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This page contains the frequently asked questions on:
  • the NS-Business Card.
  • our subscriptions.
  • our mobility platform NS Go.
  • the door-to-door services that the NS-Business Card gives access to.
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NS-Business Card
When is the NS-Business Card the right choice for me?
The NS-Business Card is the right choice for you if you are self-employed (ZZP) or responsible for the mobility of employees within your organization. In that case, you can apply for NS Business Cards for each employee or a group.  
You really don't have to use public transport daily for this. Our card also offers added value if you or your employees work hybrid: at the office and at home. And occasionally travel by other means of transport such as a shared car or OV-fiets. Even then you save time and money on administration. 
Read more about the possibilities here
What are the benefits of the NS-Business Card?
  • Less administration because you no longer have separate travel declarations. 
  • Extra flexible door-to-door travel with one card. One day the train and OV-fiets are most convenient, the other day the shared car, metro or bus.
  • Pay monthly in arrears via a VAT invoice, suitable for the tax authorities. You do not need to load more balance with the NS-Business Card.
  • No fixed costs, but only pay for the trips you make. No travel = no payment.
  • You can order the NS-Business Card for free.
Tip: do you regularly travel outside rush hour or on a specific route? A subscription offers you extra benefits.
Check which subscription suits you and/or your employees
Wat kost een NS-Business Card?
Een NS-Business Card is gratis. Kies je het basis abonnement, dan betaal je alleen maandelijks achteraf voor de reizen die je maakt. Je hebt dus geen abonnementskosten.
Reis je vaker met het openbaar vervoer, dan is het toevoegen van een abonnement aan je kaart voordelig. Hier zijn maandelijkse kosten aan verbonden. Benieuwd naar de verschillende abonnementen? Ontdek het hier.
Traveling with the free NS-Business Card. How does it work?
You order and use an NS-Business Card for free. You pay nothing for the card. And if you do not travel (and therefore do not use the card), you pay nothing either.
With our card you can travel by train, bus, tram and metro. And - if your employer gives permission - you can use our other door-to-door services, such as a Greenwheels shared car, OV-fiets or Check's electric scooter.
You travel on account, so you do not have to pay anything up front. Your employer will receive a monthly invoice for your travel.
More on the NS-Business Card
Do I need to add balance on my NS-Business Card?
No, in contrast to the OV-chipkaart you do not need to top up your balance on an NS-Business Card. Your organisation will receive an invoice every month for your travel.
Did you add balance to your NS-Business Card anyway? Then unfortunately your card is no longer working properly. Go to the NS desk at the station to get your balance back or to top it up to € 0.00. Then your NS-Business Card will work again, of course only if the card is still valid.
How can I request one or more NS-Business Cards online? And what do I need?
You can order a maximum of 5 NS-Business Cards online at the same time. After your first order, you can add/order unlimited cards in Mijn NS Zakelijk.
Important to know: to order online, you must be able to make an IDEAL payment of € 0.01 for verification.
Do you want to order more than 5 NS-Business Cards immediately? Then use the application form.
What is the delivery time of an NS-Business Card?
If you have ordered an NS-Business Card, it will be delivered by mail within 14 days at the latest.
The NS-Business Card with or without subscription. How does it work?
The NS-Business Card is a travel card with which you check in and out in public transport and at our door-to-door services. Your employer receives the invoice afterwards. It is not a subscription (because you only pay for the journeys you make): it is a card that you use to travel.
Do you regularly travel by train on the same route? Or outside peak hours? Then a subscription is almost always more advantageous. Your employer can easily add a subscription to your NS-Business Card. This is completely optional and flexible to activate, change or cancel.
With an NS-Business Card without subscription you can travel just like with an OV-chipkaart, only you will not get a discount on the fare.
More on the NS-Business Card
As a traveler, what should I do if my NS-Business Card is about to expire?
An NS-Business Card is valid for 5 years. About 3.5 weeks before the expiration date you will receive a new card. We will send you several e-mails about this in time. Make sure your address is correct and that you have sent a passport photograph of yourself if necessary, so you can continue to travel.
1. Check your address in Mijn NS Zakelijk
We will send your new NS-Business Card to the address we have on record. Is the address still correct in Mijn NS Zakelijk? Check your address under 'Personal information' and change it immediately if necessary, so you know for sure that you will receive your new NS-Business Card.
