Questions about our NS-Business Card?

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NS-Business Card

On this page you will find answers to the most frequently asked questions about our NS-Business Card. What do you want to know?

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About NS-Business Card

What is an NS-Business Card?

Een NS-Business Card is een mobiliteitskaart voor alle zakelijke reizen die je gratis aanvraagt. Geen gedoe meer met bonnetjes en saldo laden: met de NS-Business Card reizen jij en/of je medewerkers met vrijwel elk vervoermiddel in Nederland. Van (internationale) trein, bus, tram, metro, tot OV-fiets, deelauto en deelscooter. Alle gemaakte reizen verschijnen achteraf op de maandelijkse NS-Business Card factuur.

Lees meer over de NS-Business Card

What is the difference between the NS-Business Card and NS Flex?

With the NS-Business Card or NS Flex you choose a way of traveling that suits you. You travel on account and therefore do not need to add any balance to your card. The difference between the NS-Business Card and NS Flex?

Way of invoicing
- With the NS-Business Card you receive all trips made on one monthly VAT invoice.
- With NS Flex, you do not receive an invoice but have the option to create a separate declaration statement without VAT percentages in your My NS account.
Use of shared transport
- With both cards you can easily use the train, bus, tram, metro, OV-fiets and 'Stallen op rekening'. With the NS-Business Card you can also choose the international train, shared cars and shared scooters. All costs appear afterwards on one invoice.
Costs of card or subscription
- You can apply for the NS-Business Card and most NS Flex subscriptions for free. Only for Flex Basis and Flex Weekend Voordeel you pay a one-time € 10 administration fee.

There are also agreements. Want to know more about the two options?

More about NS Business Card and NS Flex (in Dutch)

What are the benefits of the NS-Business Card?

Less administration because you no longer have separate travel declarations.
Extra flexible door-to-door travel with one card. One day the train and OV-fiets are most convenient, the other day the shared car, metro or bus.
Pay monthly in arrears via a VAT invoice, suitable for the tax authorities. You do not need to load more balance with the NS-Business Card.
No fixed costs, but only pay for the trips you make. No travel = no payment.
You can order the NS-Business Card for free.

Tip: do you regularly travel outside rush hour or on a specific route? A subscription offers you extra benefits.

Check which subscription suits you and/or your employees

Wat kost een NS-Business Card?

Een NS-Business Card is gratis. Kies je het basis abonnement, dan betaal je alleen maandelijks achteraf voor de reizen die je maakt. Je hebt dus geen abonnementskosten.

Reis je vaker met het openbaar vervoer, dan is het toevoegen van een abonnement aan je kaart voordelig. Hier zijn maandelijkse kosten aan verbonden. Benieuwd naar de verschillende abonnementen? Ontdek het hier.

When is the NS Business Card the right choice for me?

If you are a ZZP'er or responsible for the mobility of employees within your organization. In that case, you can apply for NS Business Cards for each employee or a group.

You really don't have to use public transport daily for this. Our card also offers added value if you or your employees work hybrid: at the office and at home. And occasionally travel by other means of transport such as a shared car or OV-fiets. Even then you save time and money on administration.

More on the NS-Business Card

Order

Wat kost een NS-Business Card?

Een NS-Business Card is gratis. Kies je het basis abonnement, dan betaal je alleen maandelijks achteraf voor de reizen die je maakt. Je hebt dus geen abonnementskosten.

What is the delivery time of an NS-Business Card?

If you have ordered an NS-Business Card, it will be delivered by mail within 14 days at the latest.

How can I request one or more NS-Business Cards online? And what do I need?

You can order a maximum of 5 NS-Business Cards online at the same time. After your first order, you can add/order unlimited cards in Mijn NS Zakelijk.

Important to know: to order online, you must be able to make an IDEAL payment of € 0.01 for verification.

Do you want to order more than 5 NS-Business Cards immediately? Then use the application form.

Expired, lost, damaged, stolen

I'm a cardholder. What should I do when my NS-Business Card expires?

An NS-Business Card has a validity of 5 years. If you are an entrepreneur, you will receive a new card approximately 3.5 weeks before the expiry date. Check the advice below to receive the right card on time and at the right address.

1. Check your address in Mijn NS Zakelijk

We will send your new NS-Business Card to your private address or to the contact person of your organisation. Is your private address still listed correctly in Mijn NS Zakelijk? Do you not know whether you will receive your card at home or at work? Ask the contact person within your company.

