How do you pay a fine?
Do you have an NS Flex subscription or an NS-Business Card? If so, you will pay the fine on your next invoice.
In all other cases you have two options: pay immediately on the train or pay afterwards.
Pay the fine immediately
You can pay the fine to the chief train conductor by card or in cash. If you pay by card straight away, we reduce the fine from € 70 to € 50 (in addition to the fare for your journey).
If you choose to pay immediately you cannot file an objection afterwards.
Pay the fine afterwards
Did you receive a fine and not pay it on the train? You will be granted deferred payment. You will receive a letter by post explaining how to pay the fine to us within 14 days. Please include the correct payment reference when you transfer the amount.
If you do not pay within 14 days we will send one reminder. An additional € 20 administrative fee will then be added to the fine.
If you still have not paid within the following 14 days we will pass the account to a collection agency. An additional € 25 collection fee will then be added to the fine.
If you do not pay on time we may, in some cases, transfer your file to the Central Judicial Collection Agency or the Public Prosecution Service. They will contact you about any further criminal proceedings.
Objecting to your fine
If you disagree with the fine, pay within 14 days to avoid an increase in the amount and possible prosecution.
If you have paid, submit an objection via NS Customer Service. If your objection is valid, we will cancel the fine and refund the amount already paid to your account.
ID requirement
There is an ID requirement in the Netherlands, so you must always be able to show valid identification. Valid forms of ID come in various types, such as a passport, identity card, or driving licence.
An NS train conductor is an official authorised to ask for your ID.
The ID requirement in public transport applies from the age of 12 if you travel without a valid ticket or obstruct ticket inspection. For other violations, the ID requirement applies from age 14.
Frequently travelling without a valid ticket
Do you often receive fines for travelling without a valid ticket? You could then face a travel ban, preventing you from travelling by train for several months.
If you travel during this ban, you commit a criminal offence. In such cases, we will involve the police.