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Travelling with an auditory impairment

Are you deaf or hard of hearing? NS ensures your journey is as comfortable as possible. Our trains provide visual signals when the doors are closing. You will find induction loops at information points and OV Service & Tickets shops at stations. Our Customer Service is available through Tolkcontact Teletolk, making it easy for you to get in touch. This page explains the facilities available for travellers with hearing impairments.

Travelling with a hearing impairment

Calling with Teletolk

Do you need assistance with calling? Use a sign language or text interpreter. This lets you communicate with NS easily without missing any information.

Call using a sign language or text interpreter

Hearing loop at the station

You will find a hearing loop at all OV Service & Tickets shops and information points. Switch your hearing aid to the hearing loop setting to hear our staff clearly without background noise.

Stay informed during your journey with the NS app

Are you unable to hear the announcements? The NS Journey Planner in the NS app provides nearly all information about delays, disruptions and changed departure tracks, so you stay fully updated.

If you want to stay updated on delays or connection information at all times, turn on notifications in the NS app to receive real-time travel updates straight to your phone.

Facilities on the train

Our trains include several features to make travelling easier for passengers who are deaf or have hearing impairments. On almost all trains, a red light above the door flashes to show exactly when boarding or alighting is no longer possible.

On trains without these lights, watch for the train conductor at the door. When they ready their whistle, the doors are closing and boarding is no longer possible.

The train also features travel information screens showing up-to-date details about your journey and connections.

Safe travel

Emergencies on the train are thankfully rare. Knowing what to do if something happens will give you peace of mind. Our Safe travel page offers practical tips and clear explanations to help you travel well prepared and confident.