2. If necessary, send a new passport photo

Do you have a Trein Vrij or Traject Vrij subscription? Then your NS-Business Card contains a passport photo. If you have given permission for the passport photo to be saved, you do not need to do anything. Did you not do so? Then we will send you a request to provide a new passport photo 8 weeks before the expiry date. A few weeks later, we will send you a reminder as an extra service. Please note: without a valid photo, we cannot renew your card and you cannot travel with your NS Business Card!

Any questions?

Go to the NS contact person within your organisation. Or check our FAQ's on card renewal.

For urgent questions, contact our Customer Services 24 hours a day at +31 30 - 300 11 11.

My NS-Business Card has expired. What should I do with this card?

If your NS-Business Card has expired, cut it and throw it away. We will send a new NS-Business Card to your address. You don't have to apply for these. Nor do you have to pay for it.

Want to make sure the new card arrives safely? Check your address details in Mijn NS Zakelijk under 'Personal information' and change them immediately if necessary.

My NS-Business Card is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk, as a cardholder you can block the card and request a replacement card ('duplicate').

Log in to Mijn NS Zakelijk for cardholders with your business e-mail address.
Go to 'My NS-Business Card'.
Under 'Arrange directly' you will see a button 'NS Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
You will receive your new NS-Business Card within 10 days at the address you have provided.

The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk you, as a contact person, can block the card and request a replacement card ('duplicate') for your colleague.

Log into Mijn NS Zakelijk with your business e-mail address.
Go to 'Manage cards and cardholders' and search for the cardholder in question.
Click on the card number to block and replace the card.
Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
You will receive the replacement card within 10 working days at the address indicated.

I have found an NS Business Card. What now?

Try sending the person whose NS-Business Card it is a message via social media. If this doesn't work or you don't get a response, cut the card in half and throw it away.

Forgotten to check in or out

I forgot to check-in. What should I do?

Haven't boarded the train yet?

Forgot to check in right after passing the check-in gates or posts? Try to check in with your NS-Business Card before you board the train. If you do not check in in advance, you may be charged a correction fee, depending on your season ticket.

Good to know when checking in

Check in at the right check-in post or gate: if you’re travelling with NS, check in with NS; if you’re travelling with Arriva, check in with Arriva.
When checking in, make sure to do so at the right side of the gate.

Already in the train?

If you’re already on the train when you realise that you forgot to check in, please let the conductor know.

I forgot to check out. What should I do?

No need to worry! We have enabled our Missed Check-out Service on all our cards by default.

If we can predict where your trip ended:

We’ll change the fare automatically and send you an e-mail.

If we’re not sure where your trip ended:

We’ll also send you an e-mail, so you can correct your trip yourself in Mijn NS Zakelijk. Corrections can be made up to six months after the date of travel.

5 corrections per year

You can correct up to 5 missed check-outs per NS-Business Card per calendar year. Automatic corrections made by the Missed Check-out Service or manual corrections made in Mijn NS Zakelijk or the NS app all count. After 5 corrected check-outs, you’ll no longer receive a notification. After that, only the NS Zakelijk Customer Service Department will be able to correct your missed check-out. NS is not required to honour your request. Please note: the Missed Check-out Service only works with NS trips.

For which NS-Business Cards does the Missed Check-out Service apply?

For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Missed Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.

Using the Missed Check-out Service with a department card

You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.

Termination

How to terminate an NS Business Card?

Een NS-Business Card kan je op elk moment beëindigen. Dat doe je als contactpersoon in Mijn NS Zakelijk voor contactpersonen onder 'Manage cards and cardholders'. Ben je een kaarthouder en wil je je kaart beëindigen, doe dit dan in Mijn NS Zakelijk voor kaarthouders onder 'My NS-Business Card'.

Zodra een NS-Business Card is beëindigd in Mijn NS Zakelijk, ontvang je van ons een e-mail met verdere uitleg. Om je kaart definitief te beëindigen is het namelijk belangrijk dat je je beëindiging ophaalt bij een NS-kaartautomaat of ophaalpunt voor de OV-chipkaart. Wanneer dit niet op tijd gebeurt, blijft de NS-Business Card geldig en blijf je betalen voor eventuele reis- en/of abonnementskosten.

How do I cancel multiple NS-Business Cards at once?

As an NS contact person, you can cancel several cards at once. Quick and easy!

Download the instructions (pdf)

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