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Preparing your journey at home

There are several options available to help you prepare your journey at home when travelling with a hearing impairment. For example, you can plan your journey in advance using the Travel Planner and view the facilities available at the station of your choice. You can also book your journey with NS Travel Assistance, and a trained assistant will help you at the station and when boarding and exiting the train, or you can request an OV-chip Plus season ticket allowing you to book your train journey by telephone. This page has all of the information you need about preparing your journey at home and travelling with a hearing impairment.


Plan your journey with the Travel Planner or NS App

The Travel Planner provides travel recommendations to every NS train station, as well as current travel information about your chosen route, such as whether the train is running on time or if there are any disruptions in service. You can also plan your journey using the NS App, which is available for free via the App Store and the Google Play Store. With the NS App, you can plan your journey using the Travel Planner, see the current location of your train or bus, and purchase a train ticket online. 

Go to 'At the station'

The facilities available at the stations are shown using easy-to-read icons, so you can quickly see where you need to go.