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Renewing your NS-Business Card
You get a new NS-Business Card every 5 years. When your card expires, we can usually replace it automatically. It is important that you check your address in Mijn NS Zakelijk and in some cases you will have to upload a new passport photo.
Discover the NS-Business CardOther question?
Check your address
We will send your new NS-Business Card to your home address or your company’s contact person. Please check whether the address in your Mijn NS Zakelijk account is still correct. If you are unsure whether your card will be sent to your home or work, please check with your company’s contact person.
New passport photo
If you have a Trein Vrij or Traject Vrij season ticket, there will be a passport photo on your NS-Business Card. If you have given us permission to store your passport photo, you don’t have to do a thing. If you did not give us permission, please send us a new passport photo.
What applies to you?
I’m my companies NS contact person or the administrator of multiple NS-Business Cards.
The NS-Business Card has a lifespan of 5 years. What does this mean for you as a contact or administrator? You can see which company cards are about to expire in Mijn NS Zakelijk. In many cases, we’ll be able to replace the cards automatically, so you won’t have to do a thing.
Correct address information
To inform your employees and send them their new NS-Business Cards, it is important that the addresses in Mijn NS Zakelijk are correct, particularly if we are required by the contract to send the new cards to your employees at home.
Passport photo
Employees with a Trein Vrij or Traject Vrij subscription will have an NS-Business Card with a passport photo. If these employees give us permission to store their passport photos, nothing needs to be done. If they did not give permission, please ask your employees to send us a new passport photo. To find out which employees did not give permission, go to Mijn NS Zakelijk. Please note that we cannot renew your card without a valid passport photo, so you will not be able to travel with your NS-Business Card.
Three closed-ended NS-Business Cards
1. Personal NS-Business Card without a passport photo
Check your employee’s e-mail address and address details in Mijn NS Zakelijk. If everything is correct, you do not have to do anything else.
4 weeks before your NS-Business Card is set to expire, we’ll send an e-mail to the address we have on file for your employee.
They will then receive their new NS-Business Card approximately 3.5 weeks before the expiry date of their current card at home or at work, depending on the type of contract your company has with NS.
The old card will remain valid until the expiry date.
2. Personal NS-Business Card with a passport photo
Check your employee’s e-mail address and address details in Mijn NS Zakelijk. If everything is correct, you do not have to do anything else, unless the card is to be sent to the company.
If an employee has not given us permission to store their passport photo or if the photo is no longer valid, we will request that they send us a new passport photo 8 weeks before the expiry date of the NS-Business Card. If your employee does not respond in time, you will receive a reminder e-mail 3 weeks before the expiry date of the card. Please note: without a valid passport photo, we cannot renew the card, so your employee will not be able to travel with the NS-Business Card!
If we do have a valid passport photo, we’ll send an e-mail to the address we have on file for your employee 4 weeks before the expiry date.
They will then receive their new NS-Business Card approximately 3.5 weeks before the expiry date of their current card at home or at work, depending on the type of contract your company has with NS. The old card will remain valid until the expiry date.
3. Department or company card
Your company has 1 or more department or company cards that are set to expire soon. Go to Mijn NS Zakelijk to check which card numbers have to be replaced.
We’ll send you an e-mail announcing the renewal of one or more department or company cards 4 weeks before the expiry date.
We’ll send the new NS-Business Cards to your company/department 3.5 weeks before the expiry date. The delivery location depends on what type of contract your company has with NS. For more information, go to Mijn NS Zakelijk. The old card will remain valid until the expiry date.
Questions?
Check out our frequently asked questions. If you can’t find your question, please contact Customer Service. You can reach us day and night by calling +31 (0)30 - 300 11 11.
I’m an employee and I have an NS-Business Card (cardholder)
The NS-Business Card has a lifespan of 5 years. What does this mean for you?
Correct address information
We will send your new NS-Business Card to your home address or your company’s contact person. Please check whether the address in your Mijn NS Zakelijk account is still correct. If you are unsure whether your card will be sent to your home or work, please check with your company’s contact person.
