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This page contains the frequently asked questions on:
  • the NS-Business Card.
  • our subscriptions.
  • our mobility platform NS Go.
  • the door-to-door services that the NS-Business Card gives access to.
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NS-Business Card
What are the benefits of the NS-Business Card?
  • All your trips (whether by train, bus, tram, metro, OV-fiets, shared cars or taxis) via one card.
  • Pay monthly in arrears via a VAT invoice, suitable for the tax authorities. You do not need to load more balance with the NS Business Card.
  • No fixed costs, but only pay for the trips you make. No travel = no payment.
  • You can order the NS Business Card for free.
The NS Business Card can be ordered without a subscription. This means that you check in and out as described above and receive a monthly invoice afterwards. If you regularly travel outside peak hours or on a certain route, then a subscription can offer you extra benefits.
Our subscriptions
Traveling with the free NS-Business Card. How does it work?
You order and use an NS-Business Card for free. You pay nothing for the card. And if you do not travel (and therefore do not use the card), you pay nothing either.
With our card you can travel by train, bus, tram and metro. And - if your employer gives permission - you can use our other door-to-door services, such as a Greenwheels shared car, OV-fiets or Check's electric scooter.
You travel on account, so you do not have to pay anything up front. Your employer will receive a monthly invoice for your travel.
More on the NS-Business Card
How many NS-Business Cards can I apply for online?
You can order a maximum of 5 NS-Business Cards online at the same time. After your first order, you can add/order unlimited cards in Mijn NS Zakelijk.
Do you want to order more than 5 NS-Business Cards immediately? Then use the application form.
The NS-Business Card with or without subscription. How does it work?
The NS-Business Card is a travel card with which you check in and out in public transport and at our door-to-door services. Your employer receives the invoice afterwards. It is not a subscription (because you only pay for the journeys you make): it is a card that you use to travel.
Do you regularly travel by train on the same route? Or outside peak hours? Then a subscription is almost always more advantageous. Your employer can easily add a subscription to your NS-Business Card. This is completely optional and flexible to activate, change or cancel.
With an NS-Business Card without subscription you can travel just like with an OV-chipkaart, only you will not get a discount on the fare.
More on the NS-Business Card
I’m an entrepeneur. What shoud I do when my NS-Business Card expires?
An NS-Business Card has a validity of 5 years. If you are an entrepreneur, you will receive a new card approximately 3.5 weeks before the expiry date. Check the advice below to receive the right card on time and at the right address.
1. Check your address in Mijn NS Zakelijk
We will send your new NS-Business Card to your private or business address. Is this still listed correctly in My NS Business?
2. If necessary, send a new passport photo
Do you have a Trein Vrij or Traject Vrij subscription? Then your NS-Business Card contains a passport photo. If you have given permission for the passport photo to be saved, you do not need to do anything. Did you not do so? Then we will send you a request to provide a new passport photo 8 weeks before the expiry date. A few weeks later, we will send you a reminder as an extra service. Please note: without a valid photo, we cannot renew your card and you cannot travel with your NS Business Card!
Any questions?
Check our FAQ's on card renewal. Or contact our Customer Services 24 hours a day at +31 30 - 300 11 11.
I'm a cardholder. What should I do when my NS-Business Card expires?
An NS-Business Card has a validity of 5 years. If you are an entrepreneur, you will receive a new card approximately 3.5 weeks before the expiry date. Check the advice below to receive the right card on time and at the right address.
1. Check your address in Mijn NS Zakelijk
We will send your new NS-Business Card to your private address or to the contact person of your organisation. Is your private address still listed correctly in Mijn NS Zakelijk? Do you not know whether you will receive your card at home or at work? Ask the contact person within your company.
2. If necessary, send a new passport photo
Do you have a Trein Vrij or Traject Vrij subscription? Then your NS-Business Card contains a passport photo. If you have given permission for the passport photo to be saved, you do not need to do anything. Did you not do so? Then we will send you a request to provide a new passport photo 8 weeks before the expiry date. A few weeks later, we will send you a reminder as an extra service. Please note: without a valid photo, we cannot renew your card and you cannot travel with your NS Business Card!
Any questions?
Go to the NS contact person within your organisation. Or check our FAQ's on card renewal.
For urgent questions, contact our Customer Services 24 hours a day at +31 30 - 300 11 11.
