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Passenger rail service

NS strives to provide convenient, fast, safe and affordable travel and to ensure that people can reach their destinations in a sustainable manner. NS is developing into a broad service provider that works with other companies to offer the customer the option of 'smart' travel based on the most up-to-date information. Convenient travel, from door to door.


Passenger rail service

Domestic passenger rail transport (NS Reizigers)

'Everything related to running the trains and servicing the customer'. That is the foundation for the activities of NS Reizigers. NS Reizigers strives to:

  • Have the trains run on time
  • Provide enough comfortable rolling stock
  • Provide good service and information
  • Arrange adequate services in the event of a disruption

Quality for the traveler

The customer expects quality, so over the next few years we will be implementing improvements necessary to make 'the customer's journey' even better. NS is investing in modern and reliable trains. Good, safe and comfortable transportation are vital for our customers' satisfaction. But the customers' expectations are constantly changing, and these expectations have an effect on the sustainability of their train journey.

Positive experience at the stations

Stations are a vital link in the traveler's journey from door to door. A positive experience at the station contributes to their general appreciation of the journey, and a good station increases the likelihood of them choosing the train as a travel alternative.

International passenger rail transport (NS International)

NS International is the international subsidiary of NS, offering train travel to destinations abroad. NS International services include high speed trains such as Thalys, ICE International, Eurostar and TGV.

NS international not only offers the traveler speed and convenience in booking tickets, but also during the journey to and from the station, in the train and at the station. More and more of these services are appearing at the stations, such as the NS International Lounges at the stations Amsterdam, Rotterdam and Schiphol.

In addition to facilitating domestic and international high speed connections in both sales and operations, NS International also participates in a number of joint ventures that offer an increasing number of high speed train services.

Traveller transport abroad (Abellio)

Abellio is a subsidiary of NS for the acquisition and profitable operation of public transport concessions in the liberalised European market. Abellio's strategy is aimed at contributing to the achievement of the NS objectives and is based on three pillars: earn, learn and prepare, to effectively manage its results and the risks relating to its activities abroad, partly through a portfolio approach.

Abellio provides bus and rail transport in Great Britain and rail transport in Germany. In Great Britain, Abellio implements the rail concessions for urban rail transport in and around Liverpool (Merseyrail) and for rail transport in Scotland (ScotRail), West Midlands and Greater Anglia. Abellio also provides bus transport in London. In Germany, Abellio provides rail transport in the federal states of Hesse, North Rhine-Westphalia, Saxony, Lower Saxony, and from mid-2019, also in Baden-Württemberg.