How to request a refund with OVpay
- Go to your Journey details on OVpay.nl
- Find your journey using your NLOV reference number and the amount charged.
- Check whether a check in or check out is missing for your journey.
Is a check in or check out missing?
Enter the same station as both departure station and arrival station. This will set the fare for your journey to € 0 and you will receive a refund of the amount you overpaid.
Do you see a complete journey listed?
Is your journey one where the starting and ending stations are different, but did you also pay for that journey in a different way? If so, please contact OVpay Customer Service.
If you check in and check out more than 60 minutes later at the same station, we assume you have travelled in the meantime. Therefore, you will then pay a correction or boarding fee.
Prevent accidentally checking in with your debit card
Want to avoid accidentally checking in with your debit card next time? Read below to see what you can do:
- Only present one card at a time. Take the card you want to check in with out of your wallet.
- Have an e-ticket? Load it into the NS app and scan it from there.
Are you travelling with your debit card but were charged too much? Make sure you always check in with the same type of card.
If you check in with your physical payment card, check out with that same card.