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Dialogue and privacy

NS wants to know what its users and partners think and invites them to provide feedback. In addition, NS works according to its privacy policy to ensure the privacy of its passengers.


What do passengers, the government, staff, fellow carriers and real estate partners think about NS? We would like to know. Your feedback could help us to improve our services. Customers contact our Customer Service personnel 2 million times each year.


But NS also establishes dialogues about collective subjects, For example, we regularly meet with, among others, the Landelijk Overleg Consumentenbelangen Openbaar Vervoer (Locov), the umbrella organisation representing passengers and interest groups. 

Ensuring privacy

The privacy of its passenger is very important to NS. That is why NS treats all personal information with the greatest care, on the basis of the following principles:

  • Transparent
    We clearly explain how we collect your information and what we use it for.
  • Safe with NS
    We only use your secure information for our services and do not share your information with third parties for marketing purposes, unless we have obtained your explicit permission.
  • Choice and control
    You decide whether we can use your information for additional NS services. You can edit or delete your information with regard to these services.
  • Innovative and open
    We will continue to think of new ways to enhance your privacy and are always open to suggestions and questions.

The Data Protection monitors compliance with privacy rules. NS always complies with relevant rules and regulations, including the General Data Protection Regulation, the General Data Protection Implementing Act, the Telecommunications Act, and EU Passengers' Rights Regulation 1371/2007.