Questions about our products and subscriptions?

Service and Contact

Products

This page contains the frequently asked questions on:

the NS-Business Card.
our subscriptions.
our mobility platform NS Go.
the door-to-door services that the NS-Business Card gives access to.

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What do these filters mean?

NS-Business Card

When is the NS Business Card the right choice for me?

If you are a ZZP'er or responsible for the mobility of employees within your organization. In that case, you can apply for NS Business Cards for each employee or a group.

You really don't have to use public transport daily for this. Our card also offers added value if you or your employees work hybrid: at the office and at home. And occasionally travel by other means of transport such as a shared car or OV-fiets. Even then you save time and money on administration.

More on the NS-Business Card

I’m an entrepeneur. What should I do when my NS-Business Card expires?

An NS-Business Card has a validity of 5 years. If you are an entrepreneur, you will receive a new card approximately 3.5 weeks before the expiry date. Check the advice below to receive the right card on time and at the right address.

1. Check your address in Mijn NS Zakelijk

We will send your new NS-Business Card to your private or business address. Is this still listed correctly in My NS Business?

2. If necessary, send a new passport photo

Do you have a Trein Vrij or Traject Vrij subscription? Then your NS-Business Card contains a passport photo. If you have given permission for the passport photo to be saved, you do not need to do anything. Did you not do so? Then we will send you a request to provide a new passport photo 8 weeks before the expiry date. A few weeks later, we will send you a reminder as an extra service. Please note: without a valid photo, we cannot renew your card and you cannot travel with your NS Business Card!

Any questions?

Check our FAQ's on card renewal. Or contact our Customer Services 24 hours a day at +31 30 - 300 11 11.

I'm a cardholder. What should I do when my NS-Business Card expires?

1. Check your address in Mijn NS Zakelijk

We will send your new NS-Business Card to your private address or to the contact person of your organisation. Is your private address still listed correctly in Mijn NS Zakelijk? Do you not know whether you will receive your card at home or at work? Ask the contact person within your company.

2. If necessary, send a new passport photo

Any questions?

Go to the NS contact person within your organisation. Or check our FAQ's on card renewal.

For urgent questions, contact our Customer Services 24 hours a day at +31 30 - 300 11 11.

For which NS-Business Cards does the Missed Check-out Service apply?

For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Missed Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.

Using the Missed Check-out Service with a department card

You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.

Do I need to add balance on my NS-Business Card?

No, in contrast to the OV-chipkaart you do not need to top up your balance on an NS-Business Card. Your organisation will receive an invoice every month for your travel.

Please do not try to add any balance to your NS-Business Card. It could render your card unusable.

My NS-Business Card is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk, as a cardholder you can request a replacement card ('duplicate').

Log in to Mijn NS Zakelijk with your business e-mail address, as cardholder.
Go to 'My NS-Business Card'.
Under 'Arrange directly' you will see a button 'NS Business Card stolen, lost or damaged? Request a duplicate'.
Follow the steps until you see the confirmation with the reference number of the order.
You will receive your new NS-Business Card within 7 days at the address you have provided.

The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?

In Mijn NS Zakelijk you, as contact person, can request a replacement card ('duplicate') for your colleague.

Log into Mijn NS Zakelijk with your business e-mail address as contact person.
Go to 'Manage cards and cardholders' and search for the cardholder in question.
Click on the card number of the card that the contact person wants to block and replace.
Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Click here to block the card.
Follow the steps until you see the confirmation with the reference number of the order.
You will receive the replacement card within 10 working days at the address indicated.

What are the correction rates for a missed check-in or check-out?

The fees may differ per subscription. All correction fares can be found here.

Subscriptions

Which business subscriptions can I choose from?

Go to our subscriptions overview page.

What are the prices of the NS-Business subscription?

View all prices here.

How can I change my subscription?

You can do this very easily in My NS Business.

Log in as a cardholder
Click on 'My-NS Business Card' in the left menu
Click on 'Change subscription' in the block 'Manage online'.

Changing to a more extensive subscription is always possible. Changing to a more advantageous subscription is possible after the first month. Handy if your travel habits change. Good to know: do you receive a NS Business Card through your employer and are you not entitled to adjust your subscription? Then ask the contact person for NS Business Cards within your organization to change the subscription.

What is the difference between the NS-Business Card and NS Flex?

With the NS-Business Card or NS Flex you choose a way of traveling that suits you. You travel on account and therefore do not need to add any balance to your card. The difference between the NS-Business Card and NS Flex?

Way of invoicing
- With the NS-Business Card you receive all trips made on one monthly VAT invoice.
- With NS Flex, you do not receive an invoice but have the option to create a separate declaration statement without VAT percentages in your My NS account.
Use of shared transport
- With both cards you can easily use the train, bus, tram, metro, OV-fiets and 'Stallen op rekening'. With the NS-Business Card you can also choose the international train, shared cars and shared scooters. All costs appear afterwards on one invoice.
Costs of card or subscription
- You can apply for the NS-Business Card and most NS Flex subscriptions for free. Only for Flex Basis and Flex Weekend Voordeel you pay a one-time € 10 administration fee.

There are also agreements. Want to know more about the two options?

More about NS Business Card and NS Flex (in Dutch)

How long am I tied to the Dal subscription?

After the first month, you can cancel your Dal subscription daily or change to a different one.

For example, if you know that you won't be travelling for a few weeks, you can change to the NS-Business Card without a subscription for that period (if you don't travel, you don't pay). Or maybe you will be travelling a fixed route more often anyway. Then the Traject Vrij subscription is probably more advantageous for you. How's that for flexible!

What are the benefits of a Dal subscription for me?