For which NS-Business Cards does the Missed Check-out Service apply?
For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Forgotten Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.
Using the Missed Check-out Service with a department card
You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.
Do I need to load balance on my NS-Business Card?
No, in contrast to the OV-Chipkaart you do not need to load a balance on an NS-Business Card. Your organisation will receive an invoice every month for your travel.
Please do not try to add any balance to your NS-Business Card. It could make your card unusable.
My NS-Business Card is stolen, lost or damaged. What should I do?
In Mijn NS Zakelijk, as a cardholder you can request a replacement card ('duplicate').
  1. Log in to Mijn NS Zakelijk with your business e-mail address, as cardholder.
  2. Go to 'My NS-Business Card'.
  3. Under 'Arrange directly' you will see a button 'NS Business Card stolen, lost or damaged? Request a duplicate'.
  4. Follow the steps until you see the confirmation with the reference number of the order.
  5. You will receive your new NS-Business Card within 7 days at the address you have provided.
The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?
In Mijn NS Zakelijk you, as contact person, can request a replacement card ('duplicate') for your colleague.
  1. Log into Mijn NS Zakelijk with your business e-mail address as contact person.
  2. Go to 'Manage cards and cardholders' and search for the cardholder in question.
  3. Click on the card number of the card that the contact person wants to block and replace.
  4. Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Click here to block the card.
  5. Follow the steps until you see the confirmation with the reference number of the order.
  6. You will receive the replacement card within 10 working days at the address indicated.
Subscriptions
Which business subscriptions can I choose from?
Go to our subscriptions overview page.
What are the benefits of a Dal subscription for me?
During off-peak hours you get a 40% discount on your train journeys. Do you, like 90% of all business travellers, sometimes travel outside peak hours or at the weekend? You'll save money with only 1 trip per month!
Example
Suppose you travel once a month during off-peak hours from The Hague CS to Amersfoort and back. You will save €8.28 with the Dal subscription.
Without the Dal subscription
  • € 32.40 for the ticket
  • € 0.00 fixed monthly costs
  • € 32.40 total monthly costs
With the Dal subscription
  • € 19.44 for the ticket
  • € 4.68 fixed monthly costs
  • € 24.12 total monthly cost
Read more on the Dal subscription
How long am I tied to the Dal subscription?
After the first month, you can cancel your Dal abonnement every day or change it to a different one.
Can I upgrade to a Dal abonnement myself?
Yes, in most cases you can activate a Dal subscription on your NS Business Card yourself in Mijn NS Zakelijk.
However, sometimes only the NS contact person within your organisation can change or order subscriptions. In this case this contact person will have to activate the subscription for you in his or her Mijn NS Zakelijk account.
Can I only travel outside of peak hours with a Dal subscription?
No worries, with the Dal subscription you can travel at all times, whether during off-peak or peak hours. So you can check in and out whenever you want.
You only pay 40% less during off-peak hours than during peak hours.
The NS-Business Card with or without subscription. How does it work?
The NS-Business Card is a travel card with which you check in and out in public transport and at our door-to-door services. Your employer receives the invoice afterwards. It is not a subscription (because you only pay for the journeys you make): it is a card that you use to travel.
Do you regularly travel by train on the same route? Or outside peak hours? Then a subscription is almost always more advantageous. Your employer can easily add a subscription to your NS-Business Card. This is completely optional and flexible to activate, change or cancel.
With an NS-Business Card without subscription you can travel just like with an OV-chipkaart, only you will not get a discount on the fare.
More on the NS-Business Card
How do I know if a Dal subscription is favourable for my situation?
In many cases, a Dal subscription saves costs if you travel once or twice a month outside of rush hours or during the weekend. This depends on the distance you travel by train. In our Keuzehulp decision tool, you will quickly see which is the most favourable choice for you.
Does it matter if my employees travel during peak or off-peak hours?
No, this is not relevant for journeys on the route and the calculation of the tailor-made price. When travelling outside the route, different fares do apply for peak and off-peak journeys.
Can employees also travel outside their fixed route with Traject op Maat?
Yes, employees can also travel outside the route. During peak hours, the regular fare applies. During off-peak hours, a 40% discount on the regular fare applies when travelling with NS and other train operators. 
Read more on the Traject Op Maat subscription
What is the notice period for the Traject op Maat subscription?