2. Upload a new passport photo if necessary
Do you have a Traject Vrij, Trein Vrij, OV Vrij or Traject op Maat subscription? Then there is a passport photo on your NS-Business Card. If you have given permission to keep the passport photo, you do not have to do anything and we will not ask you in our e-mails to upload a new passport photo.
Have you not given permission? Then we'll send you an email 8 weeks before the expiration date asking you to provide a new passport photo. We will send you a reminder a few weeks later.
Please note: without a valid passport photo we cannot send you a new NS-Business Card. Upload a new photo in time. Your old card will no longer work after the expiration date.
3. We will send you the new NS-Business Card
We will send you an e-mail when we send you the new NS-Business Card. No later than 10 working days later you will receive the card at the address we have on record. You can then cut up your old card and throw it away.
My NS-Business Card has expired. What should I do with this card?
If your NS-Business Card has expired, cut it and throw it away. We will send a new NS-Business Card to your address. You don't have to apply for these. Nor do you have to pay for it.
Want to make sure the new card arrives safely? Check your address details in Mijn NS Zakelijk under 'Personal information' and change them immediately if necessary.
My NS-Business Card is stolen, lost or damaged. What should I do?
We are sorry to hear that your NS-Business Card has been stolen, lost or damaged. If you are self-employed, you can apply for a replacement card ('duplicate') in Mijn NS Zakelijk, after which your stolen, damaged or lost card will automatically be blocked. If you have an NS-Business Card as an employee of an organization, check within your organization who is allowed to request a duplicate card: yourself or the NS Zakelijk contact.
Apply for a duplicate card as follows:
  1. Log in to Mijn NS Zakelijk for cardholders with your business e-mail address.
  2. Go to 'My NS Business Card'.
  3. Under 'Directly arrange' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate". Clicking this will automatically block your card.
  4. Go through the steps.
  5. You will receive a confirmation e-mail with the reference number.
You will receive your new NS-Business Card within 10 working days at the address you entered.
Compensation for temporary travel
It is important that you can continue to travel, even if you are waiting for a duplicate card. If you had an NS-Business Card with a subscription, we will reimburse the trips you make from the moment you applied for a new card until the moment you receive this card. This applies to all subscriptions except Dal Voordeel.
You can submit the costs for e.g. single tickets or travel with your OV-chipkaart using this form. Under 'Reden van declaratie' select 'Verloren of gestolen abonnement'.
The NS-Business Card of one of our employees is stolen, lost or damaged. What should I do?
In Mijn NS Zakelijk you, as a contact person, can block the card and request a replacement card ('duplicate') for your employee. Here's how you do this:
  1. Log into Mijn NS Zakelijk.
  2. Go to 'Manage cards and cardholders' and search for the cardholder in question.
  3. Click on the card number to block and replace the card.
  4. Under 'Arrange directly' you will see a button 'NS-Business Card stolen, lost or damaged? Request a duplicate'. Clicking this will automatically block your card.
  5. Follow the steps to request a new (duplicate) card until you see the confirmation with the reference number of the order.
  6. Your employee will receive the replacement card within 10 working days at the address indicated.
I have found an NS Business Card. What now?
Try sending the person whose NS-Business Card it is a message via social media. If this doesn't work or you don't get a response, cut the card in half and throw it away.
I forgot to check out. What should I do?
No need to worry! We have enabled our Missed Check-out Service on all our cards by default.
If we can predict where your trip ended:
We’ll change the fare automatically and send you an e-mail.
If we’re not sure where your trip ended:
We’ll also send you an e-mail, so you can correct your trip yourself in Mijn NS Zakelijk. Corrections can be made up to six months after the date of travel.
5 corrections per year
You can correct up to 5 missed check-outs per NS-Business Card per calendar year. Automatic corrections made by the Missed Check-out Service or manual corrections made in Mijn NS Zakelijk or the NS app all count. After 5 corrected check-outs, you’ll no longer receive a notification. After that, only the NS Zakelijk Customer Service Department will be able to correct your missed check-out. NS is not required to honour your request.  Please note: the Missed Check-out Service only works with NS trips.
For which NS-Business Cards does the Missed Check-out Service apply?
For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Missed Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.
Using the Missed Check-out Service with a department card
You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.
