Lift information
Lifts at stations sometimes break down or need maintenance. We understand it is frustrating to be faced with unexpected problems. That is why you can see in the NS app when a lift is unavailable. If a lift is not working, we will work with you to find a suitable solution.
How to find lift information in the NS app
Step 1
Plan your journey in the NS Reisplanner and go to ‘Travel options’.
Step 2
In the Travel options screen, set the ‘show lift information’ toggle to green. Then close the screen using the blue button at the top.
Step 3
Plan your journey. If a lift is out of service at the departure, transfer or arrival station, you will see this in the overview.
Step 4
Tap the journey you want to see which lift is out of service.
What should I do if the lift is not working?
If the lift is not working and you need it to complete your journey, please call NS Customer Service on 030 235 7822. We will find a suitable solution together.
How does NS get lift information?
Lifts at stations are owned by ProRail. Each lift has sensors that check every five minutes whether it is working. We process this information so you can always see if a lift is available. You can view this up-to-date information on NS.nl and in the NS app. This helps you to travel with more confidence.