Lost and found items
We're sorry to hear that you lost or forgot one of your belongings on the train or at the station. You can find a list of lost and found items online.
Found an item?
Have you found an item on the train or at the station? If you find an item on the train or at a station, please hand it in to an NS employee. This maximises the chance of reuniting the item and its owner.
If you do not have the chance to hand in the item to NS staff, you can bring it with you and list it online on verlorenofgevonden.nl or iLost.co. You cannot register the item by telephone via our Customer Service.
Found an item?
Have you found an item on the train or at the station? If you find an item on the train or at a station, please hand it in to an NS employee. This maximises the chance of reuniting the item and its owner.
If you do not have the chance to hand in the item to NS staff, you can bring it with you and list it online on verlorenofgevonden.nl or iLost.co. You cannot register the item by telephone via our Customer Service.
Lost an item?
We're sorry to hear that you lost or forgot Our procedure for lost & found items is as follows:
1. You browse the lost & found items online
If you have lost an item, visit our website with lost & found items. It may take a few days for items to appear online.
Lost your OV-chipkaart, ID or debit card?
We are not allowed to hold onto these cards, and always pass them on to the responsible authorities. You will have to block and replace them yourself.
Lost an item?
We're sorry to hear that you lost or forgot Our procedure for lost & found items is as follows:
1. You browse the lost & found items online
If you have lost an item, visit our website with lost & found items. It may take a few days for items to appear online.
Lost your OV-chipkaart, ID or debit card?
We are not allowed to hold onto these cards, and always pass them on to the responsible authorities. You will have to block and replace them yourself.
2. You find your item and send a request
Found your item in lost & found? Great news! Send a request to get your item back.
Tell us as much possible about your item so that we can be sure that you are the rightful owner. Be as specific as you can be.
We will try to respond to your request within 24 hours. Please note that we may need more time at the weekend or on public holidays. We will notify you by email to tell you whether your request was approved.
2. You find your item and send a request
Found your item in lost & found? Great news! Send a request to get your item back.
Tell us as much possible about your item so that we can be sure that you are the rightful owner. Be as specific as you can be.
We will try to respond to your request within 24 hours. Please note that we may need more time at the weekend or on public holidays. We will notify you by email to tell you whether your request was approved.
3. Pick the item up or have it sent to your address.
If your request is approved, you will usually be able to choose how you would like to get your item back.
Pick up item at the station
If you'd like to pick up the item at a station with a service point, you can pick it up yourself or arrange for someone else to pick it up for you in the next five days. Unfortunately, we cannot keep items at the station for any longer than five days.
When you pick up the item, please bring your ID and the request number (stated in the email).
Have item sent
If you'd like to have the item sent to your address or didn't pick it up within seven days, pass on your details and pay for the shipping costs. Shipping costs are € 15 for standard deliveries in the Netherlands.
International shipping costs and large parcels are more expensive.
3. Pick the item up or have it sent to your address.
If your request is approved, you will usually be able to choose how you would like to get your item back.
Pick up item at the station
If you'd like to pick up the item at a station with a service point, you can pick it up yourself or arrange for someone else to pick it up for you in the next five days. Unfortunately, we cannot keep items at the station for any longer than five days.
When you pick up the item, please bring your ID and the request number (stated in the email).
Have item sent
If you'd like to have the item sent to your address or didn't pick it up within seven days, pass on your details and pay for the shipping costs. Shipping costs are € 15 for standard deliveries in the Netherlands.
International shipping costs and large parcels are more expensive.