Cancelling a season ticket
You can cancel your season ticket after the first month. Are you temporarily not traveling and do you not want subscription costs? You can also change your season ticket to NS Flex Basis (€ 0 per month).
When can I cancel my season ticket?
You cannot cancel your season ticket within the first month. You can cancel again one month after your subscription begins, at any time. For example, if your subscription started on 17 May, you can cancel starting 17 June.
Paying for your season ticket
The payment deadline for your season ticket depends on the time of cancellation:
- Cancelling before 12 noon: you pay until the day you cancel. For example: You cancel before 12 noon on 17 June: you will no longer pay for your season ticket on 17 June (but until 16 June inclusive)
- Cancelling after 12 noon: you pay until the day you cancel inclusive. For example: You cancel after 12 noon on 17 June. You will no longer pay for your season ticket on 18 June (but until 17 June inclusive).
Your subscription is always immediately not valid anymore. You will receive a refund for the remainder of the subscription period you have already paid, via invoice.
How do I cancel my season ticket?
You can't cancel your season ticket within the first month. However, you can cancel it again one month after your season ticket begins. For example: if your subscription started on 17 May, you can change it again starting 17 June.
We are sorry to hear that you are cancelling, but we are happy to help you.
This is how you cancel your season ticket:
- Start cancelling and log in with your NS account.
- Choose the season ticket you want to cancel.
- Read what happens after your cancellation and confirm your cancellation.
- You have now cancelled your paid season ticket online.
- Go to the NS ticket machine to remove the season ticket from your card. Your cancellation is then complete.
If you can't or don't want to go to the ticket machine, you will have NS Flex Basis on your card. You won't pay any subscription costs for that.
When can I cancel my season ticket?
You cannot cancel your season ticket within the first month. You can cancel again one month after your subscription begins, at any time. For example, if your subscription started on 17 May, you can cancel starting 17 June.
Paying for your season ticket
The payment deadline for your season ticket depends on the time of cancellation:
- Cancelling before 12 noon: you pay until the day you cancel. For example: You cancel before 12 noon on 17 June: you will no longer pay for your season ticket on 17 June (but until 16 June inclusive)
- Cancelling after 12 noon: you pay until the day you cancel inclusive. For example: You cancel after 12 noon on 17 June. You will no longer pay for your season ticket on 18 June (but until 17 June inclusive).
Your subscription is always immediately not valid anymore. You will receive a refund for the remainder of the subscription period you have already paid, via invoice.
How do I cancel my season ticket?
You can't cancel your season ticket within the first month. However, you can cancel it again one month after your season ticket begins. For example: if your subscription started on 17 May, you can change it again starting 17 June.
We are sorry to hear that you are cancelling, but we are happy to help you.
This is how you cancel your season ticket:
- Start cancelling and log in with your NS account.
- Choose the season ticket you want to cancel.
- Read what happens after your cancellation and confirm your cancellation.
- You have now cancelled your paid season ticket online.
- Go to the NS ticket machine to remove the season ticket from your card. Your cancellation is then complete.
If you can't or don't want to go to the ticket machine, you will have NS Flex Basis on your card. You won't pay any subscription costs for that.
My OV-chipkaart has expired. How can I cancel?
The OV-chipkaart isn't issued by NS, but by Translink, an organization that produces the OV-chipkaart for all public transport services in the Netherlands. Your NS season ticket is ón the card and must always be cancelled separately, even if your OV-chipkaart has been blocked or expired.
See which situation applies to you:
My OV-chipkaart has expired. How can I cancel?
The OV-chipkaart isn't issued by NS, but by Translink, an organization that produces the OV-chipkaart for all public transport services in the Netherlands. Your NS season ticket is ón the card and must always be cancelled separately, even if your OV-chipkaart has been blocked or expired.
See which situation applies to you: