Company Information and Complaint Handling
Here you will find information about the NS Group and how to submit a complaint about the service.
NS Group N.V.
Office Address
Laan van Puntenburg 100 in Utrecht
Regulator
Inspectie Leefomgeving & Transport
KvK Number
30124358
VAT Number
NL803979988B01
Do you have a complaint about our service?
If you have a complaint, you can submit it to NS Customer Service via telephone number 030 751 51 55.
The complaints procedure can also be found in our terms and conditions:
If you have completed the complaints procedure via NS Customer Service and are not satisfied with how NS has handled your complaint, you can present your dispute with NS to the:
Public Transport Disputes Committee
P.O. Box 90600,
2509 LP The Hague
You can also register the complaint with the disputes committee via the ODR platformof the European Commission.