Terms & Conditions and brochures
Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.
Transport Terms & Conditions
Nederlandse Spoorwegen's Terms & Conditions for the transport of Passengers and Hand Luggage (AVR-NS) General conditions for public urban and regional transport 2015 General Terms and Conditions NS International
Season tickets Terms & Conditions
NS Flex
Read all the NS Flex terms and conditions (product terms & conditions and the conditions of the door to door services) on a different page.
NS-Business Card
NS-Business Card Product Terms & Conditions NS-Business Card Product Terms & Conditions (valid from January 1, 2026)
Season tickets on balance
Product Terms & Conditions
E-ticket Terms & Conditions Group Ticket Product Terms & Conditions Single-use tickets Terms & Conditions Intercity Direct Supplement Product Terms & Conditions (pdf,157 kB) Checking in and out with your debit card Terms and Conditions OV-chipkaart Terms & Conditions (pdf,43 kB) OV Pass Terms & Conditions Co-travel discount Terms & Conditions
Refund due to Delay Terms & Conditions
Refund due to Delay Terms & Conditions Intercity Direct Supplement Product Terms & Conditions (pdf,157 kB)
Passagepas Terms & Conditions
Station Passagepas Terms & Conditions Passagepas Service & Access Terms & Conditions Passagepas Access Terms & Conditions KeyCards Terms & Conditions
Door-to-door Services Terms & Conditions
Bicycle Day Storage General Terms & Conditions Annual Bicycle Storage Season Ticket General Terms & Conditions Storage on Account General Terms & Conditions OV-fiets and OV-ebike Product Terms & Conditions Bicycle Locker Season Ticket Terms & Conditions Bicycle & Service Terms & Conditions Parking using the NS app: Terms & Conditions Parking using the NS app: Important information and right of withdrawal
Terms and conditions of door-to-door services from other parties
Miscellaneous Terms & Conditions
Rail Travel with a Bike Terms & Conditions NS Travel Assistance Terms & Conditions Refund for Missed Checkout Terms & Conditions NS App Terms of Use NS Perronwijzer App Terms of Use Deposit terms and conditions & Tikkie Cashback
Forms
Applying for NS Flex for the blind and visually impaired Request luggage removal Annual bicycle locker season ticket refund Right of Withdrawal form template
Information
Brochures
NS rates
Check prices for season Tickets, individual train tickets and supplement tickets. This way, you know exactly what to expect before you travel.
European regulations
Rail passengers' rights and obligations, as laid down in European Regulation no. 2021/782 on rail passengers' rights and obligations.