OV-chipkaart
Did you not travel with the discount because you forgot your OV-chipkaart? Request a refund from us for the extra fare for your journey. This also applies if you forgot your Student Travel Product.
You can request a refund up to one month after the travel date and a maximum of three times per calendar year. If you have a Student Travel Product this can be done a maximum of once a year.
NS-Business Card
Did you not travel with the discount because you forgot your NS-Business Card? You can request a refund for all costs covered by your season ticket.
You can do this up to 90 days after the travel date and a maximum of three times per calendar year.
You have requested a refund — what happens next?
You will receive a confirmation email within a few minutes. Within four weeks we will email you to confirm whether you will receive a refund and, if so, how much. We will transfer this amount to the bank account you provided.