How to terminate an NS Business Card?
You can terminate an NS-Business Card at any time 30 days after the start date of the card. You do this as a contact person in Mijn NS Zakelijk for contact persons under 'Manage cards and cardholders'. If you are a cardholder and want to terminate your card, do so in Mijn NS Zakelijk for cardholders under 'My NS-Business Card'.
As soon as an NS-Business Card has been terminated in Mijn NS Zakelijk, you will receive an e-mail from us with further information. To permanently terminate your card, it is important that you collect the termination from an NS card machine or OV-chipkaart collection point. If you do not do this in time, the NS-Business Card will remain valid and you will continue to pay for any travel and/or subscription costs.
How do I cancel multiple NS-Business Cards at once?
As an NS contact person, you can cancel several cards at once. Quick and easy!
Download the instructions (pdf)
Subscriptions
Which business subscriptions can I choose from?
Go to our subscriptions overview page.
What are the prices of the NS-Business subscription?
View all prices here.
How can I change a subscription on the NS-Business Card?
Changing to a more extensive subscription is always possible. Changing to a more advantageous subscription is possible after the first month. If you have a Traject Vrij subscription, you can change your route at any time. Even in the first month.
Change subscription for your employee
As a contact person you can change a subscription on your employee's NS-Business Card in Mijn NS Zakelijk. Go to 'Manage cards and cardholders' and select the card number. Then click on 'Change subscription' and select the desired subscription. Your employee will then receive an email from us with more information about picking up the subscription at an NS card machine.
Change subscription as cardholder
If your organization has included in the agreement with NS that you as a cardholder can change subscriptions yourself, you can do this in Mijn NS Zakelijk under 'My NS-Business Card'. In the 'Directly arrange' block, choose 'Change subscription'. You will then receive an e-mail from us with more information about collecting your subscription from an NS card machine. If you do not do this, the new subscription will not take effect.
What is the difference between the NS-Business Card and NS Flex?
With the NS-Business Card or NS Flex you choose a way of traveling that suits you. You travel on account and therefore do not need to add any balance to your card. The difference between the NS-Business Card and NS Flex?
  • Way of invoicing
    • With the NS-Business Card you receive all trips made on one monthly VAT invoice.
    • With NS Flex, you do not receive an invoice but have the option to create a separate declaration statement without VAT percentages in your My NS account.
  • Use of shared transport
    • With both cards you can easily use the train, bus, tram, metro, OV-fiets and 'Stallen op rekening'. With the NS-Business Card you can also choose the international train, shared cars and shared scooters. All costs appear afterwards on one invoice.
  • Costs of card or subscription
    • You can apply for the NS-Business Card and most NS Flex subscriptions for free. Only for Flex Basis and Flex Weekend Voordeel you pay a one-time € 10 administration fee.
There are also agreements. Want to know more about the two options?
More about NS Business Card and NS Flex (in Dutch)
How long am I tied to the Dal subscription?
After the first month, you can cancel your Dal subscription daily or change to a different one.
For example, if you know that you won't be travelling for a few weeks, you can change to the NS-Business Card without a subscription for that period (if you don't travel, you don't pay). Or maybe you will be travelling a fixed route more often anyway. Then the Traject Vrij subscription is probably more advantageous for you. How's that for flexible!
What are the benefits of a Dal subscription for me?
During off-peak hours you get a 40% discount on your train journeys. Do you, like 90% of all business travellers, sometimes travel outside peak hours or at the weekend? You'll save money with only 1 trip per month!
Example
Suppose you travel once a month from The Hague CS to Amersfoort and back during off-peak hours. You will save €8.28 with the Dal subscription.
Without the Dal subscription
  • € 32.40 for the ticket
  • € 0.00 fixed monthly costs
  • € 32.40 total monthly costs
With the Dal subscription
  • € 19.44 for the ticket
  • € 4.68 fixed monthly costs
  • € 24.12 total monthly cost
Read more on the Dal subscription
Can I upgrade to a Dal abonnement myself?
Yes, in most cases you can personally activate a Dal subscription on your NS Business Card in Mijn NS Zakelijk.
However, sometimes only the NS contact person within your organisation can change or order subscriptions. In this case this contact person will have to activate the subscription for you in his or her Mijn NS Zakelijk account.
