Personal OV-chipkaart
Block your OV-chipkaart and request a new one
The first thing to do is block your OV-chipkaart at ov-chipkaart.nl. This prevents anyone else from travelling using your card at your expense.
You can also request a new card there straight away. You should receive it within a week. We will automatically transfer your season ticket to the new card.
Do you travel on balance?
If you travel on balance, Translink will block the balance on your card within 24 hours. This prevents anyone else using the card to travel.
You will receive this balance back into your bank account once your new OV-chipkaart arrives. It can take up to 15 days for the money to appear in your account.
Keep travelling in the meantime
If you need to keep travelling while you wait for your new OV-chipkaart, use another ticket and claim the fare for your journey afterwards.
Apply for a temporary ticket
Another way to keep travelling is to apply for a temporary ticket. You can do this up to three times a calendar year. There are two ways to apply:
- Visit one of our service desks at the station.
- Contact our Customer Service.
Coupon code
You will receive a coupon code to buy an e-ticket. Your season ticket’s conditions also apply to that e-ticket. You therefore only pay the fare for your journey as you normally would.
Do you have a Student Travel Product?
Requesting a temporary Student Travel Product works slightly differently. You can easily apply online yourself. Using DigiD is best, but you can apply without DigiD as well. This usually takes about an hour to arrange.
Apply for a temporary Student Travel Product using DigiD Apply for a temporary Student Travel Product without DigiD
NS-Business Card
Block your NS-Business Card and request a replacement
Open Mijn NS Zakelijk and go to Mijn NS-Business Card. Request a replacement NS-Business Card there. We will block your old card immediately.
You will receive your new NS-Business Card by post within 10 days. If you still have your old card, cut it in half and throw it away.
Can you not request a replacement yourself? Ask your employer to do this for you.
Keep travelling in the meantime
Has your card been lost or stolen and are you waiting for a replacement? You can keep travelling in the meantime. Pay for your journey yourself first. You can then claim back the fare for your journeys that are covered by your season ticket.
You can do this up to 90 days after your journey. You can do this up to 3 times per calendar year.
Anonymous OV-chipkaart
Did you have an anonymous OV-chipkaart? We do not have any of your details and cannot block or replace the card, or refund your balance.
We no longer sell anonymous OV-chipkaarten. Switch to travelling with your payment card or buy an OV-pas.