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Lost and found

Left something on the train or at the station? That is very inconvenient. Check online to see whether your item is listed in our lost and found.

Look for your lost item

Have you found an item?

Have you found an item on the train or at the station? Please hand any found item to one of our staff at the station or on the train.

If you cannot do that, you can take the item with you and report it online at verlorenofgevonden.nl or iLost.co. You cannot report the item by phone through our Customer Service.

Have you lost an item?

Have you lost or left something on the train or at the station? Read below to find out how we deal with lost property.

Have you lost your OV-chipkaart, identification document or bank card?


By law we cannot keep a card or identification document such as a passport, OV-pas or bank card if you have lost it. If we find one, we pass it to the correct authority. You must block and replace it yourself.

I have lost my OV-chipkaart, OV-pas or NS-Business Card

By law we cannot keep an OV-chipkaart, OV-pas or NS-Business Card. If we find one, we hand it to Translink, which issues these cards. You therefore cannot retrieve it from our lost property.

Block your card as soon as possible. You can request a new card during the same process.

  • Block your NS-Business Card
  • Block your OV-pas
  • Block your personal OV-chipkaart

I have lost my ID card, passport or driving licence

By law we cannot keep passports, ID cards or driving licences. If we find any, we hand them to the marechaussee. You therefore cannot retrieve them from our lost property.

Report the loss yourself to the municipality to prevent misuse of your old ID. You can also apply for a new ID there.

  • Report a lost ID card or passport via Rijksoverheid.
  • Report a lost driving licence to RDW.

I have lost my bank card or personal card

By law we cannot keep bank cards or personal cards. If we find one, we hand it to the responsible authority. You therefore cannot retrieve it from our lost property.

You must block and replace these cards yourself. You block your bank card through your bank. Read on the Consumentenbond website how to report a lost bank card.

I have lost my foreign passport or residence permit
  • Report the loss of your foreign passport to the consulate or embassy of your country in the Netherlands.
  • Report the loss of your residence permit to the IND.

1. Search online among the found items

If you have lost an item, check our online list of found items to see whether we have it. It may take a few days before items appear online.

2. You find your item and submit a request

Is your item listed among the found items? Great! Submit a request to get your item back.

Tell us as much as you can about your item, because that makes it more likely we can be sure you are the owner. Describe every detail and characteristic as precisely as possible.

3. You will receive a confirmation

We aim to respond to your request within 24 hours. At weekends and on public holidays this may take a little longer. We will send you an email to let you know whether your request has been approved.

4. You collect your item or have it posted

Has your request been approved? You can choose to collect the item at the station or have it posted. Collecting at the station is only possible at a station with an NS Tickets & Service shop / OV Service & Tickets shop. You will be informed by email.

(have someone) collect at the station

Do you choose to collect at a station with a service point? You have seven days to collect the item yourself or to have someone else collect it for you. We cannot make an exception to store your item at a station for longer than this.

We will only hand over the item if you can show proof of identity and give the reference number (this is in the email you receive).

Have it posted

If you want the item posted or you did not collect it within seven days, give us your details and pay the shipping costs first. These are € 15,00 for standard shipping within the Netherlands.

Shipping costs are higher for delivery abroad or for larger parcels.

Lost something with another carrier

Have you lost something on a train operated by another carrier? Visit iLost, verlorenofgevonden.nl or report it to the other carrier.

Frequently asked questions about lost property

What if my request was rejected?

It may be that we did not receive enough information to be certain you are the owner. Please submit your request again and include as many details as you can about your item that only you would know. This helps us confirm that you are the rightful owner.

You can also call our Customer Service. We will gladly explain why your request was rejected and you can provide any additional information.

I cannot find my item

Cannot find your item? We are very sorry about that. It can take a few days before items appear online. Please try again in a few days.

Try searching in different ways:

  • Search in a different category.
  • Adjust the date. Sometimes an item is found later than when you lost it.
  • Use fewer filters (for example, do not filter by the brand of your bag). This will show more results.

Still cannot find your item after a few weeks?

You can also try searching on websites such as iLost.co and verlorenofgevonden.nl. It may have been found after all.

How do I prove the item is mine?

If you see your lost item in the list of found items, mark it as yours.

Provide as many details as possible to prove the item is yours, for example brand, model, type number, serial number, colour and any damage for devices; for clothing, bags and suitcases include brand, model, colour, damage and the contents of any pockets or compartments.

I can't collect my item in time

If you cannot collect your item within seven days, you will automatically receive an email with instructions on how to have the item sent to your home address.

I paid for shipping but haven’t received anything yet

Did you make the payment less than seven days ago? Please be patient a little longer.

Was it more than seven days ago? Contact Customer Service.