Making changes to season tickets
This page provides more information about how to make changes to your season ticket. Please note that balance-based season tickets will no longer be available as of December 2020. Our NS Flex season tickets offer a good alternative: season tickets with lots more options.
Travelling less due to the coronavirus outbreak
Are you travelling less frequently or not at all due to the current circumstances around the coronavirus outbreak? If so, we recommend that you switch your subscription to NS Flex Zonder Abonnement. By doing so, you won't have to pay any season ticket costs, but you can still travel by public transport if necessary (without a discount).
As soon as you start travelling by train again, you can easily switch back from NS Flex Zonder Abonnement to an NS Flex discount season ticket, via Mijn NS. You'll then be able to travel with the discount you've been accustomed to, and you won't run up any unnecessary expenses.
Switching to NS Flex
Do you have a season ticket that requires you to top up your balance in order to be able to travel via public transport? If so, you can switch your season ticket to NS Flex.
With NS Flex, you can choose which travel discount you want to use on a monthly basis. One of the options is NS Flex Without Season Ticket. You won't have to pay any season ticket costs, but if necessary, you can use public transport without a discount. This is handy if you don't have to travel for a while.
With NS Flex, you also don't need to top up your balance. Instead, you pay for your travel afterwards via direct debit.
Switching to NS Flex in Mijn NS
You can switch your season ticket to NS Flex in Mijn NS, under the 'My Products' tab heading.
If you don't have an NS account yet, you will need to create one first.
Are you considering switching your balance-based season ticket to an NS Flex season ticket? Please keep in mind that NS will no longer be selling balance-based season tickets as of December 2020. The same goes for the following supplemental season tickets: OV Voordeel and IC-Direct Altijd Toeslagvrij. Please contact our customer service department for personalised advice.
Changing your NS Flex season ticket
Do you have an NS Flex season ticket, and are you travelling less frequently or not at all due to the coronavirus measures? If so, you can temporarily pause your season ticket by switching to NS Flex Zonder Abonnement. By doing so, you won't have to pay any season ticket costs, but you can still travel by public transport if necessary, without a discount.
As soon as you start travelling by train again, you can easily switch back from NS Flex Zonder Abonnement to an NS Flex discount season ticket via Mijn NS.
Making changes to an NS-Business Card
If you use an NS-Business Card, you can temporarily change or stop this in Mijn NS Zakelijk.
Changing your season ticket on balance
Do you have an annual balance-based season ticket? Please bear in mind that as of December 2020 it will no longer be possible to order a balance-based season ticket. So please consider changing your season ticket to an NS Flex abonnement. This can be done right away, even if the first year of your season is not yet complete. You can make these changes in Mijn NS.
Don't forget to activate your change!
Now all that's left to do is to activate the change on your OV-chipkaart or NS-Business Card. You will receive an e-mail confirmation of your change and an explanation of how to activate it. You can do this at an NS ticket machine or another collection point. If we do not have your e-mail address, you will receive a letter from us instead.
If you've decided to switch your NS Flex season ticket to an NS Flex Zonder Abonnement season ticket (€ 0 a month), you don't have to do anything. You'll be switched to your new season ticket straight away.