Service and contact
Help by topic
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Refunds
Forgot to check-in or check-out, Requesting an OV-verklaring
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Season tickets and products
Making changes to season tickets, Keuzedagen, Co-travel discount
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Your card
OV-chipkaart, NS-Business Card, Debit card
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Payment
Invoice, Paying and appealing fines
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Door-to-door services
OV-fiets, Dott-fiets, Check-scooter, Bicycle storage, Parking
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Lost and found items
Have you lost something, forgotten something, or found something?
Contact
Telephone
During the winter timetable, you can visit ns.nl/compensation for information about the validity of your travel ticket and any compensation you may be entitled to.
The NS Customer Service is very busy; please be aware that they cannot provide alternative transportation.