Can I only travel outside of peak hours with a Dal subscription?
No worries, with the Dal subscription you can travel at all times, whether during off-peak or peak hours. So you can check in and out whenever you want. You only pay 40% less during off-peak hours than during peak hours.
The off-peak hours are on weekdays from 00:00 - 06:30, between 09:00 - 16:00 and between 18:30 - 24:00 the next morning. Plus all day at weekends and on public holidays.
The NS-Business Card with or without subscription. How does it work?
The NS-Business Card is a travel card with which you check in and out in public transport and at our door-to-door services. Your employer receives the invoice afterwards. It is not a subscription (because you only pay for the journeys you make): it is a card that you use to travel.
Do you regularly travel by train on the same route? Or outside peak hours? Then a subscription is almost always more advantageous. Your employer can easily add a subscription to your NS-Business Card. This is completely optional and flexible to activate, change or cancel.
With an NS-Business Card without subscription you can travel just like with an OV-chipkaart, only you will not get a discount on the fare.
More on the NS-Business Card
How do I know if a Dal subscription will save me money?
In many cases, a Dal subscription saves costs if you travel once or twice a month outside of rush hours or during the weekend. This depends on the distance you travel by train. Our Keuzehulp decision tool helps you decide quickly what the best option is for you.
Off-peak hours are on weekdays from 00:00 - 06:30, between 09:00 - 16:00 and between 18:30 - 24:00 the next morning, plus all day at weekends and on public holidays. 
When are the off-peak hours?
The off-peak hours – the hours outside of the morning and afternoon peak hours – are weekdays from midnight to 6:30 am, from 9:00 am to 4:00 pm, and from 6:30 pm to midnight. On Saturday, Sunday and public holidays, the whole day is off-peak.
Does it matter if my employees travel during peak or off-peak hours?
No, this is not relevant for journeys on the route and the calculation of the tailor-made price. When travelling outside the route, different fares do apply for peak and off-peak journeys.
Can employees also travel outside their fixed route with Traject op Maat?
Yes, employees can also travel outside their fixed route. During peak hours, the regular fare applies. During off-peak hours, a 40% discount on the regular fare applies when travelling with NS and other train operators. 
Read more on the Traject Op Maat subscription
What is the notice period for the Traject op Maat subscription?
After the first contract month, Traject op Maat can be cancelled daily. This is similar to other subscriptions offered by NS Zakelijk.
Read more on the Traject Op Maat subscription
When does the subscription period for Traject op Maat start?
As an employer, you can decide when the subscription starts when ordering Traject op Maat. The subscription period does not have to cover an entire calendar month.
Read more on the Traject Op Maat subscription
Who is Traject op Maat meant for?
Traject op Maat is intended for organisations with more than 30 NS-Business Cards that are looking for a solution for the home-work journey of employees who no longer travel to the office 4 to 5 days a week. Do employees travel 2 to 3 days a week on a fixed route? Then Traject op Maat is a good and inexpensive choice.
How do I order/change to Traject op Maat?
To order Traject op Maat, please contact your NS account manager. If you do not (yet) have an NS account manager, you can do this via the button at the bottom of this page. 
After this contact, the Traject op Maat subscription will be added to your agreement with NS and will also be available in Mijn NS Zakelijk. From that moment, you can order Traject op Maat as an employer. You can also choose to allow employees to order Traject op Maat themselves in their own Mijn NS Zakelijk account. (Please note: this is only possible if the agreement with NS states that employees can order and change subscriptions themselves).
Read more on the Traject Op Maat subscription
What are the main benefits of Traject op Maat?
  • A low-cost subscription for travelling 2 to 3 days a week on a fixed route. 
  • A flexible fare combined with budget assurance.
  • 40% discount on journeys outside your route, outside peak hours.
  • 40% Samenreiskorting in off-peak hours for 3 fellow travellers.
  • Traject op Maat can be cancelled daily after one month.
Read more on the Traject Op Maat subscription
What is the notice period for an NS-Business Card subscription?
We implement a termination of a subscription immediately after the first 30 days. It is important that the cardholder 'collects' the termination at the NS card machine or one of the OV-chipkaart service points. After terminating the subscription in Mijn NS Zakelijk, the cardholder may have to wait 30 minutes before the termination can be picked up. That person will receive an email with more information about picking up the termination.
