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Cooling-off period

After you purchase a season ticket, you are entitled to a 14-day cooling-off period. If you change your mind in that time, you can decide to cancel the season ticket and withdraw from the contract without specifying a reason. This is known as your right of withdrawal. On this page, you can find out to which season tickets the right of withdrawal applies and how you can invoke it.

When the Reflection Period Applies

The right of withdrawal applies to all NS season tickets purchased online or by phone via NS Customer Service, except for business season tickets.

Season tickets bought at an NS Tickets & Service shop are not eligible for the right of withdrawal. This right only applies to agreements made remotely or outside a physical store.

Refund or Payment After Cancellation

You have informed Customer Service that you wish to cancel under the right of withdrawal. We will then cancel your season ticket retrospectively, which means from the start date of your season ticket.

You will then be entitled to a full refund of your season ticket. We will transfer this amount back to your account within fourteen days.

Already Travelled Using Your Season Ticket

When ordering your season ticket, you asked NS to activate it during the reflection period so you could travel. If you decide to cancel within this period but have already travelled with the season ticket, you will only receive a full refund of the cost of the season ticket. We will adjust the travel costs by subtracting any discount you received during that period, ensuring you pay the full fare for the journeys you made.

Sample calculation for season ticket costs and travel costs

Say that you have ordered an NS Flex Dal Voordeel season ticket. The season ticket entitles you to a 40% discount on your travel costs during off-peak hours, weekends and holidays.

If you travel from Maastricht to Amsterdam Centraal during off-peak hours, weekends or holidays during the 14-day cooling-off period, then you would pay € 29.40 without a discount (in 2024). With the season ticket, you would receive a discount of € 11.76.

For this journey, you would pay:

Normal fare € 29,40
- 40% discount € 11,76
= Fare with season ticket € 17,64

If you decide to cancel the season ticket during the cooling-off period, you would receive a refund of the season ticket cost of € 5.60. We will deduct this amount from the discount of € 11.76 that you must pay to NS.

The total would therefore be:

Discount travel costs € 11,76
- Season ticket costs € 5,60
= Amount owed to NS € 6,16

How to Cancel Your Season Ticket During the Reflection Period

You have a fourteen-day reflection period after ordering your season ticket. This period starts the day after the day you placed your order. If you wish to cancel your season ticket, please contact our Customer Service and inform them of your decision.

If you prefer not to speak to anyone, complete the Right of Withdrawal model form and send it to us by post.