Passport photo
If you have a Trein Vrij or Traject Vrij season ticket, there will be a passport photo on your NS-Business Card. If you have given us permission to store your passport photo, you don’t have to do a thing. If you did not give us permission, please upload a new passport photo. Please note that we cannot renew your card without a valid passport photo, so you will not be able to travel with your NS-Business Card.
NS-Business Card without a passport photo
If there is no passport photo on your NS-Business Card, here’s what to do when your card has to be renewed.
Check your e-mail address and address details in Mijn NS Zakelijk.
4 weeks before your NS-Business Card is set to expire, we’ll send an e-mail to the address we have on file.
You’ll receive your new NS-Business Card approximately 3.5 weeks before the expiry date of your current card. Your contact person will tell you whether the card will be sent to your home address or to the department, because it depends on the type of contract your employer has with us.
NS-Business Card with a passport photo
If there is a passport photo on your NS-Business Card, here’s what to do when your card has to be renewed. 
Check your e-mail address and address details in Mijn NS Zakelijk.
If you have not given us permission to store your passport photo or if the photo is no longer valid, we will request that you send us a new passport photo 8 weeks before the expiry date of your NS-Business Card. Please note that we cannot renew your card without a valid passport photo, so you won’t be able to travel with your NS-Business Card!
If we do have a valid passport photo, we’ll send an e-mail to the address we have on file 4 weeks before the expiry date.
You’ll receive your new NS-Business Card approximately 3.5 weeks before the expiry date of your current card. Your contact person will tell you whether the card will be sent to your home address or to the department, because it depends on the type of contract your employer has with us.
Questions?
Check out our frequently asked questions. If you can’t find your question, please contact Customer Service. You can reach us day and night by calling +31 (0)30 - 300 11 11.
I’m an entrepeneur and I have an NS-Business Card
The NS-Business Card has a lifespan of 5 years. What does this mean for you?
Correct address information
We will send your new NS-Business Card to your home address or your company’s contact person. Please check whether the address in your Mijn NS Zakelijk account is still correct. If you are unsure whether your card will be sent to your home or work, please check with your company’s contact person.
Passport photo
If you have a Trein Vrij or Traject Vrij season ticket, there will be a passport photo on your NS-Business Card. If you have given us permission to store your passport photo, you don’t have to do a thing. If you did not give us permission, please upload a new passport photo. Please note that we cannot renew your card without a valid passport photo, so you will not be able to travel with your NS-Business Card.
NS-Business Card without a passport photo
If there is no passport photo on your NS-Business Card, here’s what to do when your card has to be renewed.
Check your e-mail address and address details in Mijn NS Zakelijk.
4 weeks before your NS-Business Card is set to expire, we’ll send an e-mail to the address we have on file.
You’ll receive your new NS-Business Card approximately 3.5 weeks before the expiry date of your current card. Your contact person will tell you whether the card will be sent to your home address or to the department, because it depends on the type of contract your employer has with us.
NS-Business Card with a passport photo
If there is a passport photo on your NS-Business Card, here’s what to do when your card has to be renewed. 
Check your e-mail address and address details in Mijn NS Zakelijk.
If you have not given us permission to store your passport photo or if the photo is no longer valid, we will request that you send us a new passport photo 8 weeks before the expiry date of your NS-Business Card. Please note that we cannot renew your card without a valid passport photo, so you won’t be able to travel with your NS-Business Card!
If we do have a valid passport photo, we’ll send an e-mail to the address we have on file 4 weeks before the expiry date.
You’ll receive your new NS-Business Card approximately 3.5 weeks before the expiry date of your current card. Your contact person will tell you whether the card will be sent to your home address or to the department, because it depends on the type of contract your employer has with us.
Questions?
Check out our frequently asked questions. If you can’t find your question, please contact Customer Service. You can reach us day and night by calling +31 (0)30 - 300 11 11.