Personalised updates for a stress-free journey
Whether you travel every day or take the train occasionally, we’ll keep you personally informed about your journeys. With the right communication preferences you will receive messages that match your journey at the right time. This is useful during engineering work, disruptions or if you ever forget to check out. That helps your journey run more smoothly so you can travel with peace of mind.
Why choose personalised communication?
- Smart travel advice: You will receive automatic messages about engineering work or disruptions on your route, including a suitable travel suggestion. That keeps you prepared.
- No worries if you miss check in or check out: If you ever forget to check in or check out, there is no problem. We will correct it automatically for you. That prevents unnecessary costs.
What information do you share?
To tailor your messages, we need some details about your journeys. We understand that sharing personal information is a big step, so we only ask for what is strictly necessary to improve your journeys. Your data is processed securely and carefully and will never be shared with third parties without your permission.
The information we use for personalised communication is:
- The exact days and times you travel
- The routes you travel
- The product you travel with
How do you turn on personalised communication?
You can easily activate personalised communication in Mijn NS:
- Log in to Mijn NS.
- Link your OV-chipkaart to your Mijn NS account (skip this step if you have already done so).
- Choose Personal details and preferences from the menu.
- Scroll to the bottom until you see the heading Communication preferences.
- Click View communication preferences.
- Under the heading Personal messages switch on the toggle for Personalised.