Making changes to season tickets
You can make changes to your NS season ticket using Mijn NS or on the telephone via Customer Service. For example, change the class of your NS season ticket, request extra options or order a supplementary season ticket.
Travelling with NS Flex
Make changes to season tickes online using Mijn NS
You can manage and change several aspects of your season ticket safely and easily using your Mijn NS account.
You can carry out the following changes to your season ticket:
- Change the travel class for your current season ticket
- Change the travel class for your Keuzedagen
- Add Keuzedagen to your NS season ticket or cancel your Keuzedagen
- Order supplementary season tickets for your ongoing NS season ticket
- Bank account number, email address and postal address
Making changes to season tickets on the telephone via NS Customer Service
You can also make changes to your season ticket via telephone by calling NS Customer Service at: 030 - 7515155 (anytime, day or night). The changes will always go into effect on the same day of the month that your season ticket began. You must submit the changes no less than 10 working days before the date the change goes into effect.
Confirming and activating your changes
You will receive an email confirming your change along with instructions on how to activate it. Activate your change by taking your OV-chipkaart or NS-Business Card to an NS Ticket Machine or another OV-chipkaart collection point. You can find all the collection points in your area using the address finder. If we do not have your email address then you will receive a letter.
How to activate a change at an NS Ticket Machine or OV-chipkaart collection point
- Hold your OV-chipkaart or NS-Business Card to the card reader by the bottom right of the screen or insert your card into the machine
- Select ‘Ophalen bestellingen’ (download season ticket) and follow the instructions on the screen
- The changes have now been processed on your card
It is also possible to activate multiple changes simultaneously. For example, transferring to a different season ticket or adding/changing an extra option.
Delaying changes until later
If you want your change to take effect at a later date, in 3 months time for example, you can still activate it straight away. The change will be loaded onto your OV-chipkaart or NS-Business Card and processed in your contract, but will only apply from the date that you have specified.
If carrying out changes in Mijn NS does not work
Different contracts have different options that can be changed. Check the 'Mijn Producten' menu in Mijn NS to see which options apply to you. There can be various reasons why you cannot carry out a certain change to your season ticket:
- The change can only be made after the first year of the contract has passed
- Your OV-chipkaart is a replacement
- You are using an OV-chipkaart that is only valid for 3 more days
- The status of your OV-chipkaart in our system is ‘blocked’
- A change to the main season ticket has already been requested, but has not yet been activated at a machine
Always activate your change at a machine first, unless adding or removing your Keuzedagen.