After the first contract month, Traject op Maat can be cancelled daily. This is similar to other subscriptions offered by NS Zakelijk.
Read more on the Traject Op Maat subscription
When does the subscription period for Traject op Maat start?
As an employer, you can decide when the subscription starts when ordering Traject op Maat. The subscription period does not have to cover an entire calendar month.
Read more on the Traject Op Maat subscription
Who is Traject op Maat meant for?
Traject op Maat is intended for organisations with more than 30 NS-Business Cards that are looking for a solution for the home-work journey of employees who no longer travel to the office 4 to 5 days a week. Do employees travel 2 to 3 days a week on a fixed route? Then Traject op Maat is a good and inexpensive choice.
How do I order/change to Traject op Maat?
To order Traject op Maat, please contact your NS account manager. If you do not (yet) have an NS account manager, do this via the button at the bottom of this page. 
After this contact, the Traject op Maat subscription will be added to your agreement with NS and will also be shown as an orderable product in Mijn NS Zakelijk. From that moment, you can order Traject op Maat as an employer. You can also choose to allow employees to order Traject op Maat themselves in their own Mijn NS Zakelijk account. (Please note: this is only possible if the agreement with NS states that employees can order and change subscriptions themselves).
Read more on the Traject Op Maat subscription
What are the main benefits of Traject op Maat?
  • A low-cost subscription for travelling 2 to 3 days a week on a fixed route. 
  • A flexible fare combined with budget assurance.
  • 40% discount on journeys outside your route, outside peak hours.
  • 40% Samenreiskorting in off-peak hours for 3 fellow travellers.
  • Traject op Maat can be cancelled daily after one month.
Read more on the Traject Op Maat subscription
What is the notice period for an NS-Business Card subscription?
In general, we carry out a cancellation of a subscription immediately. The card holder must, however, 'collect' the termination from the ticket machine. It may take up to 30 minutes from the moment the season ticket is terminated before the termination can be collected from the ticket machine.
Is your organisation a corporate client of NS? Then our Sales Support department will handle the termination for you.
NS Go
What is NS Go?
NS Go is our mobility platform that enables you to:
  • manage your (hybrid) mobility policy.
  • simplify your administration.
  • steer on sustainable mobility.
Read more on NS Go
What is the difference between NS-Business Card and NS Go?
The NS Business Card is a mobility card, that allows your employees to travel by train and the accompanying door-to-door services.  NS Go is a mobility platform. If you have implemented NS Go, the journeys with the NS-Business Card are automatically registered within NS Go. In the NS Go platform you can then assign these journeys (automatically or manually) to the correct travel reason (home to work, private or business). You can also manage your other mobility services in NS Go, such as kilometre registration, office or home office registration, bicycle trips and shared car trips.
Read more on NS Go
Is NS Go a Mobility-as-a-Service (MaaS) application?  
NS Go is indeed a MaaS-application tailored to your organisation. With NS Go, you give your employees the daily flexibility to choose from the best mobility options for both home-work and business trips.
You decide which mobility options you make available to your employees.
Read more on NS Go
Do all NS products fall within NS Go?
Yes, all business NS products are also offered within NS Go. 
You can choose for travel-on-account or for a subscription. Since 1 September 2021, NS also offers Traject op Maat.
If you work with NS Zakelijk, you will always receive advice about the travel products that best suit your employees.
Read more on NS Go
Does NS Go also take into account the current (tax) regulations?  
Yes, during the implementation of NS Go we observe the legal and fiscal obligations. The NS Go platform is designed to facilitate this as much as possible.
We also have in-house specialists who will be happy to advise you on tax issues.
Read more on NS Go
What about privacy & security?
We take the processing of personal data of our millions of travellers extremely seriously. The security of all our systems is therefore regulated at the highest level.
NS Go has been developed in accordance with both 'privacy by design and by default' and 'security by design and by default'.  The security baseline for all our information systems is based on the controls in ISO 27001 Annex A.
All processing agreements with our suppliers are updated and formalised under the AVG. Moreover, both the NS Go platform and the underlying services are hosted in Western European countries. 
Read more on NS Go
NS-Business Collectief
What is the NS-Business Collectief?
A subscription that allows your employees unlimited travel by train or by all means of public transport. Our NS-Business Collectief starts from 30 employees. Read all about our collective
Door-to-door
What door-to-door services can I use?
