How do you rent an OV-fiets?
Would you like to rent an OV-fiets? We can explain how it works and what you need to know.
How to rent an OV-fiets
To rent an OV-fiets, you need a personal OV-chipkaart with a free OV-fiets season ticket or NS Flex season ticket. You do not need to activate anything else.
- Find a rental location.
- Choose an OV-fiets and scan your OV-chipkaart.
- Adjust the saddle to the correct height, and you're ready to go!
When you are done with your journey, simply return the OV-fiets to the same rental location. You can rent an OV-fiets for a maximum of 7 days.
OV-fiets rental fees
You can rent an OV-fiets for € 4.65 per day. After the first 3 days it costs € 9.65 per day.
Do you return the bicycle to another rental location? Then you'll be charged an additional € 10 to return the bicycle.
Travel history and expenses
You can view your travel history and expenses in Mijn NS. You'll also receive a handy monthly overview.
Ordering an OV-fiets season ticket
If you do not have an NS Flex season ticket or an OV-fiets season ticket on your OV-chipkaart, you must first order a free OV-fiets season ticket before you can rent an OV-fiets. And did you know that you can rent 2 bicycles with one (free) OV-fiets season ticket?
OV-fiets locations and availability
You can rent an OV-fiets at almost 300 rental locations throughout the Netherlands. Check via the map where the rental locations are and how many OV-fiets are available.
The availability of OV-fiets bicycles is updated every 15 minutes.
Full OV-fiets information at your fingertips
Turn on OV-fiets information in our app and always see how much your ride cost, whether it was closed properly and report damage to the bike immediately.
How to activate OV-fiets information
- Open the NS app.
- Log in to Mijn NS (top right).
- Link your OV-chipkaart to your account once.
- Click on ‘Turn on OV-fiets trip information’.
FAQ about the OV-fiets
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How long can I rent an OV-fiets?
You may rent an OV-fiets for a maximum of 7 days. Please note: after 3 days, you pay a surcharge of €5 per day on top of the rental price.
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My OV-fiets has been stolen
- Report the theft to the police immediately.
- Contact us
Send us an e-mail via info@ov-fiets.nl with the subject: 'OV-fiets gestolen'. Remember to mention the OV-fiets number (see the key or the fender/frame), the rental location and the date or time that the OV-fiets was stolen. - Send us a copy of the police report and the key
Send a copy of the police report and the key to our address:
NS Klantenservice Afdeling OV-fiets
Postbus 2572
3500 GN Utrecht
When an OV-fiets is stolen, you will be charged a deductible. If you do not send a police report and the key to the OV-fiets, then you will be charged for the new value of the OV-fiets.
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The OV-fiets is damaged or defective
Is the OV-fiets damaged or broken? Then always return it to the rental location. Report what is broken at the rental location. Or contact NS Customer Service.
If you report damage to us, also state the bicycle number. You will find this on the mudguard or frame of the bicycle.
Is the damage to the OV-fiets caused by careless use? Then you have to pay for the damage yourself.
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Is an OV-fiets free for students?
No, an OV-fiets is not free for students. As a student, you order a free OV-fiets season ticket, which you put on your personal OV-chipkaart. After that, you pay the normal rental prices of an OV-fiets.
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How do I open the lock?
Start rental at the rental location
The rental starts as soon as you open the lock at the rental location. Before picking up an OV-fiets at a rental location, always check that it is locked with the ring lock.- Hold your OV-chipkaart with OV-fietsabonnement against the lock. When the ring lock opens, your rental has started. A green light flashes on the lock.
Opening the lock on the way
The lock of your OV-fiets only opens with your OV-chipkaart.- Hold your OV-chipkaart with OV-fietsabonnement against the lock. When the ring lock opens, a green light on the lock flashes.
- Press the button for 3 seconds. A green light comes on: you can unlock the chain.
Can't open the lock?
See what you can do.
Can't find your question in the list? Then check all of the frequently asked questions about the OV-fiets.
