Negative balance
There is not enough balance on your OV-chipkaart. You can no longer check in and you cannot travel using a season ticket either.
Top up your balance to at least € 20 (€ 10 if you have a season ticket) and you can continue your journey.
Missed check-out
You have missed check-out a few times. After twelve instances your card is blocked. You can have this temporary block removed at the NS Tickets & Service shop / OV Service & Tickets shop of the carrier where you last checked in.
Unpaid direct debits
You have an outstanding payment because of failed direct debits for ‘automatic top-up’. On www.ov-chipkaart.nl you can read how to pay the outstanding amount and lift the block.
More questions about blocked OV-chipkaarten? Contact the Customer Service of the OV-chipkaart on 0900–0980 (standard call charges).