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Making changes to season tickets

You can change your season ticket after the first month. Have you made the change? If so, your new season ticket will take effect within an hour. That’s handy if you want to travel by train on the same day

Change your season ticket

How do I change my season ticket?

You cannot change your season ticket within the first month. Changes are possible one month after your season ticket starts. For example, if your season ticket started on 17 May, you can change it from 17 June onwards.

You change your season ticket through our webshop:

  1. Go to the webshop and select 'Change season ticket' at the top.
  2. Log in with your NS account.
  3. At the top of the page, select the season ticket you want to change in the yellow bar. Use this if you have multiple season tickets.
  4. Click the blue 'Change' button.
  5. Then choose your new season ticket.
  6. Follow the steps and review your details.
  7. Confirm your change to complete the process.

When can I make changes?

  • If you have a season ticket that lets you travel with a discount or unlimited travel, you can make changes one month after it started. For example, if your season ticket started on 17 May, you must wait until 17 June. After that, you can switch season tickets at any time.
  • If you have NS Flex Basis, you can change to another season ticket at any time.

When does my change take effect?

You cannot schedule your change for a later time. Your change will always take effect within an hour.

If you switch from a balance-based season ticket to one where you pay for journeys afterwards (NS Flex), you need to visit an NS Ticket Machine after to update your OV-chipkaart with the new season ticket.

Changing your season ticket and a new OV-chipkaart

Find out what happens when your OV-chipkaart is about to expire. We often send a new one to your home automatically.

If your OV-chipkaart is lost, damaged or stolen, block it immediately and request a replacement. You will receive this at home within a week. See the link above for how to continue travelling meanwhile.

Other questions about making changes to season tickets

How can I add or remove extras for my season ticket?

I want to add extras when I change my season ticket

Do you want to change your season ticket to one with unlimited travel? For example Weekend Vrij, Dal Vrij, Traject Vrij or Altijd Vrij? Then you can add extras to your season ticket.

This is how you choose extras when you change your season ticket:

  1. Go to the webshop and select 'Change season ticket' at the top.
  2. Log in with your NS account.
  3. Select the season ticket you want to change in the yellow bar at the top of the page. For example, if you have multiple season tickets.
  4. Click the blue 'Change' button.
  5. Then select your new season ticket.
  6. On the 'This will be your order' page you can select your extras.
  7. Follow the steps and check your details.
  8. Confirm your change; you have changed with extras.

I only want to add or remove extras from my season ticket

Unfortunately, that is not possible. You can only add or remove extras if you change your entire season ticket.

Here's how:

  1. Go to the webshop and select 'Change season ticket' at the top.
  2. Log in with your NS account.
  3. Select the season ticket you want to change in the yellow bar at the top of the page. For example, if you have multiple season tickets.
  4. Click the blue 'Change' button.
  5. Then select the season ticket you currently have. So you are changing to the same season ticket.
  6. On the 'This will be your order' page, you can select your extras.
  7. Follow the steps and check your details.
  8. Confirm your change; you have changed with or without extras.

How can I change the class of my season ticket?

Do you always travel in 1st or 2nd class and want to change classes? Read how to change classes on the Class change page.

Can I combine my NS Flex subscription with other products?

You often cannot combine your NS Flex season ticket with other products on the same OV-chipkaart. This is because the gates and posts cannot see which product you want to travel with.

I would like Keuzedagen

You can only buy Keuzedagen with a Dal Voordeel on balance season ticket. Do you have a season ticket where you pay for your trips afterwards? Then you have an NS Flex season ticket. Change to Dal Voordeel on balance and choose Keuzedagen as an extra.

I have a Student Travel Product

You cannot put an NS Flex season ticket on the same OV-chipkaart as your Student Travel Product. Request a new card for one of the two products.

I have a bus, tram or metro season ticket

Ask our Customer Service to combine your season ticket with your NS Flex season ticket. Then you can travel with one OV-chipkaart.