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Service and Access Pass

With the Service and Access Pass, you can provide services or offer assistance at the station.

Who is the Service and Access Pass for?

The pass is meant for transport staff who provide service at the station. This includes train personnel and ground staff who assist travellers or grant emergency services access to the station.

How to order a pass

Request your pass using the yellow button ‘Request Service and Access Pass’. You can order the pass for free through the web portal.

You will receive your pass at home within five to ten working days after your request.

How do you use the pass?

The Service and Access Pass is personal and may only be used when providing service at the station.

You must not lend the pass to others. It grants access to only one person and is strictly for personal use.

Frequently Asked Questions

How long is the pass valid for?

The Service and Access Pass is valid for two years.

My pass has expired or is about to expire

You will receive an e-mail several months before your pass expires at the e-mail address you used to apply for it. This e-mail explains how to apply for a new pass.

If you are unsure about anything, please contact NS Customer Service.

Additional Information

Stations with closed gates



Conditions