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OV-fiets

Hire an OV-fiets using your NS Flex season ticket or the free OV-fiets season ticket. This makes it easy to continue your journey from the station.

Benefits

  • Hire immediately and pay afterwards with your OV-chipkaart

  • No hidden costs

  • Available at almost 300 locations

  • View active hires in the NS app

How it works

If you have a personal OV-chipkaart with the free OV-fiets season ticket or an NS Flex season ticket, you can start straight away. No activation is needed.

  1. Find a hire location.
  2. Take an OV-fiets and unlock it with your OV-chipkaart.
  3. Adjust the saddle to the correct height and you are ready to go.

Returning your bike

Always return the OV-fiets to the same location. Close the ring lock when you return the bike and check that it is fully closed. This is the only way the hire stops.

Important: close the ring lock when you return the bike, as this is the only way the hire stops. You may hire an OV-fiets for up to seven days.

How the bike lock works

Check in the NS app that your hire has ended

Link your OV-chipkaart to Mijn NS in the app to see your OV-fiets journeys, costs and any damage. You will also receive notifications if you still have a bike on hire.

Not getting notifications? Check your settings to ensure notifications for OV-fiets hire are enabled and that your phone allows notifications.

In Mijn NS you can also view all your journeys and costs. You will receive a monthly overview.

Get an OV-fiets season ticket

If you do not yet have an NS Flex season ticket or an OV-fiets season ticket on your OV-chipkaart, add one first so you can hire an OV-fiets. Did you know one season ticket lets you hire two bikes?

Frequently asked questions

My OV-fiets has been stolen

Contact our Customer Service immediately to stop your rental. That way you avoid a large fine

Then send us an email to info@ov-fiets.nl with the subject 'OV-fiets gestolen'. Include the following in the email:

  • the OV-fiets number. You can find this in Mijn NS under Journey details. If you do not use Mijn NS, include your OV-chipkaart number
  • the rental location
  • the date and time when the OV-fiets was stolen

Tip: link your OV-chipkaart to Mijn NS so you always have insight into your OV-fiets trips.

The OV-fiets is damaged or defective

Is the OV-fiets damaged or broken? Then always return it to the rental location. Report what is broken at the rental location. Or contact NS Customer Service.

If you report damage to us, also state the bicycle number. You will find this on the mudguard or frame of the bicycle.

Is the damage to the OV-fiets caused by careless use? Then you have to pay for the damage yourself.

How do I open the lock?

Start the rental at the rental location

The rental starts as soon as you open the lock at the rental location.

  1. Always check beforehand whether the bike's ring lock is closed (lever down). This stops you taking a bike that someone else still has rented.
  2. Hold your OV-chipkaart against the lock. The lock will open and the rental starts.

Opening the lock while you're out

Your bike's lock opens only with your own OV-chipkaart.

  1. Hold your OV-chipkaart against the lock. It only opens with your card.
  2. Press and hold the button, then release the chain.
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