Frequently asked questions about bicycle storage
Have questions about storing your bike, safety in the bicycle storage or a fault? Find everything you need to know.
I feel unsafe
I feel unsafe
Do you feel unsafe in the bicycle storage? You will find a control room button at the access gates that lets you contact our control room directly.
If you need immediate help from the police or ambulance, always call 112 straight away.
This helps us to assist you quickly and ensure you feel safe when parking and collecting your bike.
My bicycle has been stolen or damaged
My bicycle has been stolen or damaged
Has your bicycle been stolen from an NS bicycle storage? That is awful! Read what you can do for each type of storage.
Staffed bicycle storage
Has your bicycle been stolen or damaged in a staffed bicycle storage? Report it as soon as possible to the manager of the bicycle storage.
Self-service bicycle storage
Has your bicycle been stolen in a self-service bicycle storage? Report it to the control room using the control room button. You can also contact our Customer Service.
Report misuse of the bicycle storage
Report misuse of the bicycle storage
Do you notice misuse or other unwanted activity in the bicycle storage? Let us know. You can report this to our Customer Service.
The gates are not working
The gates are not working
Are you having trouble opening or closing the access gates? Press the control room button at the gate.
Our staff are ready to help resolve the disruption as quickly as possible.
The bicycle storage is dirty
The bicycle storage is dirty
Do you think the bicycle storage is not clean or tidy? We're sorry to hear that. We want you to feel comfortable when parking your bike. Report this through our Customer Service.
Payment not working
Payment not working
Are you having trouble paying in the bicycle storage? Press the control room button at the access gate and you will be helped immediately.
Cancel bicycle storage subscription
Cancel bicycle storage subscription
Cancel supervised bicycle storage subscription
Do you have an annual season ticket for a supervised bicycle storage with on-site service staff? Please post your subscription sticker to cancel your subscription. Include your name, address, telephone number and OV-chipkaart number.
Send your cancellation to:
NS Fiets BV
Cancellations department
PO Box 2572
3500 GN Utrecht.
After we have received your cancellation, we will send you a confirmation email. We send this email to the address linked to your bicycle storage subscription.
If you cancel your subscription, you will often receive a refund. We will transfer this amount to you automatically.
Cancel self-service bicycle storage subscription
Do you have an annual season ticket for a self-service bicycle storage? Please contact our Customer Service to cancel your subscription.