The NS-Business Card gives you access to the following door-to-door services:
  • Greenwheels shared cars
  • Check shared scooters
  • P+R parking (car parks next to railway stations)
  • OV-fiets and guarded bicycle parking facilities
  • International train travel
  • Taxi
  • NS International Lounges at the train stations of Amsterdam, Schiphol and Rotterdam
Please note: the actual services you as a cardholder are entitled to use, depend on the agreements between your employer and NS. Only the NS contact person in your organisation can switch door-to-door services on and off.
This agreement lays down which services have been activated (and for whom). For example, you may be able to use all our services, whereas an employee of another organisation may only be able to travel by train, bus, tram, metro and OV-fiets. To find out which services have been activated for your NS-Business Card, check out your Mijn NS Zakelijk account.
Can my employees also travel by bus, tram and metro, or with any of the door-to-door services? And does this count as a travel day?
Yes, employees can also travel by bus, tram, and metro, and other door-to-door services. This does not count as a travel day. Only train journeys on the purchased route count when determining the number of travel days.
BudgetZeker BTM subscription
Does your employee travel a lot with public transport? For a fixed amount per year your employee travels by bus, tram or metro with all transport companies in the Netherlands. The BudgetZeker BTM subscription is sold in 3 tariff bundles. Small, Medium and Large, depending on the travel behaviour of your employee.
Missed check-out with another carrier
If you checked in with another train carrier (e.g. you checked in with Arriva but are travelling with NS) and you realise before boarding an NS train, make sure to check out with the other carrier and check in with NS. If you’ve already boarded the NS train, please let the conductor know. Visit this website to request a refund from the other carrier.
In which cities can I find the shared scooter?
You can find the shared scooters from Check in:
  • Amersfoort
  • Amstelveen
  • Amsterdam
  • Breda
  • Den Haag
  • Diemen
  • Enschede
  • Groningen
  • Hilversum
  • Leeuwarden
  • Rijswijk
  • Rotterdam
  • Zwolle
For the current service area, look in the NS-app under 'In de buurt', in the menu at the bottom.
How can I make the e-scooter available to my employees?
As the contact person for the NS-Business Cards within your organisation, you can see in Mijn NS Zakelijk (log in as contact person, i.e. with your user name) whether "Check e-scooter" is available for your organisation:
  • Look in the menu under 'Company details'
  • Click on 'Details' behind the agreement number of your organisation
  • You will now see which door-to-door services are available for your organisation. Is Check e-scooter not available? Please mail to supportzakelijk@ns.nl to make sure your employees can also use the e-scooter.
  • Is the e-scooter available for your organisation? Then you can arrange that all employees with an NS-Business Card or part of your employees can rent the e-scooter, whereby rides will be charged afterwards via the NS-Business Card invoice. To do this, go to 'Manage cards and cardholders' in the menu on the left. Find all cardholders and change the door-to-door services (in this case: the e-scooter) for all cardholders at once. Or manually select only certain employees for whom you will make the e-scooter available.
More on our shared scooter
Can I rent an OV-fiets with my NS-Business Card?
If your employer has given permission, you can indeed hire an OV-fiets (bicycle) with your NS-Business Card. You do not need a subscription and do not have to pay on the spot. In the NS-app, you can see the current availability at all stations with OV-fiets.
Read more on the OV-fiets
Can I also use bus, tram and metro with my NS-Business Card?
If your employer has given permission, you can indeed also travel by bus, tram and metro with your NS-Business Card. You travel on account: this means you check in and out with all transport companies without any worries. And you (your organisation) receive the invoice afterwards.
Discover all door-to-door services
Can I book a Greenwheels car with my NS-Business Card?
If your employer has given permission, you can easily book a Greenwheels shared car. You will find them at more than 2300 locations throughout the Netherlands, including around 130 NS railway stations.
Step-by-step: how to book a Greenwheels car
Can I use my NS-Business Card to park my car?
If your employer has given permission, you can indeed use your NS Business Card to park with discount or for free at the P+R parkings at the NS stations.
Discover all P+R parking possibilities
Single-use train tickets
Can I buy a large number of single-use train tickets at once?
Yes, you can! Via the NS Ticket Desk you can buy between 200 and 20,000 train tickets at once. For example, to give to visitors to your event.
Discover how to order your tickets
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