Engineering work in Utrecht

Planned engineering work can make your journey time longer than usual because it is scheduled in advance. That is why you will not receive a refund if this causes you to arrive later.

You can claim a refund if your train is delayed by at least thirty minutes compared to the timetable in the Journey Planner.

No. This concerns planned engineering work. We provide replacement transport, such as NS buses, or an alternative route.

No, you also need a valid ticket for replacement transport. If part of your journey is on an NS bus, you will not pay extra for your entire trip.

Check out at the station where you change to the bus. You will find a temporary check-in and check-out device by the bus. Please check in again there. At your destination, check out at the bus stop.

If you continue your journey by train afterwards, please check in again at that station.

• steep steps to get on the bus
• longer walking distances to and from the bus
• possibly more standing while waiting

If you travel by wheelchair or use another aid and we operate buses, you can use our wheelchair taxi free of charge. Call NS Travel Assistance on 030 235 7822 or chat with NS Customer Service.

If you have a visual impairment and need assistance, we will be happy to help you to or from the replacement transport. Call NS Travel Assistance (030 235 7822) or chat with NS Customer Service.

If you need to detour using another carrier and we advise this, you do not need to check in or out there. Your NS ticket will still be valid.

If you travel by an NS bus, you will not pay more than usual. You do need to check out from the train and check in and out again for the bus.

If more than thirty-five minutes pass between checking out and checking in, you might pay more because it is considered a new journey.

If you have paid too much, please check this questionnaire to see if you are entitled to a refund.

If you have paid too much, please consult the questionnaire to check whether you can claim a refund.