What kind of subscription do you have for bus, tram and metro?
For people who travel a lot by bus, tram and metro (as welll as by train) we offer the BudgetZeker BTM abonnement. This is an extension of the Traject Vrij subscription. With this combination you can travel by bus, tram and metro with all transport companies in the Netherlands for a fixed amount per year.
Read more about BudgetZeker BTM
NS-Business Collectief
What is the NS-Business Collectief?
A subscription that allows your employees unlimited travel by train or by all means of public transport.
Our NS-Business Collectief starts from 30 employees with a NS-Business Card. Read all about our collective
Wat zijn de belangrijkste voordelen van het NS-Business Collectief?
De belangrijkste voordelen van het NS-Business Collectief zijn:
  • Onbeperkt vrij reizen voor alle medewerkers in een collectief contract voor je organisatie.
  • 100% grip op je mobiliteitsbudget: je kosten zijn gebaseerd op het daadwerkelijke reisgedrag van je medewerkers. Het tarief wordt elk kwartaal herzien.
  • Minimale administratie en geen gedoe met losse declaraties.
  • Een mooie basis voor een duurzaam mobiliteitsbeleid.
  • Je biedt een zeer aantrekkelijke arbeidsvoorwaarde. Zowel woon-werk, zakelijk als privé mogen je medewerkers vrij reizen.
Het NS-Business Collectief is geschikt vanaf 30 medewerkers. Wil je advies of meer weten over wat het Collectief voor jouw organisatie kan betekenen? Vul ons formulier in en we nemen snel contact met je op.
Hoe stap ik als organisatie over naar het NS-Business Collectief?
Ben je al klant bij NS Zakelijk en wil je als organisatie het NS-Business Collectief, neem dan gerust contact op met je NS-accountmanager.
Ben je nog geen klant bij NS Zakelijk, vul dan ons formulier in en we nemen snel contact met je op.
Door-to-door
What door-to-door services can I use?
The NS-Business Card gives you - besides train, bus, tram and subway - access to the following door-to-door services:
  • OV-fiets
  • Guarded bicycle storage
  • Electric shared bikes of Dott
  • Check shared scooters
  • Deelauto's van Greenwheels
  • P+R parking (car parks next to railway stations)
  • International train travel
  • Taxi
Please note: the actual services you as a cardholder are entitled to use, depend on the agreements between your employer and NS. Only the NS contact person in your organisation can switch door-to-door services on and off.
This agreement lays down which services have been activated (and for whom). For example, you may be able to use all our services, whereas an employee of another organisation may only be able to travel by train, bus, tram, metro and OV-fiets. To find out which services have been activated for your NS-Business Card, check out your Mijn NS Zakelijk account:
  1. Log into Mijn NS Zakelijk for cardholders and click on 'My NS-Business Card'.
  2. Check whether a service is on or off. Good to know: 'on' means you can use the service. You only pay when you actually use the service.
  3. If a service is off, ask your employer to turn this service on in Mijn NS Zakelijk for Contact person under 'Manage cards and cardholders' or do this yourself as a enterpreneur.
Do you use NS Go?
Then you can add the service yourself in the system.
Can I also use bus, tram and metro with my NS-Business Card?
If your employer has given permission, you can indeed also travel by bus, tram and metro with your NS-Business Card. You travel on account: this means you check in and out with all transport companies without any worries. And you (your organisation) receive the invoice afterwards.
Discover all door-to-door services
Can my employees also travel by bus, tram and metro, or with any of the door-to-door services? And does this count as a travel day?
Yes, employees can also travel by bus, tram, and metro, and other door-to-door services. This does not count as a travel day. Only train journeys on the purchased route count when determining the number of travel days.
BudgetZeker BTM subscription
Does your employee travel a lot with public transport? For a fixed amount per year your employee travels by bus, tram or metro with all transport companies in the Netherlands. The BudgetZeker BTM subscription is sold in 3 tariff bundles. Small, Medium and Large, depending on the travel behaviour of your employee.
Single-use train tickets
Can I buy a large number of single-use train tickets at once?
Yes, you can! Via the NS Ticket Desk you can buy between 200 and 20,000 train tickets at once. Useful if you're inviting people to an event, for example.
Discover how to order your tickets
Want to get in touch?
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