Frequently asked questions about the OV-fiets

You rent an OV-fiets for just € 4,80 per day. After three days you pay an extra surcharge of € 5.

You cannot reserve an OV-fiets in advance. Check online beforehand how many OV-fietsen are available at the rental location where you want to rent one.

We update availability every 15 minutes, so the information may lag slightly behind reality.

Find a rental location

You can see this on the map at the rental location.

Find a rental location

You cannot rent an OV-fiets with a student OV. To rent one, you need a personal OV-chipkaart (your student OV can be used) with a free OV-fiets subscription or an NS Flex subscription on it.

You can rent an OV-fiets for up to seven days. Please note that after three days you pay a surcharge of € 5 per day on top of the rental price.

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You can find your charges in Mijn NS in our app.

1. Open the NS app
2. Sign in to Mijn NS (top right)
3. Link your OV-chipkaart to your account once

You will then see which OV-fiets you have rented, how long you have had it and what you need to pay.

You can also find invoices under the 'Payment overview' tab in Mijn NS. The charges for the OV-fiets are listed there under NS Fiets.

Check whether you kept the OV-fiets longer than you thought. Charges are applied per 24 hours. If you return the bike to a different rental location, you pay a surcharge of € 10.

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Does this not explain the extra charge?

Please contact the NS Customer Service. We will gladly look into it for you.

Start the rental at the rental location

The rental starts as soon as you open the lock at the rental location.

1. Always check beforehand whether the bike's ring lock is closed (lever down). This stops you taking a bike that someone else still has rented.
2. Hold your OV-chipkaart against the lock. The lock will open and the rental starts.

Opening the lock while you're out

Your bike's lock opens only with your own OV-chipkaart.

1. Hold your OV-chipkaart against the lock. It only opens with your card.
2. Press and hold the button, then release the chain.

Locking the bike while out and about

You can lock the bike as often as you like while out and about. Do it like this:

1. Hold down the button to release the chain and secure the bike
2. Fasten the bike to something with the chain lock. Put the chain back into the lock.
3. Press the button briefly afterwards. The light on the lock will flash green. Close the frame lock by pushing the lever on the right-hand side down.

Stopping your rental at the rental location

1. Place the bike in the OV-fiets zone at the rental location.
2. Press the button briefly. The light will flash green.
3. Close the lock by pushing the lever on the right-hand side down.
4. Check that the frame lock is properly closed. Your rental ends as soon as you close the frame lock in the OV-fiets zone at the rental location. The light on the lock will then flash blue.

You can return an OV-fiets at a different location, but you will be charged an extra € 10. This charge covers the cost of moving the bike.

If you return the bike at a different location on the same station, there is no extra charge.

Sorry about that. Please contact the Customer Service and we will help you further.

Always lock the ring lock inside the OV-fiets zone at the rental location. Your rental only stops when you do this.

Can you not return the bike, for example because the bike parking is already closed?

1. Lock the bike close to the bike parking.
2. Contact the Customer Service to stop the rental. You are responsible for any risks of leaving the bike behind, such as theft.

We're pleased to hear that you have helped us find a lost bicycle. Please contact NS Customer Service. When doing so, please tell us the location of the OV-fiets and the bicycle number. This number can be found on the mudguard or frame of the bicycle.

We check whether the bicycle is still available for hire. If not, we will collect it.

No, there is no phone holder on the OV-fiets.

Are you riding somewhere you don't know the route? Then bring your own phone holder or turn on your route guidance (on speaker or with earphones in) and put your phone in your pocket.

Note that you can be fined for cycling with your phone in your hand.

You can cycle on an OV-fiets from 1.55m up to approximately 1.95m. You can adjust the saddle.

Did you get a flat tyre with your OV-fiets? Then bring the bike back to the location where you rented it. The tyre will be repaired or replaced there free of charge.

Do you have your bicycle repaired somewhere else? Then we will not reimburse these costs.

Are you returning your OV-fiets to another storage facility? Then you pay a € 10 surcharge.

Is the OV-fiets damaged or broken? Always return the bike to the rental location and tell staff what is wrong. You can also contact the NS Customer Service.

When you report damage, please give the bike number as well. You can find this on the mudguard or the frame.

If the damage to the OV-fiets is due to careless use, you will be charged for the repairs.