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Forgot your card

Have you paid too much for your journey because you forgot your OV-chipkaart or NS-Business Card? You can request a refund for the extra fare for your journey.

Refunds for an OV-chipkaartRequesting a refund for an NS-Business Card

When can you request a refund?

Have you forgotten your OV-chipkaart, OV-pas or NS-Business Card? Read, for each card type, how to claim the cost of another ticket from us and what the conditions are.

OV-chipkaart

Did you not travel with the discount because you forgot your OV-chipkaart? Request a refund from us for the extra fare for your journey. This also applies if you forgot your Student Travel Product.

You can request a refund up to one month after the travel date and a maximum of three times per calendar year. If you have a Student Travel Product this can be done a maximum of once a year.

Refunds for an OV-chipkaart

Student Travel Product ('studenten-ov')

Did you miss out on the discount because you forgot your 'student ov'? Request a refund from us for the extra costs of your journey. This also applies if you forgot your Student Travel Product.

You can request a refund up to one month after the travel date and no more than once a year.

Refunds for an OV-chipkaart

NS-Business Card

Did you not travel with the discount because you forgot your NS-Business Card? You can request a refund for all costs covered by your season ticket.

You can do this up to 90 days after the travel date and a maximum of three times per calendar year.

Requesting a refund for an NS-Business Card

You have requested a refund. What happens next?

You will receive a confirmation email within a few minutes. Within four weeks we will email you to confirm whether you will receive a refund and, if so, how much. We will transfer this amount to the bank account you provided.