Frequently asked questions about Co-travel discount

Only with NS Flex Basis, NS Flex Weekend Voordeel or NS Flex Weekend Vrij can you receive a Co-travel discount. You have an NS Flex season ticket if you pay for your travels afterwards.

An NS account is always linked to one customer number. You will receive a message if the NS account you are logged in to does not match your customer number. Maybe you are in our system multiple times, under different customer numbers?

Contact NS Customer Service. We are happy to help you.

No, you can't. Ask another NS season ticket holder or student with Student travel product to share a co-travel code with you.

No, you can give away unlimited co-travel codes. Also, as a fellow traveller, you can travel with Co-travel discount as often as you want.

Yes. But, you can only take a maximum of 3 fellow travellers with you.

Follow the link in the message you received from an NS season ticker holder or student with Student travel product. Use the co-travel code and choose 'I want a train ticket' to order a ticket in our webshop.

Then choose:

• The route
• Single or day return
• Travel date
• How many tickets you want
• Class

Train tickets are personal. That is why you fill in the names of the traveler(s) below. Finally you pay with iDEAL or credit card. After payment you can download the tickets in the NS app or print them.

Only with NS Flex Basis, NS Flex Weekend Voordeel or NS Flex Weekend Vrij can you receive a Co-travel discount. You have an NS Flex season ticket if you pay for your travels afterwards.

Since 22 April 2024, you will only be able to receive a Co-travel discount by means of a co-travel code from a season ticket holder or a student with a Student travel product. You can arrange the discount at ns.nl or through the NS app.

If you prefer not to purchase your ticket online,  you will still be able to arrange a Co-travel discount at an NS Service Desk. Simply go to the Service Desk with the NS season ticket holder.

Make sure to bring the following:

• Proof of identification
• Your OV-chipkaart if you have an NS season ticket

Please note: if you as a recipient have an NS Flex season ticket, you cannot go to the NS Service Desk. Instead, you will have to arrange your Co-travel discount through Mijn NS on our website.

Are you travelling with a train ticket? Then you are not allowed on the train during rush hours; your ticket is not valid. Leave the train or buy a valid ticket in the NS app or on ns.nl.

Do you check in during off-peak hours with a NS Flex Basic, NS Flex Weekend Voordeel or NS Flex Weekend Vrij season ticket? Then you can stay on the train when the rush hour starts. The moment you check in is what counts.

You can use the Co-travel discount for travel in the Netherlands only.

Co-travel discount:

• Intercity direct (ICD supplement)
• Domestic part of the ICE service (ICE supplement), Eurocity Direct, EuroCity and ICE to Berlin
• Foreign routes passing stations with OV-chipkaart posts (e.g. Aachen, Weener and Bentheim)

No co-travel discount:

• Foreign part of the route
• International train services that require reservations (e.g. Nightjet and Eurostar)

You only have to stop Co-travel discount yourself if you continue travelling alone on the same day with your NS Flex season ticket.

Train ticket (Samenreisticket Dal):

The discount applies as long as the train ticket is valid. And you travel together with the season ticket holder in the same train compartment.

NS Flex Basis, NS Flex Weekend Voordeel or NS Flex Weekend Vrij season ticket:

The discount stops automatically at 4am the next day.

Travelling alone again?

Are you travelling alone with a train ticket? Then buy a ticket for the route on which you are no longer travelling together. Follow the steps below if you have Co-travel discount linked to your NS Flex season ticket:

1. Check out at a carrier gate or pole.
2. Stop Co-travel discount in Mijn NS.
3. Check in again with your OV-chipkaart. You travel at full fare.