Day out

At NS Dagje Uit (formerly Spoordeelwinkel) you can pay quickly and easily with iDEAL or by credit card.

If something goes wrong during payment, please contact our Customer Service. They will be happy to help.

Do you have a complaint, question or comment about an outing? Please contact our Customer Service. They will be happy to help.

No. The outings and packages from NS Dagje Uit are intended for consumers. That is why we do not provide invoices with a VAT breakdown.

When ordering you enter your details. You will then receive an email with a link to your train tickets, entry tickets and any bus ticket.

An e-ticket is a travel or entry pass bought on the website. If you order through NS Dagje Uit (formerly Spoordeelwinkel), you will receive an email with a link to your tickets. Bring printed copies of these to your outing.

How to book an outing at NS Dagje Uit (formerly Spoordeelwinkel):

• Choose an outing.
• Click the yellow button to book the outing.
• Select the number of tickets and the date you want to visit, then continue.
• Enter your payment details, read the terms and click ‘Continue’ to agree.
• Check your order and payment details.
• Pay with iDEAL. If you have a discount code, enter it at this step.
• If payment succeeds, you will receive a confirmation email within half an hour. The email contains a link to your tickets. Some partners require a reservation, so check the product page first.
• Bring printed copies of your e-tickets to the outing.

Within half an hour of placing your order you will receive a confirmation email with a link to your tickets. You can either print the e-tickets straight away or load them into the NS app.

If payment succeeded you should receive a confirmation in your inbox within half an hour. Have you received nothing after an hour? Check your spam folder. If you still cannot find it, contact our Customer Service.

If you made a mistake while ordering, please contact our Customer Service. They will be happy to help.

No. Offers are only available online through NS Dagje Uit (formerly Spoordeelwinkel).

No. We keep prices as low as possible and offer the best deals to everyone, so there are no special discounts for NS season ticket holders.

• A valid email address.
• Adobe Reader (min. version 3.0). Install Adobe Reader for free if you do not have it.
• A printer.
• If you want to load the train tickets into the NS app, make sure your device is working correctly and sufficiently charged.
• Online banking with iDEAL.

See the Algemene Voorwaarden NS Dagje Uit (formerly Spoordeelwinkel).

No, unfortunately you cannot change your order.

No. Once you have booked a day out you cannot cancel it, even if you are unexpectedly unable to go. We do not give a refund.

Yes, you can cancel this package. For cancellation NS charges NS cancellation costs. If you cancel the booking before the arrival date, you will receive a refund of € 17,50 per booking.

Once booked, packages are personal and cannot be changed. You may transfer the package and the train tickets to another person who meets the package conditions, provided you inform NS no later than seven days before the departure date. If there are costs associated with this transfer, you must reimburse NS. You can also cancel the package by paying cancellation costs. The train tickets are tied to the date of the overnight stay and cannot be changed.

You can change your email address in Mijn NS. If you do not have Mijn NS, change the address you use for the newsletter in two steps. First unsubscribe the old email address from the newsletter. Then subscribe again using the new email address.

There is a link at the bottom of the newsletter to unsubscribe. Tick the box to stop receiving newsletters from NS. You will then no longer receive newsletters.

Yes, the ticket is personal. If you want to buy tickets for someone else, enter that person’s details while ordering. The tickets cannot be changed or cancelled after purchase.

No, that is not possible. You can load your ticket in the NS app on your phone.

Install the NS app on your phone from the App Store or Google Play Store and load the ticket into the app. See the step-by-step guide for detailed instructions.

Open your ticket in the NS app and hold your screen against the scanner at the gate.

Within half an hour of your order you will receive a confirmation email. This email contains a link to the tickets. Bring the printed tickets with you on the day of your visit.

This depends on the day out. Usually you can use the tickets up to one month after purchase. The terms and conditions of the day out state exactly how long the offer is valid.

No, we only send the travel and entrance tickets by email. You can, however, load the train tickets onto your mobile phone via the NS app. You must print the tickets for the day out. Note: train tickets combined with (shuttle) bus, tram and/or metro cannot be loaded into the NS app.

Yes, both colour and black and white are fine. Your ticket shows the barcode in the left-hand corner. Make sure that code is clearly printed.

With a Day return you travel from a departure station to an arrival station and back on the same day. You therefore travel the same route there and back. A Day return is valid from 00:00 until 04:00 the next morning. You do not need an OV-chipkaart for a Day return.

If you return on a different day, or return to a different destination, choose two single tickets.

You can travel during off-peak hours every day:

• Monday to Friday before 06:30, between 09:00 and 16:00, and after 18:30
• Weekend: all day
• Public holidays: all day

An off-peak e-ticket is valid only within those times. For example, you cannot start a journey on Monday at 15:55 and remain on the train into the peak period.

Always check the specific product conditions. You will find them with the outing and on your e-ticket.

For your outing you buy a ticket for 1st or 2nd class. This ticket allows you to travel with all rail operators in the Netherlands.

If you travel on the Intercity Direct between Rotterdam and Schiphol, or on the ICE International, remember to buy a supplement. Tickets cannot be used on Thalys or Nightjet.

No. You may not take a different route with a Day return.

Yes. You may get off at intermediate stations, but the departure station and arrival station are fixed.

Yes. You can also load tickets into the NS app, but tickets for the outing must be printed. Remember to bring your required proof of identity.

The ticket is valid for one person only.

Sometimes you can claim a refund for delays. Read here when you can get a refund and how to submit a claim. This applies only to the ticket, not to an NS Dagje Uit outing (formerly Spoordeelwinkel).

1. Click on Hotels and then on ‘Nachtje weg’
2. Under ‘Nachtje weg’ click on a hotel or city of your choice. Go to ‘Bekijk deal’ and then click 'Boek deal'.
3. Choose your travel party and enter the number of people travelling with you. Then click 'Ga naar datum'.
4. Choose the number of nights you want to stay and select the date of your visit in the calendar.
5. Then choose the room and enter the personal details.
6. Agree to the terms and click ‘Betalen en boeken’. If you have a discount code or gift card, enter it during this step.
7. Pay with iDEAL.
8. If your payment is successful, you will receive two confirmation emails. One confirmation email from NS containing your train tickets and one confirmation email from Bookit confirming your hotel reservation.
9. Follow the instructions in the confirmation email from Bookit.

No, this is not possible. You can only book a two-person room.

Each overnight stay, or a two-night stay, is booked for two people. You can book for up to 10 people.

Once booked, packages are personal and cannot be changed. You can transfer the package and the train tickets to another person who meets the package conditions, provided you notify NS at least seven days before the departure date. If there are costs associated with this transfer, you must reimburse these to NS. You can also cancel the package by paying cancellation fees. The train tickets are linked to the date of the overnight stay and cannot be changed.

Yes, you can cancel this package. NS charges cancellation fees. If you cancel the booking before the arrival date, you will receive € 17,50 back per booking.

Most hotels allow children up to three years old to stay free of charge. This can vary by hotel. Always check with the hotel beforehand.

No, you can only book a hotel stay if you are 18 or older.

If you are under 23, you may only stay at an easyHotel when accompanied by a parent or guardian. If you are under 23 and the person you are staying with is over 23 but is not your parent or guardian, you cannot stay at the easyHotel. This condition applies to all easyHotels.

You pay a tourist tax for each overnight stay. Each city charges a different amount. See NS Dagje Uit (formerly Spoordeelwinkel) on the page for the hotel you booked for the exact amounts.