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Correction fee and boarding fee

If you forget to check in or out, you’ll be charged a standard amount for your journey. We call this a correction or boarding fee. Find out how much these fees are and how it works.

What are correction and boarding fees?

If you want to know exactly what correction and boarding fees are, we explain them below.

Correction fee

You pay a correction fee when we cannot determine your departure or arrival station. Without your full journey, we do not know the fare for your journey, so you pay a standard amount.

This amount might be higher than the fare you would have paid if you had checked in and out correctly. If you have paid too much, you can request a refund.

Occasionally, you may receive a fine for travelling without a valid ticket. If you travelled with an NS Flex season ticket, this fine is also called a correction fee. You pay it through your invoice.

Learn more about fines

Boarding fee

If you travel on balance with an OV-chipkaart, you pay a fixed boarding fee at the start of each journey by train. Upon checking out, the boarding fee is refunded minus the fare for that journey. Failing to check out means you pay the full boarding fee.

This amount might be higher than the actual fare for your trip. If you have paid too much, you can request a refund.

These are the standard amounts

The type of ticket you travel with determines the standard amount applied. See below what the amounts are for each ticket type.

Travel with OV-chipkaart

  • Travel without discount or season ticket: € 20
  • Student Travel Product: € 10

NS Flex season ticket

  • Season ticket with 40% discount: € 12
  • NS Flex Traject Vrij: € 12
  • NS Flex Weekend Vrij, Dal Vrij or Altijd Vrij – during free travel periods: € 0

Balance-based season ticket

  • Balance-based season ticket: € 10
  • Weekend Vrij and Dal Vrij: € 10

Travel with OV-pas

  • Missed check-in:
    • 2nd class - € 20
    • 1st class - weekdays: € 36
    • 1st class - weekend and national holidays: € 28
  • Missed check-out
    • 2nd class: € 33.30
    • 1st class - weekdays: € 59.94
    • 1st class - weekend: € 46.62

Travel with debit card

  • Missed check-in: € 20
  • Missed check-out: € 33.30

Do you have a season ticket from another carrier with which you travel on account? You will find the correction fee for your journey with us on the invoice from that carrier.

Have you forgotten to check in?

In that case, we register the check out at your arrival station with a pole as a check in. You will then be charged the amount for a missed check-out.