Questions about traveling with the NS-Business Card?

Service and Contact

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This page contains the frequently asked questions on traveling by train and other means of transport. What do you want to know?

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Changing classes

Changing classes temporarily

You can easily change classes in the NS app, Mijn NS Zakelijk or the NS ticket machine. For 1 trip, all day long, for a fixed period time, or permanently.

Change classes up to 15 minutes after you check in via the NS app

You can change classes before or after you check in, provided you do so within 15 minutes of checking in.
The change is only valid on NS trains.
You can make and reverse the change several times a day.
You can also change back using the NS app.
The app will show you whether you have an active class change.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.
In the NS app, go to ‘Mijn NS’ to see your NS-Business Card and options, including ‘changing class’.

Download the NS-app.

Changing classes with Mijn NS Zakelijk

You have three options: an open-ended class change, a class change for today only, or a class change for a specific date/time.
You can request a class change 24 hours a day by going to Mijn NS Zakelijk.
Make sure to change classes before checking in.
The change is only valid on NS trains.
In Mijn NS Zakelijk, you can see whether there is an active class change.
You cannot cancel the change on an NS ticket machine.
Please note that you will not see your class change on check-in posts, gates or ticket machines. The change does show up on the conductor's monitoring equipment.

Go to Mijn NS Zakelijk.

Changing classes on the ticket machine

Follow the instructions on the ticket machine.
Any class changes made on the ticket machine will automatically remain valid until 4:00 the following morning. You can also reverse class changes on the machine.

How do you permanently change your subscription from 1st to 2nd class?

To permanently change to 2nd class, change the class of your season ticket by going to ‘Mijn NS-Business Card’ - ‘Change season ticket’ in Mijn NS Zakelijk.

Class change not visible at check-in

If you changed classes in the NS app, Mijn NS Zakelijk or on a ticket machine, it will not show up when you check in. This is because the class change is only registered in our systems, not on the card itself. That’s why you will not see a class change on a check-in post, gate or ticket machine. Instead, you will always see the original class.

The change does show up on the conductor's monitoring equipment.

The supplement will be charged in arrears and appear on your Mijn NS Zakelijk travel history and your invoices. If you have an active class change to 1st class, you will also see the end date.

Checking in and out

I forgot to check-in. What should I do?

Haven't boarded the train yet?

Forgot to check in right after passing the check-in gates or posts? Try to check in with your NS-Business Card before you board the train. If you do not check in in advance, you may be charged a correction fee, depending on your season ticket.

Good to know when checking in

Check in at the right check-in post or gate: if you’re travelling with NS, check in with NS; if you’re travelling with Arriva, check in with Arriva.
When checking in, make sure to do so at the right side of the gate.

Already in the train?

If you’re already on the train when you realise that you forgot to check in, please let the conductor know.

I forgot to check out. What should I do?

No need to worry! We have enabled our Missed Check-out Service on all our cards by default.

If we can predict where your trip ended:

We’ll change the fare automatically and send you an e-mail.

If we’re not sure where your trip ended:

We’ll also send you an e-mail, so you can correct your trip yourself in Mijn NS Zakelijk. Corrections can be made up to six months after the date of travel.

5 corrections per year

You can correct up to 5 missed check-outs per NS-Business Card per calendar year. Automatic corrections made by the Missed Check-out Service or manual corrections made in Mijn NS Zakelijk or the NS app all count. After 5 corrected check-outs, you’ll no longer receive a notification. After that, only the NS Zakelijk Customer Service Department will be able to correct your missed check-out. NS is not required to honour your request. Please note: the Missed Check-out Service only works with NS trips.

When can I correct a missed check-out?

With the NS-Business Card, you can submit a correction request in Mijn NS Zakelijk from 9 days after your trip. The difference between the correction fee and the actual fare will be offset with your next invoice.

Missed Check-out Service

We have a special service that will automatically correct missed check-outs up to 5 times a year. If you forget to check out with your NS-Business Card, you will be charged a correction fee. With this service, NS will help you avoid this fee. There are two ways to check out retrospectively:

If we are at least 80% confident that we know where you missed your check-out, we’ll automatically correct it.
If we’re not 80% sure, we’ll send you an e-mail notification to let you know you forgot to check out and invite you to correct your trip yourself in your Mijn NS Zakelijk account.

Please note: the Missed Check-out Service only works with NS trips. You can have missed check-outs corrected with our Missed Check-out Service up to 5 times a year. You can't disable the Missed Check-out Service. Here’s how we automatically correct missed check-outs If we made a mistake correcting your check-out, please contact NS Zakelijk Customer Service.

For which NS-Business Cards does the Missed Check-out Service apply?

For NS-Business Cards without a season ticket, NS-Business Cards with a Dal season ticket and NS-Business Cards with a Traject Vrij season ticket. In the latter case, we will credit the correction fee and will not charge a fare. The Missed Check-Out Service also works on department cards. With these cards, we’ll send an e-mail notification to the Cardholder Contact.

When do I receive an e-mail on my missed check-out?

