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OV-ebike

Rent an OV-ebike with your NS Flex season ticket or the free OV-fiets season ticket so you can continue your journey easily from certain stations.

Benefits

  • Available in Driebergen-Zeist, Arnhem Centraal, Groningen and Maastricht

  • Rent immediately and pay afterwards with your OV-chipkaart

  • No hidden costs

  • View active rentals in the NS app

How does it work?

Do you have a personal OV-chipkaart with the free OV-fiets season ticket or an NS Flex season ticket? You can start straight away. No activation is needed. Check in the NS app beforehand how many electric OV-fietsen are available.

  1. Go to a station with OV-ebikes: Driebergen-Zeist, Arnhem Centraal, Groningen or Maastricht.
  2. Take an OV-ebike and check that the ring lock is closed.
  3. Open the lock with your OV-chipkaart or NS-Business Card.
  4. Adjust the saddle to the correct height.
  5. Press the on/off button on the stem for three seconds and you are ready to go.

Returning your bike

Always return the OV-ebike to the same location. Close the ring lock when you return the bike and check carefully that it is locked. Only then will the rental stop.

How the bike lock works

Check in the NS app whether your rental has stopped

Link your OV-chipkaart to Mijn NS in the app to get immediate insight into your OV-fiets rides, costs and any damage. You will also receive notifications if you are still renting a bike.

Not receiving notifications? Check your settings to make sure notifications for OV-fiets rentals are enabled and that your phone allows notifications.

In Mijn NS you can also see all your completed rides and costs. You will receive a monthly overview.

Take out an OV-fiets season ticket

Do you not yet have an NS Flex season ticket or an OV-fiets season ticket on your OV-chipkaart? Take one out first so you can rent an OV-fiets. Did you know you can rent two bikes with one season ticket?

Frequently asked questions

My OV-ebike has been lost or stolen.

Contact our Customer Service immediately to stop your rental. This will prevent a large fine

Then email us at info@ov-fiets.nl with the subject 'OV-ebikegestolen'. Include in your email:

  • the OV-fiets number. You can find this in Mijn NS under Journey details. If you do not use Mijn NS, include your OV-chipkaart number.
  • the rental location
  • the date and time when the bike was stolen.

Tip: link your OV-chipkaart to Mijn NS so you always have an overview of your bike rides.

My OV-ebike is broken.

Report the damage at the rental location or email Customer Service at info@ov-fiets.nl with the subject 'OV-ebike kapot'. Always include the bike number, which is on the mudguard.

How do I open the lock?

Start the rental at the rental location

The rental starts as soon as you open the lock at the rental location.

  1. Always check beforehand whether the bike's ring lock is closed (lever down). This stops you taking a bike that someone else still has rented.
  2. Hold your OV-chipkaart against the lock. The lock will open and the rental starts.

Opening the lock while you're out

Your bike's lock opens only with your own OV-chipkaart.

  1. Hold your OV-chipkaart against the lock. It only opens with your card.
  2. Press and hold the button, then release the chain.
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