During off-peak hours you get a 40% discount on your train journeys. Do you, like 90% of all business travellers, sometimes travel outside peak hours or at the weekend? You'll save money with only 1 trip per month!

Example

Suppose you travel once a month from The Hague CS to Amersfoort and back during off-peak hours. You will save €8.28 with the Dal subscription.

Without the Dal subscription

€ 32.40 for the ticket
€ 0.00 fixed monthly costs
€ 32.40 total monthly costs

With the Dal subscription

€ 19.44 for the ticket
€ 4.68 fixed monthly costs
€ 24.12 total monthly cost

Read more on NS Go

What is the difference between NS-Business Card and NS Go?

The NS Business Card is a mobility card, which allows your employees to travel by train and the accompanying door-to-door services.  NS Go is a mobility platform. If you have implemented NS Go, the journeys with the NS-Business Card are automatically registered within NS Go. In the NS Go platform you can then assign these journeys (automatically or manually) to the correct travel reason (home to work, private or business). You can also manage your other mobility services in NS Go, such as kilometre registration, office or home office registration, bicycle trips and shared car trips.

Read more on NS Go

Is NS Go a Mobility-as-a-Service (MaaS) application?  

NS Go is indeed a MaaS-application tailored to your organisation. With NS Go, you give your employees the daily flexibility to choose from the best mobility options for both home-work and business trips.

You decide which mobility options you make available to your employees.

Read more on NS Go

Do all NS products fall within NS Go?

Yes, all business NS products are also offered within NS Go. 

You can choose for travel-on-account or for a subscription. Since 1 September 2021, NS also offers Traject op Maat.

If you work with NS Zakelijk, you will always receive advice about the travel products that best suit your employees.

Read more on NS Go

Does NS Go also take into account the current (tax) regulations?  

Yes, during the implementation of NS Go we observe the legal and fiscal obligations. The NS Go platform is designed to facilitate this as much as possible.

We also have in-house specialists who will be happy to advise you on tax issues.

Read more on NS Go

What about privacy & security of NS Go?

We take the processing of personal data of our millions of travellers extremely seriously. The security of all our systems is therefore regulated at the highest level.

NS Go has been developed in accordance with both 'privacy by design and by default' and 'security by design and by default'.  The security baseline for all our information systems is based on the controls in ISO 27001 Annex A.

All processing agreements with our suppliers are updated and formalised under the GDPR. Moreover, both the NS Go platform and the underlying services are hosted in Western European countries.

Want to know exactly how we handle your data? You can read all about it in our privacy statement. You can download the entire privacy statement here.

NS-Business Collectief

What is the NS-Business Collectief?

A subscription that allows your employees unlimited travel by train or by all means of public transport.

Our NS-Business Collectief starts from 30 employees. Read all about our collective

Door-to-door

What door-to-door services can I use?

The NS-Business Card gives you access to the following door-to-door services:

Greenwheels shared cars
Check shared scooters
P+R parking (car parks next to railway stations)
OV-fiets and guarded bicycle parking facilities
International train travel
Taxi
NS International Lounges at the train stations of Amsterdam, Schiphol and Rotterdam

Please note: the actual services you as a cardholder are entitled to use, depend on the agreements between your employer and NS. Only the NS contact person in your organisation can switch door-to-door services on and off.

This agreement lays down which services have been activated (and for whom). For example, you may be able to use all our services, whereas an employee of another organisation may only be able to travel by train, bus, tram, metro and OV-fiets. To find out which services have been activated for your NS-Business Card, check out your Mijn NS Zakelijk account.

Can my employees also travel by bus, tram and metro, or with any of the door-to-door services? And does this count as a travel day?

Yes, employees can also travel by bus, tram, and metro, and other door-to-door services. This does not count as a travel day. Only train journeys on the purchased route count when determining the number of travel days.

BudgetZeker BTM subscription

Does your employee travel a lot with public transport? For a fixed amount per year your employee travels by bus, tram or metro with all transport companies in the Netherlands. The BudgetZeker BTM subscription is sold in 3 tariff bundles. Small, Medium and Large, depending on the travel behaviour of your employee.

Missed check-out with another carrier

If you checked in with another train carrier (e.g. you checked in with Arriva but are travelling with NS) and you realise before boarding an NS train, make sure to check out with the other carrier and check in with NS. If you’ve already boarded the NS train, please let the conductor know. Visit this website to request a refund from the other carrier.

In which cities can I find the shared scooter?

You can find the shared scooters from Check in:

Amersfoort
Amstelveen
Amsterdam
Breda
Den Haag
Diemen
Enschede
Groningen
Hilversum
Leeuwarden
Rijswijk
Rotterdam
Zwolle

For the current service area, look in 'Near me' tab in the NS-app, at the bottom of the menu.

How can I make the shared scooter available to my employees?

As the contact person for the NS-Business Cards within your organisation, you can see in Mijn NS Zakelijk (log in as contact person, i.e. with your user name) whether "Check e-scooter" is available for your organisation:

Look in the menu under 'Company details'
Click on 'Details' behind the agreement number of your organisation
You will now see which door-to-door services are available for your organisation. Is Check e-scooter not available? Please mail to supportzakelijk@ns.nl to make sure your employees can also use the e-scooter.
Is the e-scooter available for your organisation? Then you can arrange that all employees with an NS-Business Card or part of your employees can rent the e-scooter, whereby rides will be charged afterwards via the NS-Business Card invoice. To do this, go to 'Manage cards and cardholders' in the menu on the left. Find all cardholders and change the door-to-door services (in this case: the e-scooter) for all cardholders at once. Or manually select only certain employees for whom you will make the e-scooter available.