In the event of a missed check-out that we cannot automatically rectify using the Forgotten Check-out Service, we will send you as a cardholder (or cardholder contact, in the case of a departmental card) a notification by e-mail. This notification states that you can correct your journey yourself in Mijn NS Zakelijk. This service only applies to a forgotten check-out during train journeys with NS.

Using the Missed Check-out Service with a department card

You can also use the Missed Check-Out Service with a department card. With department cards, we’ll send an e-mail notification to the Cardholder Contact.

Missed check-out with another carrier

If you checked in with another train carrier (e.g. you checked in with Arriva but are travelling with NS) and you realise before boarding an NS train, make sure to check out with the other carrier and check in with NS. If you’ve already boarded the NS train, please let the conductor know. Use this form to request a refund from the other carrier.

What are the correction rates for a missed check-in or check-out?

The fees may differ per subscription. All correction fares can be found here.

Refund in case of delay

How can I claim a refund for delays?

We understand how irritating it is to experience a delay on your train journey in the Netherlands, so we offer a refund for delays of 30 minutes or more.

If you have traveled with your NS-Business Card, you can do so in Mijn NS Zakelijk. Choose 'Travel history' and then search for the journey in question. Once found, request a refund.

Group travel discount

What is Group travel discount?

Je kunt met Samenreiskorting maximaal drie medereizigers tijdens de daluren 40% korting geven op hun treinritprijs. Samenreiskorting is iets waar je recht op hebt als je reist met een Dal Voordeel, Traject Vrij, Trein Vrij, OV Vrij of Traject op Maat abonnement op je NS-Business Card. Maar ook als je organisatie gebruikmaakt van het NS-Business Collectief.

Wil je Samenreiskorting geven, dan hoef jij niets te doen. Je medereiziger zet vóór het inchecken Samenreiskorting aan in Mijn NS via de NS-app, laadt de korting op de OV-chipkaart via de NS-kaartautomaat of koopt een Samenreisticket op ns.nl. Belangrijk om te weten is dat Samenreiskorting voor je medereiziger(s) alleen geldig is als je met elkaar in dezelfde treincoupé reist.

Meer informatie over het aanzetten van Samenreiskorting vind je op ns.nl.

Wanneer mag ik met mijn NS-Business Card Samenreiskorting geven?

Je kunt Samenreiskorting aan maximaal drie medereizigers geven als je op je NS-Business Card één van de volgende abonnementen hebt staan:

Dal Voordeel
Traject Vrij
Trein Vrij
OV Vrij
Traject op Maat

Of als je organisatie gebruikmaakt van het NS-Business Collectief.

Wil je Samenreiskorting geven, dan hoef jij niets te doen. Je medereiziger zet Samenreiskorting aan in Mijn NS via de NS-app, laadt de korting op de OV-chipkaart via de NS-kaartautomaat of koopt een Samenreisticket op ns.nl.

Meer informatie over het aanzetten van Samenreiskorting vind je op ns.nl.

Door-to-door

What door-to-door services can I use?

The NS-Business Card gives you - besides train, bus, tram and subway - access to the following door-to-door services:

OV-fiets
Guarded bicycle storage
Electric shared bikes of TIER
Check shared scooters
Deelauto's van Greenwheels
P+R parking (car parks next to railway stations)
International train travel
Taxi

Please note: the actual services you as a cardholder are entitled to use, depend on the agreements between your employer and NS. Only the NS contact person in your organisation can switch door-to-door services on and off.

This agreement lays down which services have been activated (and for whom). For example, you may be able to use all our services, whereas an employee of another organisation may only be able to travel by train, bus, tram, metro and OV-fiets. To find out which services have been activated for your NS-Business Card, check out your Mijn NS Zakelijk account:

Log into Mijn NS Zakelijk for cardholders and click on 'My NS-Business Card'.
Check whether a service is on or off. Good to know: 'on' means you can use the service. You only pay when you actually use the service.
If a service is off, ask your employer to turn this service on in Mijn NS Zakelijk for Contact person under 'Manage cards and cardholders' or do this yourself as a enterpreneur.

Do you use NS Go?

Then you can add the service yourself in the system.

Can I also use bus, tram and metro with my NS-Business Card?

If your employer has given permission, you can indeed also travel by bus, tram and metro with your NS-Business Card. You travel on account: this means you check in and out with all transport companies without any worries. And you (your organisation) receive the invoice afterwards.

Discover all door-to-door services

Can my employees also travel by bus, tram and metro, or with any of the door-to-door services? And does this count as a travel day?

Yes, employees can also travel by bus, tram, and metro, and other door-to-door services. This does not count as a travel day. Only train journeys on the purchased route count when determining the number of travel days.

BudgetZeker BTM subscription

Does your employee travel a lot with public transport? For a fixed amount per year your employee travels by bus, tram or metro with all transport companies in the Netherlands. The BudgetZeker BTM subscription is sold in 3 tariff bundles. Small, Medium and Large, depending on the travel behaviour of your employee.

Can I rent an OV-fiets with my NS-Business Card?

If your employer has given permission, you can indeed hire an OV-fiets (bicycle) with your NS-Business Card. You do not need a subscription and do not have to pay on the spot. In the NS-app, you can see the current availability at all stations with OV-fiets.