you’ll find both the department card and your personal NS-Business Card in the account.

I can’t login in Mijn NS Zakelijk/ I’ve lost my login details

If you have a personal NS-Business Card but can’t log in to Mijn NS Zakelijk, you may not have activated your account yet. Activate your account first before logging in. If you’re your organisation’s contact person and do not have an account yet, contact NS Zakelijk customer service by calling +31 (0)30 300 11 11. If you already have an account but lost your login details, you can:

request a password if you’re a cardholder
request login details if you’re a contact person

What is the difference between a contact person and a cardholder?

There are two types of accounts when it comes to an NS-Business Card:

Account for an organisation’s NS contact person
Account for employees travelling with NS-Business Cards (cardholders)

A distinction has been made between accounts because contact persons must be able to perform other administrative actions than cardholders. You should use the contact person account if you are responsible for the NS-Business Cards used by your employees/colleagues and for the corresponding admin work, as stipulated in the agreement with NS Zakelijk. Depending on your role, we’ll e-mail you the login details for a contact person or cardholder account. Contact persons log in to Mijn NS Zakelijk using their user name and password. Cardholders log in with their e-mail address and password.

Managing your account

What is possible in Mijn NS Zakelijk?

As a contact person, you can manage the following in Mijn NS Zakelijk:

Create Mijn NS Zakelijk accounts for your employees.
Add and remove employees, or make address changes. Order and approve NS-Business Cards (optional).
Change additional subscriptions or terminate NS-Business Cards.
View and download invoices, specifications and transaction data.
Use the 'Mobility Dashboard', where you can view and download (management) reports, for example on costs and CO2 savings.
Apply for a duplicate NS-Business Card in case of loss, theft or a defective card.
View journeys and add characteristics (such as 'business' or 'private') to journeys and transactions.
View company data and agreements.

Where can I find manuals and instructions for using Mijn NS Zakelijk?

We have instructions for the most common operations in Mijn NS Zakelijk.

For contact persons

Guidance on Mijn NS Zakelijk for contact persons (2 MB)
Guidance on how to approve orders (2 MB)
Guidance on how to link department cards (3 MB)
Guidance on how to order one or more NS-Business Cards 3 MB)
Guidance on how to terminate multiple cards simultaneously (2 MB)
Guidance on how to upload and modify multiple cardholders (4 MB)
Insight into journeys and transactions
Insight into invoicing and payment

For cardholders

Mijn NS Zakelijk Guidance (1 MB)
Guidance on how to change a Traject Vrij season ticket with split payment (5 MB)
Guidance on how to order a Traject Vrij season ticket with split payment (2 MB, in Dutch)

Hoe kan ik mijn adresgegevens wijzigen?

Je kan je adresgegevens inzien in Mijn NS Zakelijk onder ‘Mijn gegevens’. Wijzigen kan je niet zelf in verband met privacy redenen. Wil je je adresgegevens aanpassen, neem dan contact op met Klantenservice Zakelijk via 030 300 11 11 of door een vraag te stellen via dit formulier.

Kan ik de adresgegevens van mijn medewerker wijzigen?

Nee, dit kan niet vanwege privacy redenen. Je kan hiervoor contact opnemen met Klantenservice Zakelijk via 030 300 11 11 of door een vraag te stellen via dit formulier.

How can I upload or edit a large number of cardholders at once?

Are you the NS contact person within your organisation? And do you want to quickly add or change a large number of cardholders under one department? We explain how to do this quickly and easily with an Excel template.

Download the instructions (pdf)

How do I approve or reject an order from a cardholder of contact person?

Approving of rejecting orders is an option in Mijn NS Zakelijk. This option applies if your employees are ordering their own NS-Business Card (with or without additional subscription), but need the approval of the contact person.

Download the instructions (pdf)

How do I add employees to a department card?

Do you want to give certain employees (temporary) access to the data of one or more department cards? Then link them together in Mijn NS Zakelijk. Card holders can then, for example, book a taxi themselves and assign (invoice) characteristics to their trips.

Download instructions (pdf)

How do I order or change my Traject Vrij with split billing subscription?

Want to travel for both business and private purposes with one card? Then the Traject Vrij with split billing subscription might be of interest to you. Your employer will reimburse the cost of unlimited travel on an agreed route, such as your home-work journey. You will receive a personal invoice from us for all journeys outside of this route.

Instructions to activate the Traject Vrij with split billing subscription
Instructions to change your current subscription to the Traject Vrij with split billing (pdf)

How do I cancel multiple NS-Business Cards at once?

As an NS contact person, you can cancel several cards at once. Quick and easy!

Download the instructions (pdf)

How can I change personalised travel advice?

NS wants to become the broadest mobility platform. One of the ways we do this is by offering personalised travel advice. NS offers this personalised travel advice based on your set cookie preferences.

If you don't want to receive personalised travel advice, you can change your cookie preferences. If you already receive personalised notifications, you should delete your cookies. You can then reset your cookie preferences.

Where can I find reports on my company's CO2 emissions?

In Mijn NS Zakelijk, in the menu on the left, you will find the 'Mobility Dashboard'. This gives you, among other things:

Insight into your CO2 emissions and savings
An overview of the development of your total mobility costs
Insight into use per means of transport

Want to get in touch?

Didn't find your answer? Call us or use our e-mail form to send us your question.

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+31 (0)30 300 11 11

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