Frequently asked questions about street parking

How to check whether you can park on the street with your NS-Business Card:

1. Log in to Mijn NS Zakelijk voor kaarthouders and click ‘Mijn NS-Business Card’.
2. Check whether the 'parkeren op straat' service is switched on or off. Good to know: 'on' means you can use the service. You only pay when you actually park.
3. Is parking switched off? Ask your employer to activate this service in Mijn NS Zakelijk voor contactpersonen under ‘Kaarten en kaarthouders beheren’. If you are self-employed, do this yourself.

Do you use NS Go?

You can add on-street parking yourself.

You can park in almost all municipalities in the Netherlands using the NS app. The app detects where you and your vehicle are and shows the different parking zones on the map.

All you need to do is tap the parking zone where you parked your vehicle or enter the zone number in the search bar. Then follow the steps in the app.

If your parking zone is not listed, you cannot park using the NS app. Please pay at the parking meter.

This varies by parking zone. In the app we show the maximum parking time for each zone so you know how long you can park.

Please note: we automatically stop your parking session after 24 hours. If you want to stop it sooner, end the parking session yourself in our app. Start a new session after 24 hours if you want to stay longer. This helps you to avoid a fine.

No, you cannot reserve a parking space. Park your car on an available space first and then start the parking session.

To add or change your vehicle registration, follow these steps:

1. Open the map in the app and choose a parking zone
2. Tap 'Kenteken toevoegen'. To change an existing registration, choose 'Wissel kenteken'.
3. Add or change your registration.
4. Tap 'Continue'

Our privacy terms apply to everything we do. Read our terms at ns.nl/privacy.

No, at the moment you can only park on the street. In time you will also be able to use your NS-Business Card in parking garages.

Open the NS app. Go to the map or tap the parking notification at the bottom of your screen. You can then stop the parking immediately and drive away.

We recognise the zone you are parked in and the hours when paid parking applies there. You only pay for those hours.

That is unfortunate, but it can happen. Stop the parking in the NS app. After 24 hours we will stop your parking session automatically.

These parking costs are added to your monthly invoice. If you have NS Flex and the costs are over € 25, we deduct them directly from your account.

Would you like a (full or partial) refund of your parking costs?

Then contact the municipality where your car was parked, or the parking operator.

All parking charges under € 25 are debited from your account monthly, together with the costs of your NS Flex season ticket. If you need to pay more than € 25, we debit the amount immediately.

Are you travelling with an NS-Business Card?

We add the parking charges to your monthly invoice.

View the parking charges, duration and location in your travel history in Mijn NS.

Open travel history in Mijn NS

We receive the parking charges incurred from the parking operator.

Do you not recognise the charges on your invoice?

Contact that parking operator. If you parked on the street this is usually the municipality.

Submit an appeal to the municipality where your vehicle was parked within six weeks of receiving the fine. Many municipalities allow you to appeal via their website.

Reopen our app and check whether the parking zone appears.

Still not seeing the parking zone?

Parking with the NS app is not available at the location where you are parked. Pay at the parking meter yourself to avoid a fine.

Submit an appeal to the municipality where your vehicle was parked within six weeks of receiving the fine. Many municipalities let you submit an appeal through their website.