Making changes to season tickets
You can find out more about adjusting or changing your season ticket on this page.
Travelling less due to the coronavirus outbreak
Are you travelling less frequently or not at all due to the current circumstances around the coronavirus outbreak? If so, we recommend that you switch your subscription to NS Flex Basic. By doing so, you won't have to pay any season ticket costs, but you can still travel by public transport if necessary (without a discount).
As soon as we can resume operations at full capacity, you can easily switch back from NS Flex Basic to an NS Flex discount season ticket, via Mijn NS. You'll then be able to travel with the discount you've been accustomed to, and you won't run up any unnecessary expenses. You can switch to NS Flex in Mijn NS.
Switching to NS Flex
Do you have a season ticket that requires you to top up your balance in order to be able to travel via public transport? If so, we recommend that you switch your season ticket to NS Flex.
With NS Flex, you can choose which travel discount you want to use on a monthly basis. One of the options is NS Flex Without Season Ticket (Basic). You won't have to pay any season ticket costs, but if necessary, you can use public transport without a discount. This is handy if you don't have to travel for a while.
With NS Flex, you also don't need to top up your balance. Instead, you pay for your travel afterwards via direct debit.
Switching to NS Flex in Mijn NS
You can switch your season ticket to NS Flex in Mijn NS, under the 'My Products' tab heading.
If you don't have an NS account yet, you will need to create one first.
- If you have Keuzedagen (Optional days) or a Voordeelurenabonnement (Off-peak discount season ticket), we do not recommend switching to NS Flex because both of these cannot be combined with an NS Flex season ticket.
If you have a Traject Vrij (Any route) season ticket, bear in mind that this is not yet available as an NS Flex season ticket. When you want to travel with your season ticket again in due course, you can request a new Traject Vrij (Any route) season ticket.
If you have any questions about this, please contact our Customer Service.
Changing your NS Flex season ticket
Do you have an NS Flex season ticket, and are you travelling less frequently or not at all due to the coronavirus measures? If so, you can temporarily pause your season ticket by switching to NS Flex Basic. By doing so, you won't have to pay any season ticket costs, but you can still travel by public transport if necessary, without a discount.
As soon as we can resume operations at full capacity, you can easily switch back from NS Flex Basic to an NS Flex discount season ticket via Mijn NS.
Making changes to an NS-Business Card
If you use an NS-Business Card, you can temporarily change or stop this in Mijn NS Zakelijk.
Changing your season ticket on balance
If you have an annual season ticket on balance, then you can switch to a more affordable season ticket after the first contract year. Simply go to Mijn NS and click on the tab heading 'Products'.
If you would like to switch to a more expensive season ticket, you can do so even before the end of the contract year. Please contact our Customer Service for assistance.
Don't forget to activate your change!
Now all that's left to do is to activate the change on your OV-chipkaart or NS-Business Card. You will receive an e-mail confirmation of your change and an explanation of how to activate it. You can do this at an NS ticket machine or another collection point. If we do not have your e-mail address, you will receive a letter from us instead.