This is NS Flex
No balance: carefree check-in and check-out
If you happen to forget to check out, we’ll correct it automatically
At the end of the month, we’ll send you a single clear-cut bill
Flexible public transport
NS Flex lets you travel on all public transport, so you can take the train, bus, metro or tram whenever you want. And if it’s real cycling weather, why not take an OV-fiets. Or use our guarded storage facility.
Even more benefits
Stay on top of your travel costs. Wherever, whenever
Worried about your monthly bill? Soon, you’ll be able to configure useful alerts, which will notify you once you hit the limit you selected earlier.
Crowded train? NS Flex makes switching to 1st class as easy as can be. Up to 15 minutes after checking in. Also a useful solution if your phone is dead, because 1st class has sockets.
No strings attached
NS Flex is available with or without a season ticket. You can decide whether you want to travel by train with a discount on a monthly basis. You can cancel NS Flex or adjust your discount every month. Free of charge!More about NS Flex season tickets
A quick summary
Never top up your balance again
Stay on top of your travel costs
No strings attached
NS Flex without season ticket
€ 0 per month
NS Flex comes with a one-off € 10 registration fee
- If you already have an OV-chipkaart, you’ll be able to travel flexibly within 1 hour
- If you need a new OV-chipkaart, we’ll deliver one within 1 week
Why are we introducing NS Flex?
Lots of customers told us that topping up their OV-chipkaart was a bit of a hassle. NS Flex is our way of making travelling on public transport a lot more pleasant.Marieke at NS Flex
Not quite sure yet?
I already have a NS season ticket. Can I still use NS Flex?
Absolutely. You can make the switch to NS Flex whenever you want. Even if you are still in the first year of a full-year season ticket.
This is how
- Make the switch and pick the NS Flex season ticket that suits you.
- We will automatically cancel your current season ticket. If you’ve already paid for your season ticket in advance (like with Dal Voordeel), we’ll refund the remaining part of your season ticket.
- If you still have a balance on your card, we’ll automatically settle your remaining balance on your NS Flex invoice.
- Pick up NS Flex at the ticket machines. You won’t be needing them anymore.
I still have a balance on my OV-chipkaart. What will happen to it?
If you make the switch to NS Flex with your current OV-chipkaart, we’ll automatically settle the remaining balance on your NS Flex invoice. You won’t be needing a balance in the future, because NS Flex also lets you travel by bus, tram and metro on account. Smooth service, if we may say so ourselves.
I have a Voordeelurenabonnement. Can I add NS Flex to this season ticket?
No, you can only use NS Flex if you’d like to switch to a different type of season ticket, because NS Flex doesn’t support the Voordeelurenabonnement.
I have Keuzedagen. Are they supported by NS Flex?
No, not yet. We’re still developing an alternative to Keuzedagen for NS Flex. If you want to continue travelling with Keuzedagen, it’s best to wait before making the switch.
€ 0 per month simply sounds too good to be true. Where’s the catch?
There’s no catch. We believe that if we make public transport easier and more user-friendly, more people will take the train. And they’ll do so more often! NS Flex helps.
That’s why Flex will only cost € 0 without a Season Ticket. We do ask you to pay a one-off fee of € 10. It’s a little guarantee for us, letting us know that you’re sure you want to use Flex.
Can’t find your question? Check out the NS Flex FAQ.