Go to content

Main navigation

New OV-fiets lock

The new OV-fiets lock uses your own OV-chipkaart as the 'key'. Below you can find step-by-step instructions on how to use the new OV-fiets lock. At the moment, you can only rent an OV-fiets with the new lock at Apeldoorn station, but more stations will be equipped with the new lock over the course of 2021. The OV-fiets rental location attendants would be happy to help you!


The benefits

  • Your OV-chipkaart serves as the 'key' to the OV-fiets, so you do not need a separate key for the OV-fiets.

  • Simply choose an available OV-fiets and open it using your OV-chipkaart. You do not need to ask a service assistant to rent an OV-fiets.

  • And since you no longer need to find the OV-fiets that matches the key at the self-service rental location, you can save even more time!

For all of the information about renting an OV-fiets and viewing your OV-fiets transactions, simply  download de NS Lab app.

How does the new OV-fiets lock work?

Frequently Asked Questions about the new OV-fiets lock

  • How does the new OV-fiets lock work?

    Read the instructions below or see the handy Brochure on the new OV-fiets lock.

    Renting an OV-fiets

    1. Choose an OV-fiets
    2. To open the lock, hold your OV-chipkaart against the lock.
    3. If you have an OV-fiets season ticket, the lock will open and your rental will automatically begin. You can immediately continue on your journey.

    On the road

    1. While you're on the road, you can lock the OV-fiets by pressing the button for 1 second.
    2. Next, press the ring lock down a bit to release the chain lock. Now you can lock both the ring lock and the chain lock.

    This OV-fiets can now only be opened using your OV-chipkaart.

    1. To open the lock, hold your OV-chipkaart against the lock.
    2. You can open the chain lock by pressing the button for 3 seconds, then removing the chain.

    Returning the OV-fiets

    1. Go to the location where you rented the OV-fiets
    2. Park the OV-fiets in one of the designated OV-fiets parking spaces.
    3. To lock the OV-fiets, press the button for 1 second and close the ring lock. 
    4. This will automatically end your OV-fiets rental. You can now leave the location.
  • Which locations have OV-fietsen with the new lock?

    At the moment, only the bicycle storage facility at Apeldoorn station has OV-fietsen with the new lock. But another 45 locations will be supplied with the new OV-fiets lock over the course of 2021.

    Once a location is supplied with the new OV-fiets locks, we will announce that fact via the OV-fiets rental location.

  • Which OV-chipkaart can I use to operate the lock?

    You need a personal OV-chipkaart to be able to rent and use an OV-fiets with the new lock. Simply download the free OV-fiets season ticket to your personal OV-chipkaart, and you can immediately rent and use an OV-fiets with the new lock.

    Sign up for free today

  • Can anyone else rent my OV-fiets if I lock it during my journey?

    No, the OV-fiets can only be opened using your own OV-chipkaart. The rental period ends when you return the OV-fiets to the rental location and close the lock. Only then can someone else rent the OV-fiets.

  • Can I return the OV-fiets with the new lock to another rental location?

    You can only return the OV-fiets with a new lock to any other location where you can also rent an OV-fiets with a new lock. If you choose to return the OV-fiets to another location, please contact our Customer Service to end the rental period. You will then be charged a € 10 return fee.   

  • How do I know if my OV-fiets rental was concluded correctly.

    If you lock the bicycle following the instructions in the brochure on the new OV-fiets lock, then you can rest assured that your OV-fiets rental has been concluded properly. If you aren't sure whether you locked the OV-fiets correctly, or if you'd like to view your recent OV-fiets rentals, simply download the NS Lab app

    Add your personal OV-chipkaart number and the number of the OV-fiets you rented to view your current and most recent bicycle rentals. You can also use the app to see if your OV-fiets rental has been successfully concluded.

  • Can I still rent two bicycles with a single OV-chipkaart?

    Yes, you can rent two bicycles using a single OV-chipkaart. The OV-chipkaart used to rent the bicycles also serves as the key for both bicycles.

  • Is it possible to rent an OV-fiets without the new lock?

    You can rent an OV-fiets at almost 300 rental locations throughout the Netherlands. We will begin using the new lock in Apeldoorn, and we will replace the old OV-fiets locks with the new ones at another 45 locations over the course of 2021. It will therefore take some time before all 300 rental locations are equipped with the new locks.

  • Who can I contact when I have questions or problems?

    If you would like to view your most recent OV-fiets rentals or check to make sure that you've closed the lock properly, you can simply download the NS Lab app.

    If you have any other questions or problems regarding the new OV-fiets lock, please talk to the rental location attendant, He or she would be happy to help you, and can explain all you need to know about renting an OV-fiets equipped with the new lock.

    If you have problems with the bicycle while you're on the road, please feel free to contact NS Customer Service. They are standing by to help you day and night.

  • What about my privacy?

    The new OV-fiets lock uses the same personal data that we have always used for bicycle rentals. We don't need to know where you go with the OV-fiets, so we do not record that information.

If you can't find your question, please feel free to contact NS Customer Service. They are standing by day and night to assist you.

Find out more on our page about travelling with the OV-fiets.