What personal data do we use?
If you have reduced mobility and want to travel by train, we process the information necessary to facilitate your journey, such as your contact details, the assistance device you require, and, if relevant, information related to your needs. For holders of an NS-Business Card or NS Flex subscription for travellers with reduced vision, we process data from your OV-begeleiderskaart B, displaying only your name.
If you hold an NS-Business Card from NS Zakelijk, we use your business contact details whenever possible.
How do we use your data?
The grounds for processing are: legal obligation, performance of the agreement, and consent.
We want to make travel accessible for everyone. NS also has a legal obligation to do this under the Public Transport Accessibility Decree. We therefore provide assistance to travellers with reduced mobility when boarding, alighting, or changing trains, and offer journey monitoring to take prompt action if the journey does not go as planned, for example due to a faulty lift or a delayed train.
To provide this service, we process your journey details, such as the date and time you wish to travel and the assistance device you require. This helps us determine the appropriate travel assistance. We also use your email address to send your booking confirmation and your phone number to contact you if there is a disruption during your journey.
When we book a taxi or wheelchair-accessible taxi for you, your name is shared with Reva Taxi B.V. If you provide explicit consent, your phone number will also be shared with Reva Taxi B.V.
For holders of an NS Flex subscription for travellers with reduced vision, we process an identifier so we know you are travelling with an OV-begeleiderskaart B.
Who do we share your data with?
Travel assistance is provided by our partner Qarin at stations without permanent NS service staff. We share your name, journey details and assistance device with Qarin. We have agreements with Qarin regarding the processing of personal data. We only provide Qarin with the information necessary to deliver assistance and have safeguards in place to protect your privacy.
Sometimes a taxi is required for all or part of the journey. Our partner Transvision assigns a taxi company to each request, and the taxi company then transports you to your destination. We have safeguards to protect your privacy. For example, we only share the information that Reva Taxi B.V. needs to make the booking. Reva Taxi B.V. is then responsible for complying with the relevant laws and regulations. We recommend you consult Reva Taxi B.V.’s privacy statement for more information (available at www.zcnvervoer.nl/disclaimer/privacy_statement/).
We engage third parties to provide IT services. These parties act as processors for us and process data solely on our behalf and for no other purpose. We have agreements in place with these parties regarding the processing of personal data.
Under certain circumstances, we may transfer your personal data outside the European Economic Area. In such cases, we take appropriate measures with these parties, for example by adhering to the standard contractual clauses established by the European Commission.
How long do we keep your data?
When you travel with NS, we keep your personal data for up to 18 months after your journey. A copy of your OV-begeleiderskaart B is deleted once the identifier has been added to your customer number. You can request NS to erase this identifier at any time.